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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,057
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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North Carolina
1 review
0 helpful votes
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Custom covers
June 21, 2024

Great and easy experience very satisfied with product as well as the company

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Venkat! We're thrilled to hear that you're happy with our product and had a positive experience with us! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Arizona
1 review
0 helpful votes
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My bad
June 21, 2024
Updated review

I overstated the dimensions when ordering so let's say I'm at fault here.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joe! We sincerely apologize for any inconvenience that has been caused to you. We send confirmation emails to customers once an order is placed so they can verify their order details. We understand that this situation is very unfortunate. However, we process orders exactly as they are placed according to the information we receive. Please place a new order, and we will do our best to meet your expectations. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01


Good deal
November 1, 2022
Previous review

All items were received as ordered. Swift processing!

Date of experience: November 1, 2022
Idaho
2 reviews
0 helpful votes
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Care of design
June 21, 2024

I was contacted about 3 times to make sure the design had all the proper dimensions and name. The instructions seemed clear as to the dimensions.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Adrian! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase.Please visit our website: https://tinyurl.com/RRev01

Nevada
1 review
0 helpful votes
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Great quality and perfect fit
June 21, 2024
Updated review

I'm very impressed with the quality, so I'll be back soon as our whole patio set needs new seat covers.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathy! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01


Top quality!
September 1, 2023
Previous review

I ordered some custom sized covers for our footstool pads and couldn't believe the quality of the fabric and the little things like the zippers going around the corners slightly so it was easy to stuff the pad inside. We'll be back for more items for sure. Very pleased!

Date of experience: September 1, 2023
Pennsylvania
1 review
0 helpful votes
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The cushions are high quality and comfortable for my dog in his crate. The covers zip off & can be washed, which is great for keeping them clean. I don't think my dog will be able to damage these ones.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heather! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Alabama
1 review
0 helpful votes
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Cover
June 21, 2024

Easy to order and fast service. Friendly website to navigate. Good reviews. Fast delivery. Good prices.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lorraine! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

California
1 review
0 helpful votes
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Perfect
June 21, 2024

It all went smoothly. Product was as advertised. Very Happy with the whole experience..

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carl! We're thrilled to hear that you're happy with our product and had a positive experience with us! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Mississippi
1 review
0 helpful votes
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Not exactly correct but works
June 21, 2024

The designs sent and approved were still not exactly what I approved. There was a small flap/zipper cover that was on all the designs sent but did not make it to the final product. The cushions work fine without the flap and I believe they are a good value for the money. The fit was perfect.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Colorado
1 review
0 helpful votes
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Perfect
June 21, 2024
Updated review

This was the answer to making my rv look beautiful again + getting compliments on the way my mattress covers look.better then the original.very happy with my order

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stephen! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


I found it difficult to get ordered and checked out
May 27, 2024
Previous review

I found it difficult to get ordered and checked out

Date of experience: May 17, 2024
Washington
1 review
0 helpful votes
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Outdoor Replacement Covers
June 21, 2024

These are very durable and fit very well. Thanks for the option of checking the dimensions before you made them.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jennifer! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Minnesota
1 review
0 helpful votes
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Material is puckered around seams
June 21, 2024

Easy enough to order but product was not what I was hoping for. Material was fine just the quality of the workmanship was not to my liking.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Georgene! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Instructions
June 21, 2024

No explanation on which cover belongs to which set of different chairs

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Walter! We're thrilled to hear that you're happy with our product quality! Regarding your concern, we attach a taffeta label to each cover, displaying the product number and name. This allows customers to easily identify the product. As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Illinois
1 review
0 helpful votes
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The size too big
June 21, 2024

Cover is high quality but way too big. Needed immediately so am using it but unhappy. I followed directions for measuring but they obviously did not work with your system

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Janice, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Washington
1 review
0 helpful votes
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Take your time browsing the measurement options. I selected Shape, Measurements and found another dimension that the Custom page didn't have.
Perfect fit!
I used the recommended fabric, the least expensive, and the water repellency and 700 denier density is super high quality.
Highly impressed as I have purchased multiple BBQ and water fountain covers in the past OTC and these covers are far superior.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Best Customer Service Ever
June 21, 2024

We ordered two covers for our patio furniture. Covers & All worked back and forth with us to ensure the proper fit, and it was perfect. We truly appreciate the customer service to ensure everything was 100% correct. The covers are great, quality great, and service was great! Couldn't have asked for anything more.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Brad, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Shipped from India! Nice fabric, a little tight on grill etc

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, John! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

Pennsylvania
1 review
0 helpful votes
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New covers for patio chairs
June 21, 2024

Could not find a fit for the unusual size. Cushions were in great condition. These custom size exceeded my exceptions. The zipper was strong, the fabric was nice and the stitching was well done. Super happy. Will use again.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Angela! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Florida
1 review
0 helpful votes
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Good quality
June 21, 2024

I received the sample kit. Shipping took a bit longer as it's coming from India, but the tracking was accurate. Quality of material is good, and communication via the chat was helpful.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Kavi, we're thrilled to hear that you are happy with our product and service(s). As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Pennsylvania
1 review
0 helpful votes
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Overall, it was a good experience. I had old worn out cushion covers that needed replaced and Covers & All was one of the few companies I could find that could reproduce the cushion covers. The sizing was good on the pillow covers but too big on the seat covers. The seat covers don't fit snug, just too big. I would have needed to take an inch off of all of the measurement to get a better fit.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Stephen, thank you for sharing your experience with us. We're glad to hear that you found our service helpful in replacing your old cushion covers. We appreciate your feedback regarding the sizing issue with the seat covers. We'll take note of this for future improvements to ensure a better fit. If you have any further concerns or need assistance, please don't hesitate to reach out to us.

Texas
1 review
0 helpful votes
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Quality covers
June 21, 2024

We're so happy with the service we received from the designer to make sure our covers fit properly.

Date of experience: June 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathie! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!