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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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California
1 review
0 helpful votes
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Kitchen cover
January 25, 2024

Very easy to order, they were very thorough with getting the measurements exactly correct.

Date of experience: January 24, 2024
New York
1 review
0 helpful votes
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Good quality
January 24, 2024

I have used this company to make other custom covers and they are very easy to work with and have great quality.

Date of experience: January 24, 2024
California
1 review
0 helpful votes
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Great!
January 24, 2024

Great price for great quality! I use it to cover my outside stove...

Date of experience: January 24, 2024
Texas
1 review
0 helpful votes
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Fire Rack Cover
January 24, 2024

Easy to work with. Good communication through email. Cover fits great.

Date of experience: January 24, 2024
Arizona
1 review
0 helpful votes
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Sturdy!
January 24, 2024

Found the web interface a little confusing because you are ordering a bespoke item. I accidentally selected a different color than I intended, but I don't mind.

Date of experience: January 24, 2024
Iowa
1 review
0 helpful votes
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Bad communication
February 18, 2024

After multiple correspondence, it still came with some dimensions incorrect. It is useable, but doesn't fit very snug.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Covers fit perfrect!
January 23, 2024

Received cover promptly and they fit perfectly, very happy!

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
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Great!
January 23, 2024

Great stuff! Very good quality and heavy duty. I'm using as the backdrop for an indoor golf simulator enclosure and it's taken alot of beatings and doing great!

Date of experience: January 23, 2024
New York
2 reviews
0 helpful votes
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Great product
January 22, 2024

The custom-made vinyl curtain that I ordered worked out perfectly. It was used in a carport to block the nosy neighbor from being nosy all the time. Plus it's heavy duty withstanding the wind and the rains very well.

Date of experience: January 22, 2024
New York
1 review
0 helpful votes
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Perfect
January 22, 2024

Very easy to order and navigate the website. The delivery was extremely fast, and the delivered product was perfect.

Date of experience: January 22, 2024
New Jersey
1 review
0 helpful votes
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Product made very well no problems yet. I have (2) email accounts not sure why I did that probably forgot about one. Ive ordered quite a few covers over the years.

Date of experience: January 22, 2024
North Carolina
1 review
0 helpful votes
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Excellent Company!
January 22, 2024

Covers and All is reasonably priced, easy to use and the quality of their products are very good!

Date of experience: January 22, 2024
GB
1 review
0 helpful votes
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Rubbish customer service
January 29, 2024

Definitely Wouldn't order from them again, promised my order would be sorted but it wasn't & I am having great difficulty returning them.

Date of experience: January 21, 2024
New Jersey
1 review
0 helpful votes
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Perfect fit cover
February 14, 2024

Ordering was a little difficult but product was excellent

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 20, 2024
Maine
1 review
0 helpful votes
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Amazing Purchase
January 20, 2024

The ordering process was so easy. Pricing was on point and product quality exceeded my expectations. The option to add a photo of the item I was looking to cover to ensure dimensions were perfect made such a difference! Order was processed and delivered as promised! You will not be disappointed. I will use them in the future for certain.

Date of experience: January 20, 2024
Kentucky
1 review
0 helpful votes
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Excellent Quality
January 20, 2024

Covers & All was timely with my order and the tarps I received were excellent quality. I love that I could customize the size of the tarps to exactly what I needed. I would recommend them to anyone!

Date of experience: January 20, 2024
Washington
1 review
0 helpful votes
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Easy to Order
January 20, 2024

The site was helpful for making sure that it was sized correctly. Really fast for a custom product!

Date of experience: January 19, 2024
Texas
1 review
0 helpful votes
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Love the custom covers from Covers&all
January 19, 2024
Updated review

Covers are first class, very well made and fit great!

Date of experience: January 19, 2024

Excellent service and products!
March 14, 2023
Previous review

Excellent service and products!

Date of experience: March 13, 2023
Florida
1 review
0 helpful votes
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Great product
January 18, 2024

Well made, fit perfectly, super easy to install and they stay on well through rough weather!

Date of experience: January 18, 2024
North Carolina
1 review
0 helpful votes
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The customer support was very difficult to get assistance for a product I'd never purchased. I didn't totally understand how it would work. After many emails, it works, but still doesn't pull back as I'd hoped when not in use.

Date of experience: January 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Mary,

We sincerely apologize for the inconvenience you experienced with our customer support. We've put considerable effort into ensuring a transparent and user-friendly ordering process. Each product on our website allows for customizations, and we provide an instruction box for customers to specify their requirements.

It seems there was a lapse in communicating this effectively to you, resulting in an error and the need for you to reorder. We are pleased to see that your most recent order has been delivered, and we hope it not only met but exceeded your expectations.

Your feedback regarding the customer support experience is invaluable to us, and we will share it with the relevant team for improvement. Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to enhance our service in the future.

Best regards,
Covers & All


I had a tough time getting the correct information...
December 26, 2023
Previous review

I had a tough time getting the correct information onto my quote invoice. It took at least six tries.

Date of experience: December 18, 2023