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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,036
shipping
342
quality
21,526
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51,451 reviews

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Washington
1 review
0 helpful votes
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The cover is an accurate fit (as ordered) and durable construction.

Date of experience: October 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Great cover!
October 18, 2024

The process was easy from start to finish! I would definitely recommend.

Date of experience: October 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kathleen! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
1 review
0 helpful votes
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Easy ordering process with a custom made cover for my fire pit.

Date of experience: October 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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Better than expected
October 18, 2024

Swatches arrived in a neat package with more than I expected!

Date of experience: October 8, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Lori! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Great service and easy
October 18, 2024

Easy to order and received everything as required. The product is good quality.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Douglas! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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I bought an outdoor couch from west elm that unfortunately had permanent covers that you could not wash or replace. I searched a number of places to match the custom stitching and sizing of the couch we purchased - nothing was as custom as Covers&all. I sent a photo of each cushion, describing the variety of rounded and squared edges on each one and they matched it perfectly. I thought it would be impossible to match the cushions exactly based on my measurements and description, but the guidance provided during the customer service interactions were prescriptive and helpful to ensure accuracy. I'm incredibly happy with the final product, and don't think I could have found anything that matched the sizing and stitching like Covers&all. The only other way I could have achieved the same result is with a custom sewing. My only complaint is the fabric used for the covers - it feels like a windbreaker jacket all over, but it's certainly weather-proof like you'd want for outdoor furniture. I will order more colors if it's possible to repeat my order.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Nikki! Thank you for your detailed and positive review! We’re thrilled to hear that our custom covers matched your outdoor couch's unique stitching and sizing perfectly. It’s wonderful to know that our customer service team was able to provide the guidance you needed to achieve the right fit. We appreciate your feedback regarding the fabric, and we’re glad to hear it meets your weather-proofing needs. If you’re interested in ordering more colors or have any questions about reordering, please don’t hesitate to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Fits perfectly
October 18, 2024

Good quality fits perfect as I measured my round cushion but I ordered an inch bigger for some slack. I also like the color it's listed as vanilla crème I think but it gives off this pale pinkish hue in the light. I'm very happy with purchase, the zipper is black but it has an over lip cover to hide it so it's not a big deal.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Sarah! Thank you for your wonderful review! We’re thrilled to hear that your round cushion cover fits perfectly and that you’re happy with the quality and color. The subtle hue change is a lovely touch, and we appreciate your attention to detail regarding the zipper design. If you have any further questions or need assistance with future orders, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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The canvas bag I ordered was to store outdoor cushions when the weather turns and to keep them clean when it rains. I was thrilled to find this product and even with my own custom size, it was received quickly and is exactly what we needed.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jody! Thank you for your fantastic review! We’re delighted to hear that your custom-sized canvas bag arrived quickly and perfectly meets your needs for storing outdoor cushions. Your satisfaction is our priority, and we appreciate your positive feedback on our service. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help.

Ohio
1 review
0 helpful votes
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Took way too long
October 18, 2024

Unhappy that it shipped from overseas, this was not indicated on the website

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hi Christine! We are sorry for any inconvenience caused. We rely on third-party carrier services, so our control over the shipping process is limited. However, we are in constant contact with them to improve our services. Regarding your concern about shipping from overseas, we have information about this in the FAQ section of our website, and we always strive to disclose this promptly when asked. Your feedback is valuable to us, and we will consider it for a better experience in future.

Utah
1 review
0 helpful votes
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Good customer service
October 18, 2024

Customer service was excellent. There was a problem with my product in transport but everyone acknowledged it and helped in the process to ensure it got to me.ł

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Thank you Anne, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Colorado
1 review
0 helpful votes
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Easy peasy!
October 18, 2024

Great service, I asked for an image of the cover before they printed on the tire cover just in case my measurements were not right. They accommodated my request and delivered an awesome product!

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jonathon! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Quality product
October 18, 2024

Fits perfectly. Excellent quality. Purchased other covers the past few years and products are superb

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Anthony! We are delighted to hear that you are pleased with our product fit and it's quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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A great product
October 18, 2024

Great material. It should last for years. Size is a real good fit.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Marc! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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A Cover for my Blackstone Griddle
October 18, 2024

After taking measurements on my Blackstone 36" Griddle I submitted my order and received it in a reasonable time period. It fit as expected, is easy to put on and remove. The extra inches Covers & All say they add made it so. I had a Blackstone cover, but I had to use it with the side tables deployed and it was just too large in that configuration. So my design was a cover with the side tables down. I added lots of grommets around the edges to accommodate easy bungee strap tie downs. Should work well for me this winter.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Mark! Thank you for sharing your experience with your new cover! We're delighted to hear that it fits as expected and meets your needs for easy application and removal. Your thoughtful design choices, including the added grommets for secure tie-downs, sound excellent for winter protection. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

New Jersey
1 review
0 helpful votes
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Covers for deck boxes
October 18, 2024

The covers I ordered were exactly what I wanted. They fit perfectly and look great. Very satisfied with my purchase.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Connie! We are delighted to hear that you are pleased with our product fit and looks. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Amazing! There customer service was so on top of it the whole step of the way.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Amanda! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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So far So Good
October 17, 2024

Placed an order on 9/27 chose a faster shipping option and received 10/3 as shown on the website by FedEx. I went with the Cushion Rite option on my order for 13 covers. The covers don't look or feel cheap. The covers come packed well in a heavy-duty vacuum-sealed plastic bag. So when you unpack them they will be wrinkled. It will take a day or so for the wrinkles to go away. I recommended this company to friends and will order more in the future.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Chad! Thank you for your positive review! We’re thrilled to hear that your order arrived promptly and that you’re pleased with the quality of the Cushion Rite covers. We appreciate your understanding regarding the packing process and the time it takes for the covers to regain their shape. Thank you for recommending us to your friends, and we look forward to serving you again in the future! If you have any questions or need assistance, please don’t hesitate to reach out.

California
1 review
0 helpful votes
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Perfect fit, great service
October 17, 2024

I ordered a custom cover for my hot tub and outdoor daybed. Both fit perfectly and the fabric seems very durable. I wanted to replace the cheap covers I bought on amazon. I'm very pleased.

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Michelle! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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No Sample
October 17, 2024

It was great to get all the samples, but the one I wanted was not included! Hard to complain, since they were free…

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey James! Thank you for your review! We’re glad to hear that you found the samples helpful. We apologize for the oversight. Your feedback is valuable, and we will work on improving our sample selection process. If there's any assistance you need, please feel free to reach out! Thank you for your understanding.

1 review
0 helpful votes
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Great Quality
October 17, 2024

Nice workmanship and quality materials--better than I would've guessed to be honest!

Date of experience: October 7, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Brian! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!