Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cover is an accurate fit (as ordered) and durable construction.
The process was easy from start to finish! I would definitely recommend.
Hey Kathleen! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy ordering process with a custom made cover for my fire pit.
Hey Rick! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Lori! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and received everything as required. The product is good quality.
Hey Douglas! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I bought an outdoor couch from west elm that unfortunately had permanent covers that you could not wash or replace. I searched a number of places to match the custom stitching and sizing of the couch we purchased - nothing was as custom as Covers&all. I sent a photo of each cushion, describing the variety of rounded and squared edges on each one and they matched it perfectly. I thought it would be impossible to match the cushions exactly based on my measurements and description, but the guidance provided during the customer service interactions were prescriptive and helpful to ensure accuracy. I'm incredibly happy with the final product, and don't think I could have found anything that matched the sizing and stitching like Covers&all. The only other way I could have achieved the same result is with a custom sewing. My only complaint is the fabric used for the covers - it feels like a windbreaker jacket all over, but it's certainly weather-proof like you'd want for outdoor furniture. I will order more colors if it's possible to repeat my order.
Hey Nikki! Thank you for your detailed and positive review! We’re thrilled to hear that our custom covers matched your outdoor couch's unique stitching and sizing perfectly. It’s wonderful to know that our customer service team was able to provide the guidance you needed to achieve the right fit. We appreciate your feedback regarding the fabric, and we’re glad to hear it meets your weather-proofing needs. If you’re interested in ordering more colors or have any questions about reordering, please don’t hesitate to reach out. We look forward to serving you again!
Good quality fits perfect as I measured my round cushion but I ordered an inch bigger for some slack. I also like the color it's listed as vanilla crème I think but it gives off this pale pinkish hue in the light. I'm very happy with purchase, the zipper is black but it has an over lip cover to hide it so it's not a big deal.
Hey Sarah! Thank you for your wonderful review! We’re thrilled to hear that your round cushion cover fits perfectly and that you’re happy with the quality and color. The subtle hue change is a lovely touch, and we appreciate your attention to detail regarding the zipper design. If you have any further questions or need assistance with future orders, please feel free to reach out. We look forward to serving you again!
The canvas bag I ordered was to store outdoor cushions when the weather turns and to keep them clean when it rains. I was thrilled to find this product and even with my own custom size, it was received quickly and is exactly what we needed.
Hey Jody! Thank you for your fantastic review! We’re delighted to hear that your custom-sized canvas bag arrived quickly and perfectly meets your needs for storing outdoor cushions. Your satisfaction is our priority, and we appreciate your positive feedback on our service. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Unhappy that it shipped from overseas, this was not indicated on the website
Hi Christine! We are sorry for any inconvenience caused. We rely on third-party carrier services, so our control over the shipping process is limited. However, we are in constant contact with them to improve our services. Regarding your concern about shipping from overseas, we have information about this in the FAQ section of our website, and we always strive to disclose this promptly when asked. Your feedback is valuable to us, and we will consider it for a better experience in future.
Customer service was excellent. There was a problem with my product in transport but everyone acknowledged it and helped in the process to ensure it got to me.ł
Thank you Anne, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Great service, I asked for an image of the cover before they printed on the tire cover just in case my measurements were not right. They accommodated my request and delivered an awesome product!
Hey Jonathon! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fits perfectly. Excellent quality. Purchased other covers the past few years and products are superb
Hey Anthony! We are delighted to hear that you are pleased with our product fit and it's quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Marc! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After taking measurements on my Blackstone 36" Griddle I submitted my order and received it in a reasonable time period. It fit as expected, is easy to put on and remove. The extra inches Covers & All say they add made it so. I had a Blackstone cover, but I had to use it with the side tables deployed and it was just too large in that configuration. So my design was a cover with the side tables down. I added lots of grommets around the edges to accommodate easy bungee strap tie downs. Should work well for me this winter.
Hey Mark! Thank you for sharing your experience with your new cover! We're delighted to hear that it fits as expected and meets your needs for easy application and removal. Your thoughtful design choices, including the added grommets for secure tie-downs, sound excellent for winter protection. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
The covers I ordered were exactly what I wanted. They fit perfectly and look great. Very satisfied with my purchase.
Hey Connie! We are delighted to hear that you are pleased with our product fit and looks. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Amazing! There customer service was so on top of it the whole step of the way.
Hey Amanda! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Placed an order on 9/27 chose a faster shipping option and received 10/3 as shown on the website by FedEx. I went with the Cushion Rite option on my order for 13 covers. The covers don't look or feel cheap. The covers come packed well in a heavy-duty vacuum-sealed plastic bag. So when you unpack them they will be wrinkled. It will take a day or so for the wrinkles to go away. I recommended this company to friends and will order more in the future.
Hey Chad! Thank you for your positive review! We’re thrilled to hear that your order arrived promptly and that you’re pleased with the quality of the Cushion Rite covers. We appreciate your understanding regarding the packing process and the time it takes for the covers to regain their shape. Thank you for recommending us to your friends, and we look forward to serving you again in the future! If you have any questions or need assistance, please don’t hesitate to reach out.
I ordered a custom cover for my hot tub and outdoor daybed. Both fit perfectly and the fabric seems very durable. I wanted to replace the cheap covers I bought on amazon. I'm very pleased.
Hey Michelle! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was great to get all the samples, but the one I wanted was not included! Hard to complain, since they were free…
Hey James! Thank you for your review! We’re glad to hear that you found the samples helpful. We apologize for the oversight. Your feedback is valuable, and we will work on improving our sample selection process. If there's any assistance you need, please feel free to reach out! Thank you for your understanding.
Nice workmanship and quality materials--better than I would've guessed to be honest!
Hey Brian! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Answer: Hi Jody, Thank you for showing interest in our products. The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!