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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Second order. Great products. The fit and finish both times has been exceptional.
Easy to order and quick shipping, Customer service was excellent to resolve minor issue
Product is durable and great looking. Purchase process is a breeze.
The website is poorly designed when submitting size requirements. It is misleading and the customer service department asks you to do absurd videos and is a basic waste of time.
I love ordering custom covers from here. Communication is excellent. Production to delivery is very timely. Fit is perfect and quality is excellent.
Outstanding attention to detail and customer service define Covers and All. They worked hard to make sure everything was perfect with as many follow up changes as was needed. The result was a beautiful custom cover that looks and fits perfectly. Thank you.
The order has been a disaster from the start, the order confirmation sent to me was incorrect to the order i sent, i said it might be easier to cancel and re-input the order as there was so many errors, they requested a credit note, this took two weeks to process, my final order arrived and was completely different to my order, wrong size and wrong fabric. I have spent the last three weeks sending images at least ten times of the incorrect covers sent, what the material, type of covers and sizes should be. Every email/we chat has avoided my questions and not offered any solutions. My request to them is to just make the correct covers ( there are only five) i will be out of their way and leave them alone, they even. Accused me of hanging up on them last night. It has been a nightmare and I have wasted so much time to get this sorted and they don't care about customer service. I have never dealt with such an incompetent company and this is the first review i have ever sent to a company ever. I would put a zero star if i could
Dear Patrice,
We sincerely apologize for the inconvenience you've experienced with your order. We regret to hear about the issues you encountered during your interaction with our customer support team and the subsequent resolution process, which fell short of your expectations.
Based on our records, the order was meticulously crafted to meet the specifications of the measurements and fabric you selected when placing the order. We acknowledge that our team failed to provide a satisfactory explanation and resolution when you brought the matter to our attention. We apologize if you felt unfairly accused during the communication, and we understand that a phone call attempt was unfortunately disconnected.
Taking full responsibility for these shortcomings, we assure you that we will communicate your feedback to the relevant department to prevent such occurrences in the future. After careful consideration, we have decided to offer a reshipment of the correct covers at a discounted price, in line with the resolution you previously agreed upon. Our team is committed to promptly processing this to ensure your satisfaction.
We deeply regret any inconvenience caused and appreciate your understanding. Rest assured, we have learned from this experience and will take proactive measures to prevent a recurrence.
Once again, we apologize for any inconvenience this situation may have caused you.
Sincerely,
Easy to navigate. Measuring instruction and input interface is very clear
I have a handmade grapevine swing that has a huge curved back and irregular shaped arms. I followed the directions, sent in the measurements and a couple of pictures and hoped for the best. The design team was wonderful! They contacted me for additional measurements and then I approved the final design. When the cover arrived the first thing I noticed was how heavy duty and well made it was. I held my breath and put it on the swing, and it fit so perfectly you would have thought the design team came and measured it in person! I am thrilled with the final product! The price was so reasonable for the quality and attention to detail that I recieved. I know this cover will last for many years to come.
Appreciated the opportunity to have priority shipping
I did everything they asked by sending pictures and never heard back. They said they sent an email? Still, 45 days later the issue was not resolved.
Hi Mark, we apologize for the negative experience you encountered with us. We always try our best to provide fast and efficient service to every customer. Upon checking the order details, we can see that our team has responded on your email a month ago. However, as you have shared your concern with us, we have forwarded the same to the respective team. They will contact you shortly to investigate the issue and offer the best possible solution. Also, we appreciate your feedback and will use it to enhance the customer experience.
The terminology for measurement was unclear and as a result we are unable to use the cover purchased.
Dear Nancy, we apologize for any disappointment you may have experienced. We have included "How to Measure?" instructions below the measurement section to assist customers with obtaining accurate measurements. Additionally, we offer the option to upload real-time product images during the ordering process to aid our team in understanding the product. Regrettably, we did not receive such images and processed the order based on the dimensions provided. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.
I liked the product so much, I ordered a second time for my neighbor!
I submitted my order and soon received an email showing where they would like more exact measurements. I submitted those and within a couple weeks I had custom covers with an exact fit. They are heavy duty and will likely outlast the chairs they'll cover. I'm a very satisfied customer. Easy to customize your order.
We were instructed how to measure our pit and the cover we received was perfect.
Easy navigation of site. Good quality material and the fit is perfect.
Satisfied and grateful to the communications that helped me get the piece and size I needed
There was a great deal of back and forth on the final measurements of the equipment for the product.
Perhaps I should've used an app to process measurements from video of the equipment.
Dear Jim, we apologize for any disappointment caused. As a custom business, we strive to meet the specific requirements of each product. We have reviewed your order details and noticed that your product has a unique shape, which required our team to confirm additional dimensions and details. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. If you have any other concerns, please feel free to contact our customer support team via call or chat.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We sincerely regret the inconvenience you've encountered regarding the size of your product and your experience with our customer support. Our team has dedicated significant efforts to ensuring the transparency and user-friendliness of our website. On each product page, we provide a comprehensive "how-to-measure" guide, emphasizing the importance of accurate measurements. We incorporate leeway in width and depth to facilitate ease of use while maintaining consistent height measurements.
Our adherence to this standardized process is aimed at delivering custom covers that meet our quality standards. We understand that this may not have met your expectations, particularly concerning the slightly raised design of the cover and any concerns you may have regarding the winter season. We encourage you to continue using the cover, as it appears to be a good fit.
Should you encounter any issues in the future, please do not hesitate to contact our customer support. We are committed to finding the best feasible solution for any concerns you may have. We sincerely apologize for any inconvenience caused and appreciate your understanding.
Best regards,