Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow nicholas Z.
Unfollow nicholas Z.
Share Review
Report Review

Perfect experience
August 1, 2024

Website is great. Really helpful and informative. Product came and was as expected and works great

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nicholas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
2 reviews
0 helpful votes
Follow Angela L.
Unfollow Angela L.
Share Review
Report Review

Perfect Cober
July 31, 2024

I needed a cover for a table slightly larger than any regular fitted outdoor tablecloth I could find. I gave them the dimensions and they made it perfectly. Thank you.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Angela! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
Follow Kathy I.
Unfollow Kathy I.
Share Review
Report Review

Clear tarp.
July 31, 2024

Clear tarp was nice. There was a black ribbon sewn around the perimeter of the tarp which was not shown in the picture on your website. Note to customer, that they must choose grommet spacing and the tarp does not come with all that is pictured. Also, someone transposed my address wrong in the order. The state was wrong and the zip code;luckily FED EX was able to make it right and changed the address to read the right state… just took extra time. Overall nice product,just not as pictured on your website.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Kathy, we regret any confusion regarding the product details. Upon re-examination, you will notice additional images illustrating the black ribbon sewn around the perimeter for reinforcement and secure garment construction. We apologize for the discrepancy in the address on your file and confirm that the address used was as specified on the order form. Despite this oversight, we are delighted that your order reached you satisfactorily and that you are pleased with it. Thank you for bringing this to our attention.

Puerto Rico
1 review
0 helpful votes
Follow Scott O.
Unfollow Scott O.
Share Review
Report Review

Length
July 31, 2024

I wish the length were not longer than requested. It pushes up off of the ground.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wyoming
1 review
0 helpful votes
Follow Bert J.
Unfollow Bert J.
Share Review
Report Review

Thank you for a good experience
July 31, 2024

Ordering was uneventful. Shipping was quick for a custom order.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bert! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
Follow Dan Y.
Unfollow Dan Y.
Share Review
Report Review

Perfect fit
July 31, 2024

Very easy to use site. Ordered custom fit cover for built in blackstone. Fit is perfect, quality is good and shipped quickly

Date of experience: July 21, 2024
Colorado
1 review
0 helpful votes
Follow Tracy E.
Unfollow Tracy E.
Share Review
Report Review

Wrong measurements
July 31, 2024

The screen that we ordered was not bi enough. I reordered with a larger size. Can you accept a return of the first screen we ordered?

Date of experience: July 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow william T.
Unfollow william T.
Share Review
Report Review

Getting the cover into production was somewhat frustrating, a lot of duplicate emails answering the same questions.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William,

Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!


Website is very thorough
May 19, 2024
Previous review

Website is very thorough

Date of experience: May 8, 2024
Louisiana
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Swing cushion cover
July 31, 2024

So far so good,It seems to be of good quality.i will know more when my cushion arrives to see how it fits

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
Follow Gail P.
Unfollow Gail P.
Share Review
Report Review

Great!
July 31, 2024

Custom sizing was easy. Color selection was also easy. Thank you!

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gail! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
Follow Harry C.
Unfollow Harry C.
Share Review
Report Review

Great cover fits like a glove
July 31, 2024

Measured 2 times to make sure of fit. Pictures sent to verify.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Harry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
2 reviews
0 helpful votes
Follow Shannon S.
Unfollow Shannon S.
Share Review
Report Review

Fit as expected
July 31, 2024

We got a new conversation set from Polywood. These covers fit nicely. Only table cover came with set.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Shannon! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
Follow JEFF M.
Unfollow JEFF M.
Share Review
Report Review

Cover
July 31, 2024

I received an incorrectly made and measured product.

I logged in Saturday, July 20th regarding my issues.

Date of experience: July 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Jeff, we deeply regret any inconvenience you've experienced. According to our records, your order was produced accurately based on the measurements you submitted. Since you've initiated a ticket, our team has reached out for additional details. We kindly ask that you reply so we can resolve this matter to your satisfaction.

California
1 review
0 helpful votes
Follow Aaron Y.
Unfollow Aaron Y.
Share Review
Report Review

Custom Outdoor cover
July 31, 2024

Cover fit exactly as planned. Good quality. Would buy again

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Aaron! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
Follow George R.
Unfollow George R.
Share Review
Report Review

Ordered two custom covers for chaise lounges. Experience was easy. Covers were several inches too large and look sloppy.

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey George, we are grateful for your effort in sharing your feedback with us. We regret any inconvenience caused and comprehend your dissatisfaction with the query you raised. Please be informed that our escalation team is readily accessible to offer support if there is any issue in your cover, and we acknowledge your situation. We kindly urge you to log in to our website and raise a ticket, and our team will respond within 24-48 hours. Thank you for your cooperation and understanding.

Arizona
1 review
0 helpful votes
Follow Christina E.
Unfollow Christina E.
Share Review
Report Review

Sturdy fabric, perfect fit
July 31, 2024

I am impressed by the high quality for such a reasonable price.

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christina! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wyoming
1 review
0 helpful votes
Follow Tom O.
Unfollow Tom O.
Share Review
Report Review

4x4 adventure van
July 31, 2024

Perfect! Everything fit great! I paid for rushed delivery and they arrived in time for our first real trip in our adventure, go anywhere 4x4 van. Made for a perfect weekend away on our maiden voyage

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
Follow Corey I.
Unfollow Corey I.
Share Review
Report Review

Pleasure
July 31, 2024

Easy service and very fast delivery. Will use again in the future.

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Corey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
Follow Shirley D.
Unfollow Shirley D.
Share Review
Report Review

Order was placed, item described, drawing sent back to me to confirm, I made corrections and sent it back, they returned corrected images for confirmation and approval, and they then sent me a beautiful, fantastic cover!

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cindy! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
Follow Lou L.
Unfollow Lou L.
Share Review
Report Review

Excellent for custom sizing
July 31, 2024

Website was easy to use.
Good selection of materials.
Well made

Date of experience: July 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lou! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!