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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Washington
1 review
1 helpful vote
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Some parts custom fit, some not so much
March 12, 2024
Updated review

Looks like not made for my year. More like for later facelift models.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024

Nicely done
February 2, 2024
Previous review

Nicely done

Date of experience: February 2, 2024
California
1 review
0 helpful votes
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Great Custom Product
March 2, 2024

It could have been better, I think they may have miss a step but I can live with it.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rudy! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Good experience
March 2, 2024

As advertised. Good quality materials and workmanship. Arrived on time. Would use this company again.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Exactly what I wanted!
March 2, 2024

My order arrived quickly and was exactly what I ordered. The material and finish quality is great too. Looking forward to putting it to good use this summer!

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Great product!
March 2, 2024

Well made and delivered perfectly. Thank you! Would order again!

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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The design and quality are great. I hope it lasts for years to come. The only thing that I'm disappointed in is that it's a little too long and hangs on the ground even though I discussed this concern during the design process. Other than that the cover is great so far.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. We have shared your feedback with our team for the delay and we assure you that it will resolve. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
2 reviews
0 helpful votes
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No
March 2, 2024

No I don't want to leave
You a 50
Character response. Thanks

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! We are sorry for any inconvenience caused you. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
1 review
1 helpful vote
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My coupon was not applied.
March 11, 2024

I ordered and then you asked more questions and I clarified them. My coupon was not applied when the order went through again.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Massachusetts
1 review
0 helpful votes
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Product exceeded my expectations.
March 1, 2024

Overall, the experience was better than average. To their credit, I did have a difficult to fit Cust custom outdoor kitchen. I went back-and-forth with them four or five times. I will say the customer service department was excellent. The product I got was very good. I would definitely use them again.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey JP! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Air Conditioner Cover
March 1, 2024

Was very simple to follow your internal guidelines. Went very smooth.

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Good experience!
March 1, 2024

Easy to order. Order arrived and was perfect. I would order again if I needed a product.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, William, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Tennessee
1 review
1 helpful vote
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Ordered an outdoor tarp for truck when I only needed to an indoor tarp for dust particles and such. I tried to return it. Can't help but think they would've gladly exchanged if they offered what I needed, but they do not. Covers & All makes a quality tarp, and I was easily able to sell it by taking a 50% loss. They call every tarp "custom made" so as to legally get out of returns/refunds. The tarp I ordered was for a midsize truck and I used their specs- would've fit any Ford or Chevy Mid-size quad cab, but it was still deemed "special order" and therefore not subject to a return. Be precise when ordering. Measure for yourself- do not assume. I have two fire-pits in need of new tarps- won't be this bunch.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Louisiana
5 reviews
5 helpful votes
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First time customer, but with this great experience, we will definitely be back. The overall quality of the product is super, gives as much confidence in protection of our outdoor items, and leads us to believe that, as we need to do the same for future, hot tubs grills, or other outdoor furniture, we will most definitely back to Covers & All. Thanks so much!

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Kevin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Texas
1 review
0 helpful votes
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Shuffle board table cover
March 1, 2024

Satisfied with the custom cover. The ordering process was simple and straight forward

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Ronald, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
2 reviews
0 helpful votes
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Nice cover
March 1, 2024

Fit perfectly protects well. Waterproof cover keeps my white cushion from getting dirty.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
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Fits well but leaks
March 1, 2024

I like the way the product looks. However, when it rains, water comes through one of the seems.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Christopher, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product. If you have any questions or need any assistance with the product, please feel free to reach out. We look forward to serving you again!

Tennessee
1 review
0 helpful votes
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Custom cover for outdoor kitchen
March 1, 2024

Cover material quality was excellent but this is the second oversized cover I've gotten from Covers & All so one of us is doing something wrong either my measurements are off or the covers are too large.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with the quality of the product. Your satisfaction is our topmost priority. If you have any further questions regarding your cover or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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All went well and arrived when stated, cover is prefect side and material should hold up well, too. Hasnt been a year since purchase, im sure this will last for quite some time. Good quality.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Laura! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alabama
2 reviews
0 helpful votes
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My interaction with customer service and the design team members was superior. I wanted a very specific design to protect my newly purchased water softener and allow me to monitor and make changes to the water softener's programming without removing the cover. Covers & All provided draft drawings were I could validate my own provided measurements. After I confirmed the draft drawings my project was constructed. A painless process.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Andres, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.


I am amazed at the selection and available customization...
May 11, 2023
Previous review

I am amazed at the selection and available customization of multiple products. I just ordered a free swatch kit. As soon as I install my new water softener you can bet the next thing will be to take accurate measurements and place an order.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Solid
March 1, 2024

Items fit well and seem to be well-made. Shipping was a little slow.

Date of experience: March 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!