On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nothing like getting a custom cover done at an affordable price.
The Custom Cover division asked for exact measurements and stated they would add 1 to 2 inches to the depth and width measurements. They would use the height measurement I provided. As requested, I provided a picture of the patio table with a Ninja smoker sitting on it. They then requested the smoker measurements. I told them I did not want the cover form fitted over the smoker but they kept insisting so I provided those. They then requested final approval and told me there would be a price increase. I informed them the only measurements I would approve were the ones I provided when I ordered the cover. I was then notified the cover was in production. I assumed they used my original measurements. However, the pictures I provided speak for themselves.
We are sorry to learn about the inconvenience, Larry! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.
I have put my firepit cover on and it looks nice. A little bigger than needed but not a problem. The wording also looks nice. Perfect color to match. I got my pergola cover and it seems good quality but haven't been able to put it up yet. I will need help. So far so good.
Hey Marnita! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Like being able to custom order sizes needed. Easy process. Ordered the lesser costing outdoor fabric for some couch cushions and they turned out perfectly. Very pretty blue color and I think they will last a long time. Great quality.
Hey Meredith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very pleased with the cover, fits well over the control box.
Hey Charles! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Love the quick delivery, especially sings I threw out the old one bought from a big box store. Only one prob I have, is the pull strings on the bottom are a little hard to pull to the right size completely, but still, worth every penny!
Hey Shelley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Lisa! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Though I did not reach out to customer service directly, I received great email communication throughout the ordering, shipping and delivery process.
Hey Kayla! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey, L.V. We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was looking for a solution to replace my outdoor sectional cushions and came across covers & all. The price was very reasonable for the level of customization, product shipped quickly, and the measurements are a perfect fit for what I ordered. The fabric is thick and durable and the zip closure made it easy to fit over my inserts. This fit my needs perfectly!
Hey Mikaila! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushion fit perfect.It was easy to order and delivered in time!
Hey Felicia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Shawn! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Ordered a cubic shaped cover for my subwoofer so I can carry on back of truck without worrying about rain. Very nice product! Quality construction at great price.
Hello Joseph, Thank you for your feedback. We are glad to know that you are happy with the product quality and pricing. May I kindly ask you to reconsider your rating based on the experience you had with us? A positive rating will encourage us to continue providing quality products and efficient service to every customer. If you have any other concerns, please feel free to contact us.
The tarp I purchased after 3 years had degraded to the point where it was sagging and collecting large amounts of water threatening the stability of the frame of overhead cover.
Hello DeeAnne, we apologize for the inconvenience caused to you. After reviewing the images you shared, the material appears to be fine; however, it seems that the ties you used may have loosened over time, causing the material to sag. Our team has provided the best possible resolution for this issue. However, as your feedback is important to us, we will surely consider it to make the customer experience better.
High quality product, custom size and delivered ahead of schedule, price was comparable to others
Hey Joseph! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
THE ON LINE PROCESS HAS VERY SIMPLE. GOT EXACTLY WHAT I ORDERED
Very easy and fast. Great product. Make sure you follow directions on measuring for fit.
Hey Dawn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Look at complete website for all different shapes that the company offers
Hey Dennis! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far, the ordering experience has been great. Site is very user-friendly and I love the prompt near the end asking if I'd like to add a cushion to my cushion cover order- very smart for those that don't actually READ that a cushion cover is just that. A cushion cover only!
Now that I've received my order: So glad I found this product and that I went ahead and ordered the cushion to go with it! Best decision ever!
Hey Britney! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had a non-standard order, the staff check all my requirements before production, it was a perfect fit with quality workmanship.
Hey Ronald! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers went to a default address so as of yet I am to open package as am unable to submit full opinion.
Hey Theresa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carlos! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!