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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Ohio
1 review
0 helpful votes
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Exactly what I wanted
July 29, 2024

This tarp was exactly what i was looking for to cover my inside duck enclosure

Date of experience: July 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kari! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Excellent
July 29, 2024

Fits perfectly and great prices. Easy to navigate website. Many color options.

Date of experience: July 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Marnie! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Replacement covers
July 29, 2024

We needed new covers for our outdoor furniture that had dry rotted and molded. I measured our foam and ordered custom covers to fit. When ordering we chose the cheapest of the fabric options since we weren't sure what we would get. WOW! We were super surprised! The fabric quality was outstanding as well as the quality of cover. The covers are far superior to the quality of our original covers. We definitely recommend Covers and All and will use them again to cover the rest of our furniture.

Date of experience: July 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dave! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Wow
July 29, 2024

Ordering was simple and the site was easy to navigate. The product was much better than I expected and looks great

Date of experience: July 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brett! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Hawaii
1 review
0 helpful votes
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Total Satisfaction
July 29, 2024

Not the first time I've utilized your services and it won't be the last.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Great product
July 29, 2024

So easy. So perfect. Thank you so much! Love the cover a lot!

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Julie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Idaho
1 review
0 helpful votes
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Great quality perfect fit.
July 29, 2024

Easy to order and arrived in a timely manner and would order again in the future and would recommend to friends.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oregon
1 review
0 helpful votes
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Easy shopping
July 29, 2024

Easy to place a custom order! Website worked well, no customer service issues.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christine! We are delighted to hear that you are pleased with our website and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Cushions were made perfectly to specs. They did forget to add the tie on the side of the top pillows which is a bummer. The materials is definitely thicker like a canvas but seems like it will hold up well

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Meredith,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you have experienced and understand your dissatisfaction with the issue you raised. Unfortunately, we were unable to find the relevant information to address your concerns promptly. Please be assured that our escalation team is available to provide support. We kindly ask you to log in to our website and raise a ticket, and our team will respond within 24-48 hours. Thank you for your cooperation and understanding.

Texas
1 review
0 helpful votes
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Need a center measure.
July 29, 2024

There should have been a measure from the top to bottom not just the sides. I can't use what I got.
It is way to small.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roberta,

Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!

Texas
1 review
0 helpful votes
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It's perfect
July 29, 2024

Fits perfectly, love that they verify dimensions if they have any questions. Easy to work with.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jenny! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Great cover!
July 29, 2024

I have an outdoor tabletop fire pit that came with a terrible cover that continued to split & let water in. Thank you for a much higher quality replacement!

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Deborah! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Boat covers/ waterproof
July 28, 2024

My experience was good. Easy to order and very fast service. Product was packed extremely well.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Easy
July 28, 2024

Easy to use and get the right fit.
Our chairs were non standard size and these covers work well.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Caitlin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Louisiana
1 review
0 helpful votes
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Great product!
July 28, 2024

Great product and fits perfectly! I love that you confirm the size before making and very good with communication!

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nikki! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Patio furniture
July 28, 2024

Very satisfied. Excellent fabric for outdoor furniture. Next order I will be more careful with my measurements. Fits fine, just snug. At least it won't blow away in on a windy day. Fire pit cover is exactly what I wanted. Much better than the CoverStore. Thank you!

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janice! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Great Product
July 28, 2024

Easy to use website for ordering. Processing of confirming order was smooth and detailed. Customer service was thorough.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Patricia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Great quality and fit
July 28, 2024

I ordered a custom made cover for an xstage pole base; I provided the measurements, and it fits perfectly! The quality is very good. It arrived a few days earlier. The only thing I would have liked is to have an elastic drawstring, but it works well as it is.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ruth! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nebraska
1 review
0 helpful votes
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On-line design, order and payment was nice. I received a design confirmation email which was respectful quality control. However, the price then went up 60%. The made the prior experience meaningless. So, suggest fixing this price change issue and get your pricing right the first time.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback. We're glad to hear that you found the online design, order, and payment process to be smooth and the design confirmation email helpful. We appreciate your suggestion regarding pricing consistency and are working on ensuring accurate pricing from the start. Your input is valuable in helping us improve our services.

Washington
1 review
0 helpful votes
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Custom covers turned out perfect! Design process a bit slow, but attention to detail was evident. Well worth the time and money.

Date of experience: July 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Traci! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!