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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Chop shop smoker
April 12, 2024

Went very well good customer service and cover is great

Date of experience: April 1, 2024
Illinois
2 reviews
0 helpful votes
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Repeat customer!
April 12, 2024

Made a second cover for a matching bench using a previous order's dimensions.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ellen! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Still waiting for a response to email I sent you, responding to questions on an email you sent me regarding dimensions for the outdoor.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Louis, we appreciate your time and feedback. We wanted to inform you that we haven't received any comments regarding your recent order with us. Would you be able to reach out to us either through our live channel at 800-260-2829 or via chat?

Texas
1 review
0 helpful votes
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Screened porch tarps
April 12, 2024

I needed clear tarps to cover my screened porch windows for the winter and these work great for keeping out the snow and wind. Service was excellent and the tarps are of high quality. Reasonably priced too!

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Larry, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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They made it perfect!
April 12, 2024

This is the second such cover I've had them make. They both fit perfect and the zipper was hidden. Great job!

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brian, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Utah
1 review
0 helpful votes
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Good quality, great price.
April 12, 2024

Very positive experience and they were delivered on time

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ron! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
4 reviews
0 helpful votes
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Had 2 covers custom made. One for a popcorn machine and another for a cotton candy machine. The way I wanted them was quite complicated and not very common. Nevertheless, the designers never offered a single hiccup about my design requests. They just really are good at doing exactly the things a person needs for whatever kind of cover you can imagine. The materials are top quality and well sown together. They both fit so well. I am very happy.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Hagan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Last forever
April 12, 2024

Highest quality and durability that will outlast me.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ben! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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Nice well made cover
April 12, 2024

Happy with the quality of the cover and it's durable and nice

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ty! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Colors
April 12, 2024

Unfortunately, although the quality was great, the colors were not what we can use
Thank you

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Margie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Perfect fit, easy ordering procedure, quick delivery, packaged well. Very nice cover

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
2 reviews
0 helpful votes
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Great quality
April 12, 2024

The process was easy and the covers came sooner than I expected.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jonathan! We're thrilled to learn that you're satisfied with our product, the ordering process, and the turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Ease of installation and providing quality protection for yard tools and power equipment.
Really appreciate the variety of appointments: - sleeves; - gromets

Date of experience: April 1, 2024
Utah
1 review
0 helpful votes
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Very helpful and they even double checked size and fit. Product arrived very quick.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Misti! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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The process took a long time
April 12, 2024

The process took a long time in part because you asked for different data over a series of email vs. asking for everything up front.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Greetings, David. We regret to hear that the processing of your order has experienced an unexpected delay. We want to emphasize that such delays do not align with our commitment to providing exemplary service to our valued customers. It's crucial to note that crafting custom covers necessitates precise specifications to ensure a flawless fit for your unique items—a principle we steadfastly uphold. Rest assured, your order has been successfully processed, and we sincerely anticipate that the final product will exceed your expectations. We genuinely appreciate you bringing this matter to our attention. Warm regards, Covers & All.

California
1 review
0 helpful votes
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Perfect
April 12, 2024

Quality with excellent fit and finish, designed, manufactured and shipped really quick

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Thomas! We are delighted to hear that you are pleased with our product quality, customization and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Great quality
April 12, 2024

Fits like a glove and is great quality. Seems very durable and can keep out all kinds of weather

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Tiffani, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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April 12, 2024

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Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you so much for your positive rating! We really appreciate your business and are glad to hear that you're satisfied with your purchase. We hope your next order is just as enjoyable. Thank you for choosing Covers & All.

California
1 review
0 helpful votes
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Absolutely fantastic product
April 12, 2024
Updated review

These are the best covers ever. Sure to last a lifetime.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stuart! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Awesome producti
June 30, 2023
Previous review

Way heavier product than I imagined. It will certainly last a lifetime. It's nice and also very rare these days to receive something that exceeds one's expectations. Thank u for the wonderful service.

Date of experience: June 29, 2023
California
3 reviews
0 helpful votes
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Fully Customized
April 12, 2024

They were so thorough and made sure my new cushions would fit - and indeed they did!

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brady, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!