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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Washington
1 review
0 helpful votes
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The review process took forever
October 22, 2024

Everything was great, but the review process took forever. I would get a question and then a week later I would get a response/another question.

Date of experience: October 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chris! Thank you for your feedback! We're glad to hear that everything else was great, but we apologize for the delays in the review process. We understand how frustrating it can be when things take longer than expected, and we're always working to improve our response times. We appreciate your patience and will use this feedback to enhance our communication moving forward. If you need any assistance in the future, don’t hesitate to reach out!

New Jersey
1 review
0 helpful votes
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Measurement advice
October 22, 2024

I should have given side to side measurements with an inch or two wiggle room. Giving exact measurements left me with a struggle to place the cover over my daybed. The 4 th corner was very difficult to place. The covers straight sides don't have any give them allow placement of the 4 th corner. Luckily I was able to finally maneuver the cover over the 4 th corner.

Date of experience: October 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anita! Thank you for sharing your experience! We do typically provide a bit of leeway in the measurements to ensure a proper fit, but it's great to hear that the cover ultimately worked out for your daybed. In the future, adding an extra inch or two of wiggle room can definitely help with easier placement. We're glad you managed to get it on and that the cover fits well. If you need any further assistance or have questions for your next order, feel free to reach out!

Arizona
1 review
0 helpful votes
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Great product!
October 22, 2024

Covers just arrived, exactly when the company told me to expect to receive them, they were packaged very well and the quality of the product seems very high and should withstand the outdoor weather elements.

Date of experience: October 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Great quality, service, and price
October 22, 2024

I love the selection, ease of use, and value! Covers & All is the ONLY place I'll go for my cover needs!

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kevin! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great Experience
October 22, 2024

I received my items ordered before the anticipated receipt date.

Date of experience: October 11, 2024
California
1 review
0 helpful votes
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Great product
October 22, 2024

Easy to navigate easy to order excellent products I'll definitely order more in the future

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Wendell! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Custom made cover for my fire table.
October 22, 2024

Very good quality and it fits exactly the dimensions I gave.
I am very satisfied and will use again.

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Manuela! We are delighted to hear that you are pleased with our product and workmanship. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.

California
1 review
0 helpful votes
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Second order came out great as well!
October 22, 2024

We have ordered a patio dining set cover; then months later ordered a cover for our patio sectional as well. Both orders fit perfectly. Very happy!

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Catherine! Thank you for your continued support. We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Great service and fast delivery
October 22, 2024

The process for ordering a custom sized cover was super easy. Great quality and fast arrival

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Great Customer Service
October 22, 2024

Great products. I have purchased several covers for BBQ and fire pits. Very well made, quality.

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ronald! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Thank you
October 22, 2024

I received the AC cover on the date promised. Good quality and good fit. Easy to use.
Thank you

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Marilyn! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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No more wet salt!
October 22, 2024

Great company to order from and great updates on order and shipping status

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kansas
1 review
0 helpful votes
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Shopping online was a breeze. Measuring and designing my covers based on the patterns and pictures made this otherwise daunting task, painless!

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brett! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Great cover for table
October 22, 2024
Updated review

Helpful and fast and high quality the cover will last a long time.

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bobbi! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Helpful and fast
October 7, 2024
Previous review

Helpful and fast

Date of experience: September 27, 2024
Arizona
1 review
0 helpful votes
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Great company!
October 22, 2024

Perfect fit, fast service and a great price! Cover is great!

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jean! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Works good
October 22, 2024

Good quality cover. Timely delivery. Only issue is, as a hot tub cover there could be more thought put into it to makes things easier to uncover-cover everyday. If there were 2 side zippers, you could easily just unzip both sides and lift the hot tub cover without taking the entire assembly off every time you want to use your spa.

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amir! Thank you for sharing your thoughts! We're glad to hear you're satisfied with the quality and delivery of the cover. Your suggestion about adding zippers for easier access is valuable feedback—we'll certainly pass it along for consideration in future designs. If you need any adjustments or further assistance, feel free to reach out. We appreciate your input and are always here to help!

Louisiana
1 review
0 helpful votes
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Great Service
October 22, 2024

I followed the direction to measure & the shipped them perfectly

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Leonard! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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Pool Cover
October 22, 2024

Great experience and good shipping... There seem to be no issue at present time. Thanks

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Calvin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Fitzgerald Patio Cover
October 22, 2024

It was excellent! It all worked out perfectly! I would use Covers and All again. I would also recommend them to others in need of covering outdoor furniture.

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kendra! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Arkansas
1 review
0 helpful votes
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Easy, Quick! But have not opened yet!
October 22, 2024

I will have to take another survey after I actually open the product to check. It's quality and fit. Sorry that we have not had time to unpack the cover yet.

Date of experience: October 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeremy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!