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business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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New York
1 review
0 helpful votes
Follow Roberta F.
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Cover is really nice. Fits nicely and looks great! Thank you!

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Roberta! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Cover did not fit
August 19, 2024

I provided the company with all the correct measurements and the side table measurements were not included, it appears as the cover does not fit.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Ronald! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Good quality
August 19, 2024

Good price and easy to order and had all options to choose from

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Gale! We are delighted to hear that you are pleased with our product, pricing and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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We needed a custom cover for an outdoor fireplace. The design staff was great to work with. It was real easy to communicate back and forth with design details to finally get a cover that fits perfect!

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Svea! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Nice quality cover
August 19, 2024

After getting precise measurements, the cover fit perfectly. Very happy with fit and quality.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Minnesota
1 review
0 helpful votes
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Extremely satisfied
August 19, 2024

Good overall experience. It would have been helpful if the fabric color selections could be enlarged to full screen for easier selection.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Richard! We're pleased to know that you found our website user-friendly and had a positive experience. We will surely consider your feedback in regard to the color selection option. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share.

Florida
1 review
0 helpful votes
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Hard to order
August 19, 2024

Very difficult to order on line, had to call several times to try and understand the personnel. When we finally got someone we were able to put the order thru. Very satisfied with the product.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Sheila! We are delighted to hear that you are pleased with our product. However, we are sorry for the inconvenience cuased to you while placing an order. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

California
1 review
0 helpful votes
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Covers & All - A+
August 19, 2024

The team was great to work with. I made some changes to the measurements after I sent the initial photo, and the team got right back to me to let me know they agreed the changes were correct. And they sent a mockup to verify before it was final. The communication was fantastic. And once I realized I hadn't approved the final design and did so, it arrived very quickly.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Patrick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
2 reviews
0 helpful votes
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I just began the order process. Waiting for next step Hope fully it continues this way

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey John! Thank you for rating Covers&All. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Oklahoma
1 review
0 helpful votes
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It was great
August 19, 2024

It was great. The process was smooth, I received my cover on time, I can't complain.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Austin! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Great quality
August 19, 2024

Easy ordering on website, great quality and fast delivery. Very pleased and have ordered another custom piece.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Diane! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Satisfied customer
August 19, 2024

There was a lot of back and forth with placing the order but once placed I was surprised at how fast the covers were made and delivered.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you, P. K., for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Great customer relations
August 19, 2024

Cover and all made the buying experience from their company excellent

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Joe! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great Experience
August 19, 2024
Updated review

I ordered what I needed, you made what I wanted, and the product fits perfectly!

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


If the product is as good as the the website, I am...
October 10, 2022
Previous review

If the product is as good as the the website, I am going to be very very happy!

Date of experience: October 10, 2022
New York
1 review
0 helpful votes
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The process was a bit confusing as I was replacing covers for an outdoor sectional couch with odd corner cushions. I rushed through the measurements. After several emails from them for new measurements and pictures I finally got it right. They were so good at correcting and corresponding with me. They were delivered and fit perfectly.

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Michele! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Not what expected
August 19, 2024

The image on the 75" screen cover was a lot smaller than I had planned

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello Chris, we sincerely apologize that the cover you received did not live up to your expectations. We would like to remind you that our website offers the option to select a custom size for your TV cover, and your order was crafted according to the dimensions you provided. If you are experiencing issues with the fit, please reach out to our customer support team, and we will gladly assist you in resolving the matter.

Arkansas
1 review
0 helpful votes
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Awesome Job!
August 19, 2024

This was my 2nd time ordering a custom cover from Covers & All! Both times the customer service was awesome and both the covers i received looked awesome! They made sure the dimensions were spot on, as well as my logo's size and positioning were spot on! I definitely recommend them and will be using them again for other covers that i need!

Date of experience: August 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Todd! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Very happy with the help correcting my order and moving to better products for my needs. Very happy with product.

Date of experience: August 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Keith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Easy measurements, fit perfectly, arrived exactly when expected

Date of experience: August 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Bryan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Covers
August 19, 2024

I received just what I asked for and at a great price. Found them online because my outdoor patio cushions were old. Very happy with Covers & All!

Date of experience: August 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Bryant! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!