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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Ohio
1 review
0 helpful votes
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Perfect Fit
June 13, 2024

I needed a custom cover for my L shaped outdoor sectional. The team did a great job and sent me the dimensions requesting a double check. I was glad they did as I had either measured incorrectly or mistyped the size when entering. Either way I was glad they were through. Final result is a perfect fit that keeps my cushion dry and protected! Very happy with the product

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tamara! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
1 review
0 helpful votes
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Fast, affordable, and accurate!
June 13, 2024

The cover I ordered came with the exact measurements I requested. Excellent quality. Received item in a short time.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Doris! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Loved them!
June 13, 2024

Look great and feel well made. Water rolls off and is easy to clean

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rebecca! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
2 reviews
0 helpful votes
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Great productu
June 13, 2024

Came out great and great custom work and quality. Very happy with them

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kevin! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Absolutely Amazing!
June 13, 2024

Amazing experience and the communication was perfect! I had some very unique requests and they were not only able to nail the configuration perfect but how we have a full set from covers and all for all of our outdoor cooking furniture.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Courtney! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Indiana
1 review
0 helpful votes
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First order was lost in transit. Took a lot of follow up on my part during weeks after the order was supposed to be delivered for the company to place a replacement order. I did receive the replacement order in a timely fashion.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joy! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused. Ensuring timely and efficient delivery is a top priority for us, and we are sorry that we fell short in this instance. We are glad to hear that you received the replacement order in a timely manner. Please know that we are taking your feedback seriously and will work to improve our processes to prevent similar issues in the future. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out.

California
1 review
0 helpful votes
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Great CS
June 13, 2024

Very responsive to any special requests and fast service considering these are custom made products.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Nolene, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Georgia
1 review
0 helpful votes
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Very pleased.
June 13, 2024

The website was very easy to navigate and order from. Delivery was quick, especially for a special order.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Idaho
1 review
0 helpful votes
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Quick & Easy
June 13, 2024

I looked for a fire pit cover at all the local retailers and could not find one that fit my pit... untill I found Covers & All!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Gibson, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
2 reviews
0 helpful votes
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Very smooth transaction, with tracking information provided.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Corrina! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Delivery
June 13, 2024

I received delivery when I was not home. The delivery required a signature for unknown reason. The second delivery was received without requiring a signature.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Darryl,

Thank you for reaching out and sharing your experience. We apologize for the inconvenience caused by the delivery requiring a signature when you were not home. We are committed to improving our services and ensuring customer satisfaction. Please be assured that we are taking steps to prevent such issues in the future and to provide a more seamless delivery experience. Your feedback is valuable in helping us identify areas for improvement.

If you have any further concerns or need assistance, please do not hesitate to contact us. We appreciate your understanding and are here to help.

Rhode Island
1 review
0 helpful votes
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High quality custom covers
June 13, 2024

We had no issues with placing and receiving the order. Excellent quality covers.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

South Carolina
1 review
0 helpful votes
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So easy!
June 13, 2024

They made it so easy to order replacement cushion covers. Covers were shipped so quickly and fit perfectly!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kit! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
2 reviews
0 helpful votes
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Excellent
June 13, 2024

Website was easy to order. Received my order in a timely matter. My only concern was that there needs to be more colors to choose from for outdoor cushion covers.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kim! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Easy to do and returned to all specifications.
Quick order time, 2wks tops on reurn, quality material

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Debbie! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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I ordered a custom product. Not only the quality was great but the delivery was quick.
I had a little issue following my order and customer service took care of it very efficiently!
I highly recommend using Covers&All!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Laurent! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
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Navigating the website was a breeze with minimal/moderate tech skills. 2nd time I've ordered and EXTREMELY pleased with my purchases.
Highly recommended!
Kudos

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tommy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Jersey
1 review
0 helpful votes
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Like the product
June 13, 2024

I needed 2 new covers for some outdoor cushions that did not hold up. The covers and all covers were very affordable and look nice!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kelly! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kansas
1 review
0 helpful votes
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Sturdy, strong and high quality
June 13, 2024

Quick response and delivery. As always the covers are constructed with the best of materials. Fit is perfect and protects my furniture really well.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nebraska
1 review
0 helpful votes
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Good experience
June 13, 2024

Good experience overall. Only negative I had was I didn't have any notification right off the get go to review my order. I had to go to my account through the website to check. After that one hiccup, I started to receive notification so it turned out ok.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Josh! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!