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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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West Virginia
2 reviews
0 helpful votes
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FINE WORKMANSHIP BUT NOT WHAT I ORDERED
March 13, 2024
Updated review

I thought I ordered a zip on pilow cover for the anti-pressurepoint cushion on my wheelchair, but what I got was a one-sided fitted cover that just fits over the cushion and slides off whenever I get out of the wheelchair! I wanted a zip on cover that stays on until unzipped and can be taken off to be washed. If you want to get a better review, please re-read what I ordered and send me a cushion cover that zips on or otherwise will not come off when I get out of chair or stick to my bare legs when in shorts. Thank you, Ronald Rice

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2024

Able to easily order exact custom size cover that I...
February 9, 2024
Previous review

Able to easily order exact custom size cover that I wanted and needed! Great selection of options! All great so far!

Date of experience: February 9, 2024
Alabama
1 review
0 helpful votes
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Love it
March 3, 2024

Love the easily used site and quality of the canvas

Date of experience: March 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Walt, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Excellent Products!
March 3, 2024
Updated review

To date, my orders have arrived promptly and accurately. Customer Service has always been helpful and courteous.

Date of experience: March 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


The Chat assistance was not so great...
December 12, 2022
Previous review

The Chat assistance was not so great...thought they might assist, alas not.

Date of experience: November 12, 2022
Minnesota
1 review
0 helpful votes
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Great company
March 3, 2024
Updated review

Made sure quality was there took care of challenges with design just a great experience and will do business again

Date of experience: March 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Robert, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our quality and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Good job helping me
January 15, 2024
Previous review

Good job helping me

Date of experience: January 15, 2024
Ohio
1 review
0 helpful votes
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Very versatile.
March 3, 2024

Quick and easy, measurements, how you want to enclose the product, and your finished.

Date of experience: March 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
2 reviews
0 helpful votes
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Couldn't have been easier!
March 3, 2024

If you can draw it, they can make it.
Super easy process, great product, and super fast delivery from start to finish!
I've had a few covers built here, and I'm always 110% satisfied

Date of experience: March 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Richard! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great service
March 2, 2024

I love the products offered and will be ordering again! The only thing I wish is that they made vinyl tops for off road vehicles!

Date of experience: March 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Kelly, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Connecticut
1 review
0 helpful votes
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Great product
March 2, 2024

No issues. This is the fourth cover I've ordered all great.

Date of experience: March 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Art, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Nevada
1 review
1 helpful vote
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Size is not what was ordered
March 12, 2024

Made me a sail, I need a rectangle, MEASUREMENTS WERE TO BE 3ft on one side, 5 ft on the other side, and 12 ft long. HOW HARD IS THAT?

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2024
Colorado
1 review
0 helpful votes
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Fit like a glove
March 2, 2024

This is the 2nd custom cover I've ordered from Covers & All. I have to say that working with the designers has been surprisingly easy. This cover required a bowed top, so had need for some additional measurements, of which the designer asked very thoughtful questions and quickly responded with a design that looked like it would do the trick. When it arrived, I immediately covered the item it was intended for and it fit like a glove. The quality of the material and stitching is excellent. I can't say enough good things about Covers & All.

Date of experience: March 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Raynard, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Washington
1 review
1 helpful vote
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Some parts custom fit, some not so much
March 12, 2024
Updated review

Looks like not made for my year. More like for later facelift models.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024

Nicely done
February 2, 2024
Previous review

Nicely done

Date of experience: February 2, 2024
California
1 review
0 helpful votes
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Great Custom Product
March 2, 2024

It could have been better, I think they may have miss a step but I can live with it.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rudy! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Good experience
March 2, 2024

As advertised. Good quality materials and workmanship. Arrived on time. Would use this company again.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Exactly what I wanted!
March 2, 2024

My order arrived quickly and was exactly what I ordered. The material and finish quality is great too. Looking forward to putting it to good use this summer!

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Great product!
March 2, 2024

Well made and delivered perfectly. Thank you! Would order again!

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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The design and quality are great. I hope it lasts for years to come. The only thing that I'm disappointed in is that it's a little too long and hangs on the ground even though I discussed this concern during the design process. Other than that the cover is great so far.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. We have shared your feedback with our team for the delay and we assure you that it will resolve. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
2 reviews
0 helpful votes
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No
March 2, 2024

No I don't want to leave
You a 50
Character response. Thanks

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! We are sorry for any inconvenience caused you. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
1 review
1 helpful vote
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My coupon was not applied.
March 11, 2024

I ordered and then you asked more questions and I clarified them. My coupon was not applied when the order went through again.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Massachusetts
1 review
0 helpful votes
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Product exceeded my expectations.
March 1, 2024

Overall, the experience was better than average. To their credit, I did have a difficult to fit Cust custom outdoor kitchen. I went back-and-forth with them four or five times. I will say the customer service department was excellent. The product I got was very good. I would definitely use them again.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey JP! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Air Conditioner Cover
March 1, 2024

Was very simple to follow your internal guidelines. Went very smooth.

Date of experience: March 1, 2024