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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Ohio
1 review
0 helpful votes
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Rectangular Fire Pit Cover
January 17, 2024
Updated review

My salesperson was very knowledgeable and thorough in understanding exactly what I needed.

Date of experience: January 17, 2024

Fire Pit Cover Purchase Experience
August 21, 2023
Previous review

I really appreciated the time that was taken with me to ensure I was purchasing the best option for my needs.

Date of experience: August 21, 2023
Nebraska
1 review
0 helpful votes
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Perfect fit
January 16, 2024

I had a different shape than what was offered on the website. Customer service helped me complete the order and with my pictures and measurements, they came out perfect!

Date of experience: January 15, 2024
Kenya
1 review
0 helpful votes
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Good product, sketchy service
January 22, 2024

I had to pay ~$1200 IN ADVANCE before I could even see a mockup drawing. That requires the trust level of a sucker, but I did it anyways. The first mockup was wrong, no phone support, but eventually through email they got it right and the cover was perfect.

Date of experience: January 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Jim, we apologize that our service did not meet your expectations. We strive to provide efficient service to all of our customers, but we understand your concern regarding the first working drawing. We appreciate your feedback and have shared it with the appropriate team to improve the customer experience. Our customer support team is available 24/7 at 800-260-2829. We attempted to contact you to follow up on the new mock-up, but unfortunately, we were unable to connect with you. However, we are pleased to hear that you received a customized product that met your requirements and that you are satisfied with the quality.

Tennessee
1 review
1 helpful vote
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Love my new outdoor vinyl curtains, especially in these 20 degree snowy days in Tennessee! I've had them up on my back porch for about a month now. They have survived 60+ mph wind gusts and 35-40 mph sustained winds for 48 hours+. The weighted chain is a must as well as triple checking measurements. Oh, I use 4 inch ball bungee cords to hang and join the curtains. I ordered the maximum clear section available allowing me to stay dry, protected from the wind and warmer all while enjoying the view of my back yard. The quality of the product should support a long life of the product.

Date of experience: January 15, 2024
Georgia
1 review
0 helpful votes
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Screened porch cover
January 14, 2024

They contacted me for more detailed information and pictures of where I'd be hanging them. It turned out perfect!

Date of experience: January 14, 2024
New York
1 review
0 helpful votes
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Good quality! Fit perfectly!
January 14, 2024

Ordering was easy. I appreciate the precise measurements required to ensure a good fit.

Date of experience: January 14, 2024
California
1 review
0 helpful votes
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Easy ordering process and plugging in the measurements, which auto-load into the adjacent image, is a really helpful feature.

Date of experience: January 13, 2024
California
1 review
0 helpful votes
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Good experience plenty of back and forth via email or phone calls,

Date of experience: January 13, 2024
Texas
2 reviews
0 helpful votes
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Great Service
January 13, 2024

The ordering process was easy and the custom covering arrived earlier than expected.

Date of experience: January 13, 2024
Tennessee
1 review
0 helpful votes
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Received tarp
January 13, 2024

I researched tarps from different sources. This tarp seems to have the features I need. Not hard to order. Delivery was earlier than expected.

Date of experience: January 13, 2024
Kentucky
1 review
0 helpful votes
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Very good
January 13, 2024

I appreciated that they reached out to confirm measurements before making the cover

Date of experience: January 13, 2024
Georgia
1 review
0 helpful votes
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Easy process
January 12, 2024
Updated review

Easy to put in proper measurements. Timely communications.

Date of experience: January 12, 2024

Fire Pit Chair Covers
February 1, 2021
Previous review

Easy to order, delivery was smooth and covers are nice and sturdy.

Date of experience: February 1, 2021
Nevada
1 review
0 helpful votes
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Strong and durable.
January 9, 2024

Loved the attention to sizing detail. Hoping these covers last the test of time and various weather.

Date of experience: January 9, 2024
Colorado
1 review
0 helpful votes
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Covers & all contacted me to add another measurement to the design and I appreciated the attention to detail.

Date of experience: January 9, 2024
Missouri
1 review
0 helpful votes
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Hope the cover is as good as the custom ordering experience!

Date of experience: January 9, 2024
Pennsylvania
1 review
0 helpful votes
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Very happy
January 9, 2024

The quality of the material and the workmanship both exceeded my expectations.

Date of experience: January 8, 2024
Hawaii
1 review
0 helpful votes
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Great customer service and follow-up
January 9, 2024

Ordering was easy and even when I made a mistake with dimensions, I could easily correct it over the phone with customer service. The cover arrived in great condition and fit the shuffleboard perfectly. I liked it so well I ordered another cover for my ping pong table.

Date of experience: January 8, 2024
Pennsylvania
1 review
0 helpful votes
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Very well
January 8, 2024

Quality appears to be good wish the weight on the bottom was a little heavier.

Date of experience: January 8, 2024
Utah
1 review
0 helpful votes
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Fabulous product and pricing!
January 8, 2024

My cover turned out prefect! They took the time to email back and forth to make sure the cover would fit my outdoor kitchen perfectly. My original quote from another manufacture was just shy of $5000.00. Covers & All quoted me about $550.00. The quality of the material and workmanship is amazing. They even gave me a refund of $20.00 after all measurements had been confirmed.

Date of experience: January 8, 2024
California
1 review
0 helpful votes
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Basketball rack cover
January 8, 2024

Ordered a custom vinyl cover for our school's basketball rack in the gym. Quick and responsive company. The custom cover turned out great!

Date of experience: January 8, 2024