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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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New York
1 review
0 helpful votes
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Satisfied
February 2, 2024

Great experience working with them. Helped me get the right size to fit the grill

Date of experience: February 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

New York
1 review
0 helpful votes
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Pool cover
February 2, 2024

The. Material used to make the cover is very weak. I don't think it is going to last very long.

Date of experience: February 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Robert, we apologize for any dissatisfaction you may have with the received product. Upon reviewing the order details, we confirm that the shipped material same as per the received order details. Additionally, we offer the option to order a complimentary sample kit, allowing customers to assess our materials before placing an order in accordance with their specific requirements. Nonetheless, your feedback is highly valued, and we have communicated it to the relevant team to further enhance the overall customer experience.

Texas
1 review
0 helpful votes
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Great product
February 2, 2024

Enclosed my porch for winter the products are exactly as described and work great. Will be ordering more in the next few weeks

Date of experience: February 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Australia
2 reviews
0 helpful votes
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Very Happy
February 3, 2024

See review already posted under Custom made - made Easy! Just added a photo to go with previous review.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Virginia
1 review
0 helpful votes
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An Exceptionally Fine Fire Pit Cover
February 2, 2024

I ordered a cover for my patio Fire Pit. I was very pleased with the quality of the cover material and it fit perfectly

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi David, we at Covers&All always work forward to offer products without compromising the quality of the material. We've understood cover requirements deeply with our years of experience in the industry and selling covers worldwide. Understand the customer's requirement and tried our best to make a cover for almost everything. We are glad to know that you liked the product, and we look forward to serving you again. We appreciate your valuable time in sharing feedback. Thank you.

Alabama
1 review
0 helpful votes
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Great cover.
February 2, 2024

Thanks Covers&All. Fast service and just what I need to cover my 20' boat. I'll be back when I need to replace my grill over. Wish I discovered you sooner. Thanks for the support.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

California
1 review
0 helpful votes
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I had built out my order online, but was unsure as to when my items would be delivered so I called their customer support and reviewed order and they gave me an accurate delivery date very satisfied

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi William, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

California
1 review
0 helpful votes
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Cover above our Jacuzzi
February 2, 2024

We received the cover to go over our jacuzzi and it was very easy to install. We are very happy.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roger, thank you for acknowledging our efforts. Your appreciation is a testament to our commitment to providing the right options, products, and services. We strive to ensure that our order process is easy for all our customers. If you encounter any issues, our 24/7 customer support is always available to assist you. Our goal is to consistently exceed customer expectations by delivering reliable products and exceptional customer service. We look forward to the opportunity to delight you once again with your next order.

Illinois
1 review
0 helpful votes
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It is very easy to find what you are looking for and order on the Covers and All website. Pricing is very clear to add options to each step of your order. The manufacturing output is precisely to what you ordered.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Michael, thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products, and services.

Missouri
2 reviews
0 helpful votes
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Second time ordering
February 1, 2024

Second time ordering through you all. So far our vinyl panel has made it through some rough storms in a short amount of time. Impressed with the quality.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

California
3 reviews
0 helpful votes
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Great covers for outdoor furniture
February 1, 2024

Everything went smoothly and I love the cushion covers

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Oregon
1 review
0 helpful votes
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Second purchase
February 1, 2024

They do amazing work, excellent quality, fast service. Would not hesitate to buy from them again.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Evelyn, thank you for your feedback. We have worked hard to make the order process simple and easy to follow for our customers. Your appreciation tells us that we are doing it right and encourages us to keep offering the right options, products and service. We always make sure that each of our customer finds our order process easy and if there are any issues regarding that, you can contact our customer support which is available 24 x 7. So, we look forward to delighting you again with your next order!

West Virginia
2 reviews
0 helpful votes
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Shipping was free. Tracking was easy. Product arrived on time.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Arizona
1 review
0 helpful votes
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Great quality products
February 1, 2024

We ordered covers for our two Christmas trees and they fit perfectly and are made of such high quality materials. We are very impressed and happy with them.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!

Virginia
1 review
0 helpful votes
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No Customer Satisfaction or Service!
February 27, 2024

Tarps I ordered were not within the size parameters I specified and Covers & All would not acknowledge any responsibility.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
North Carolina
1 review
0 helpful votes
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Great company
February 1, 2024

Fabulous customer service. Prompt, professional, and always helpful. Product is superb and great value.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Joeg, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

Florida
1 review
0 helpful votes
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Never buy from your company again
February 1, 2024

The product come to me damage and no one wanted to help me.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for rating your purchase. We sincerely hope that our products and services meet your expectations. If you have any questions or comments about any of the products or services we provide, or if you have any suggestions for how we can improve things, please do not hesitate to contact us at [email protected].

Florida
1 review
0 helpful votes
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Awesome fire pit cover
February 1, 2024

From live chat for help with ordering to delivery. Great experience. High quality custom cover. Super fast turnaround time. Extremely happy.

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisam, thank you for your feedback. We have worked hard to make the order process simple and easy to follow for our customers. Your appreciation tells us that we are doing it right and encourages us to keep offering the right options, products and service. We always make sure that each of our customer finds our order process easy and if there are any issues regarding that, you can contact our customer support which is available 24 x 7. So, we look forward to delighting you again with your next order!

Tennessee
1 review
0 helpful votes
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Good Service Good Product
February 1, 2024

I would use these folks again. Good service Good Products and Selection

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Florida
1 review
0 helpful votes
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Great cover
February 1, 2024

Took a while to get the exact dimensions for the custom sized oven cover, but worth the time bc the quality is great!

Date of experience: February 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!