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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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South Carolina
1 review
0 helpful votes
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Great communication and help with a custom design. Excellent quality, timely shipping, worth the money and would highly recommend

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kyle! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Skylight Covers
July 21, 2024

Ordering was easy and the young lady on the phone was polite and knowledgeable. I received my order in a timely manner and the product is heavy duty, fits perfect and works Great!

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gregory! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Quality cover
July 20, 2024

Everyone was friendly and got back to me quickly. Very happy with customized tire cover.

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Arthur! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
3 reviews
0 helpful votes
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Great product as usual
July 20, 2024

Got a custom cover for an outdoor cabana, very pleased with the quality exactly to spec. Thank you!

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kitty! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Utah
1 review
0 helpful votes
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Love the product! My last purchase was the wrong color but that doesn't matter too much to me.

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nik! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Easy ordering
July 20, 2024

Very good experience. Excellent instructions on how to measure. Excellent quality cover and shipped very quickly.

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Karen! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Pleased
July 20, 2024

Your sales representative was very helpful. I'm anxious to see a mock up of this special, custom cover.

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Daniel, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Colorado
1 review
0 helpful votes
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Firepit cover
July 20, 2024

Product is just what i was looking for and made of great material and fits perfect.

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Barry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Great very easy to use! They actually contacted me about my measurements. I was glad they did.

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Pete! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Tennessee
1 review
0 helpful votes
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Nice covers
July 20, 2024

Nice covers at a fair price. Not much more to say but I have to type 50 characters lol

Date of experience: July 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jonathan! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
2 reviews
0 helpful votes
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Fantastic Customer Service
July 20, 2024

The design team and guest service people were in continual contact to make sure every thing was correct and took special effort to make sure I got exactly what I want.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Shelley, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Kansas
1 review
0 helpful votes
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Ordered covers for roof skylights, ordered with drawstring. This is not secure enough to hold up in the wind so we had to use ratchet straps to hold the covers on

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brigitte! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Great
July 20, 2024

Great - fantastic cover, quick shipping. Would recommend to anyone.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nathan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Heavy Duty Covers
July 20, 2024

Ordered the heavy duty covers for two custom fire bowls. Fit as expected. Appear to be durable, will find out in next wind storm.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Excellent product at decent price
July 20, 2024

Product is very well made. Web site and ordering were easy to understand. Only was disappointed that my 20% off discount code for being a new customer would not apply for some reason.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Genevieve,

Thank you for sharing your feedback for the product. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!

New York
1 review
0 helpful votes
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Custom and quality
July 19, 2024

Quality cushion covers, exactly what I ordered and what I wanted

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lois! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
2 reviews
0 helpful votes
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Covers
July 19, 2024

Dealing with the ordering on the website is counter-intuitive and takes too much time

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eva! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly (+1800-260-2829) whenever you face any issue, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.

Kentucky
1 review
0 helpful votes
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Great quality
July 19, 2024

I measured 7 times and then made a mistake entering the width. Customer service was so helpful in making it right. I'm very impressed with the quality of the material, zippers and construction. The fit is perfect.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeanine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Very good quality product
July 19, 2024

I get confused on some of the detail questions that come after the measurements, but that just might be me.

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Shelly! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly (+1800-260-2829) whenever you face any issue, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.

Texas
1 review
0 helpful votes
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Patio life
July 19, 2024

I was slightly disappointed, I was told there would would be a couple of inches added to the measurement to give room to slide on easier. I had a hard time getting it on. I haven't tried to take it off, this will be interesting

Date of experience: July 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!