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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Tennessee
1 review
0 helpful votes
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Custom cover for outdoor kitchen
March 1, 2024

Cover material quality was excellent but this is the second oversized cover I've gotten from Covers & All so one of us is doing something wrong either my measurements are off or the covers are too large.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with the quality of the product. Your satisfaction is our topmost priority. If you have any further questions regarding your cover or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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All went well and arrived when stated, cover is prefect side and material should hold up well, too. Hasnt been a year since purchase, im sure this will last for quite some time. Good quality.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Laura! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alabama
2 reviews
0 helpful votes
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My interaction with customer service and the design team members was superior. I wanted a very specific design to protect my newly purchased water softener and allow me to monitor and make changes to the water softener's programming without removing the cover. Covers & All provided draft drawings were I could validate my own provided measurements. After I confirmed the draft drawings my project was constructed. A painless process.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Andres, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.


I am amazed at the selection and available customization...
May 11, 2023
Previous review

I am amazed at the selection and available customization of multiple products. I just ordered a free swatch kit. As soon as I install my new water softener you can bet the next thing will be to take accurate measurements and place an order.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Solid
March 1, 2024

Items fit well and seem to be well-made. Shipping was a little slow.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Love it
March 1, 2024

We are so happy we ordered these before the big storms!

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Amy, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Arizona
1 review
0 helpful votes
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Got it!
March 1, 2024

Found just the cover I was looking for, ordered it and received it timely. Haven't unwrapped it yet, since I want it for summer here, but I trust it's just as ordered. Will post about durability when I can tell.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Barbara, for the positive review! Please be assured that we always deliver products according to our customer's requirements. We have simplified our process to make it easy for you. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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I wanted a fire pit custom cover, and they rocked it, and had images and measurements go back and forth between us until it was perfect. And it cover was exactly as expected.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Taz, for the appreciation! We're delighted to know that you enjoyed our service. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.

California
2 reviews
0 helpful votes
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Sturdy, well tailored covers
March 1, 2024

I really appreciate the customized design that's part of every order. Also: quality & workmanship is high, and price is very reasonable.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Michele, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Illinois
1 review
0 helpful votes
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Custom Cover
March 1, 2024

Great and proactive communication with design team!

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Filip, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

North Carolina
2 reviews
0 helpful votes
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Easy to order, and quick delivery. I have ordered a couple times.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Maryellen, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Exactly what you get
March 1, 2024

I'm very satisfied with my cover that I received. It is exactly as advertised. Would recommend to anyone for outdoor furniture.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Max! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Patio cushions covers
March 1, 2024

Best quality and they work with you for any special arrangements or make it for special sizes

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Rajat, for the appreciation! We're delighted to know that you liked the quality of our products and customer service. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.

Oregon
1 review
0 helpful votes
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Functional
March 1, 2024

Functional and sized perfectly with great instructions on exactly how to do the measurements.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Paul, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
2 reviews
0 helpful votes
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Great service and great product!
March 1, 2024
Updated review

Great bespoke product - I have covers for everything in my back yard

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Benjamin! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Great experience (I have shopped witj you before)...
December 16, 2021
Previous review

Great experience (I have shopped witj you before) but I couldn't upload photos of the table for the cover

Date of experience: December 16, 2021
Minnesota
1 review
0 helpful votes
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Above and Beyond Customer Service
March 1, 2024

The cover came quickly and is of high quality material but more importantly the customer service team was spectacular and adjust my order late in the process to accommodate my needs. Highly appreciate this!

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Joyce, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Worth it
March 1, 2024

Good price for a great quality custom product. We had a very difficult project, but the level of customization and price we got was just unbeatable by the competitors.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Nadia, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Washington
1 review
0 helpful votes
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Covers showed up right away didnt even know they were coming from overseas and they still showed up very fast. Would like to try a couch cushion cover for family room but wish there were a bit more options for material.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Mike, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance with the material options, please feel free to Reach us by Phone: 800-260-2829. We look forward to serving you again!

Pennsylvania
1 review
0 helpful votes
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Easy to order. Came at the exact size we specified. Disappointed to have the tie-down hardware to be black with black cords - does not look good with the clear blinds and white pull cord.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Michelle, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Great service
March 1, 2024

Items came as ordered and described perfectly. Items were delivered on time.

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, Pedro, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Delaware
2 reviews
2 helpful votes
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Perfect!
March 1, 2024

Great quality, perfect fit and better than expected

Date of experience: March 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!