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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Maine
1 review
0 helpful votes
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Not a Slipcover, but a big bag
September 14, 2024

Challenging order process, the styrofoam rope to place in chair seams is ridiculous effort that doesn't work at all. Do now all my seats are big balloons, not seat covers!

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Frank, we apologize for the inconvenience you’ve experienced. We strive to provide quality products according to the specified dimensions, and it's unfortunate that you encountered an issue. Rest assured, our team will be in touch with you shortly to investigate and address your concerns.

California
1 review
0 helpful votes
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Easy Peasy
September 14, 2024

Found what I needed. Loved the customization to get the exact size. Good quality.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Very easy ordering process I measured my cushions (twice) and plugged the measurements into the order form without difficulty. Pretty straight forward.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janet! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Pennsylvania
1 review
0 helpful votes
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Sizing not as expected.
September 13, 2024

The covers a excellent quality but unfortunately the dimensions were slightly off and the covers were much tighter and more difficult to get on than anticipated.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback and for noting the excellent quality of the covers. We’re sorry to hear that the dimensions didn’t quite match up and that they were tighter than expected. If you’d like, you can raise a ticket with us for further assistance or to discuss possible solutions If there’s anything we can do to assist you or if you have further concerns, please don’t hesitate to reach out. Your satisfaction is important to us!

Alabama
1 review
0 helpful votes
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Cover
September 13, 2024

We actually made a mistake on ordering - must have misread the description - doesn't exactly fit but we have improvised and will keep it.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your positive review! We’re glad you were able to adapt and make the order work for you. If you need any help with future orders or have any questions, don’t hesitate to get in touch. We’re here to support you!

New Jersey
2 reviews
0 helpful votes
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A/C unit cover
September 13, 2024

Nice covers! Well made and fits perfect. Customer service confirmed dimensions to be sure.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We're pleased to know that you had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Best cover ever!
September 13, 2024

This is the second time I have ordered custom fit cover. The first one was my Blackstone grill.
I bought new patio chairs and ordered the covers they were fantastic just like the grill cover, now I am planning on ordering a cover for my Bull BBQ once I measure it.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Arthur! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive. We look forward to serving you again!

Puerto Rico
1 review
0 helpful votes
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Very detailed in order to get it right.
September 13, 2024

They spent considerable time getting it right. Much appreciated.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gordon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
2 reviews
0 helpful votes
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Great Job
September 13, 2024

Great product, fair price, quick delivery. All you can ask for.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Monty! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Product and service met all expectations
September 13, 2024

Covers where manufactured as specified and met all our expectations as to quality of material and size specifications.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Edward! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Great product
September 13, 2024

Excellent product, good price, easy to use web site, will use again.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Smooth transaction
September 13, 2024

I received a good quality cover that fits my application well.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Great Covers
September 13, 2024

Overall great covers. We purchased several covers and the weight and feel seem extremely durable and fit very well. All but one cover kept our furniture dry during a rain storm. The large rectangular table cover with umbrella hole allowed some water through and a number of the chair cushions got soaked. Not sure if it was from the zipper or the umbrella hole, but will need to be more cautious with this cover in the future.

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your positive review! We're thrilled to hear that you find the covers durable and well-fitting. We’re sorry to learn about the issue, your feedback is invaluable and we'll certainly take it into consideration. If you need any further assistance or have more questions, feel free to reach out.

New York
1 review
0 helpful votes
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Great cover & Awesome service
September 13, 2024

Ordered a custom cover for a backyard barbecue Island. The team went above and beyond to make sure that it was the right fit and everything was perfect before they placed the order. A+ I received the cover and it was perfect

Date of experience: September 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anthony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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OK
September 13, 2024

I have no interest in providing what amounts to unpaid advertising.

Date of experience: September 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Hugh! Thank you for rating Covers&All. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Iowa
1 review
0 helpful votes
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Very good for the most part
September 13, 2024

It would help if we could understand the people who took our order - their English was not great.

Date of experience: September 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mike! We are delighted to hear that you are pleased with our product. However, we are sorry to note your disappointment in regard to the service. We will surely consider your feedback to make the customer experience better. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Quality
September 13, 2024

This is the second time ordering covers from you. I'm happy to say that I'm completely satisfied both times. The quality of the product and the customization was perfect.

Date of experience: September 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
2 reviews
0 helpful votes
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Good service
September 13, 2024

Easy to order custom sizes that arrive in a somewhat timely manner. Don't be fooled by the Georgia address, though. They are made in and shipped from India.

Date of experience: September 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bart! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

South Carolina
2 reviews
0 helpful votes
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Excellent quality and good fit
September 13, 2024

The quality of the fabric is excellent and not canvas like I thought it would be. The covers don't fit well only because my units have a thin metal base. I should have ordered the covers with draw string rather than elastic. The elastic is too thick and keeps popping off the units. Perhaps the draw string would have been the better option for me. All in all, the covers serve their purpose.

Date of experience: September 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Irene! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Great workmanship
September 13, 2024

The cover is well sewn (no buckling, puckering or pulling). It lays flat where it should and fitted for the arms and corners. Durable fabric. Looks great!

Date of experience: September 2, 2024