Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love these covers. We keep them on all of our small generators and pipe fusing equipment. It keeps everything looking new longer! The only complaint i have is the covers ended up being a little bigger than i ordered. I know it says they will be larger but they ended up a lot larger than i expected. Other than that everything is top quality!
Great product and orders are quick. I have ordered from this company before. The products last and are well made.
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I wanted cushions for my self-built sailboat. Some of the cushion covers were straight forward, but two were irregular in shape, meaning there were no right-angles. This posed a problem because there was no way to describe the shape through the existing models shown on the website, However, after a couple of false starts via email, the design professionals at Covers & All were willing and able to take the drawings I submitted. In short order they sent me computer generated images for me to confirm all was correct. After requesting a different placement of the zippers, I gave the go ahead. Within 10 days I received all the covers that fit perfectly on the foam inserts I had made. I am very impressed and pleased with how I was supported in such a professional but individualized manner. Thanks to all who played a role!
Hey Michael! Thank you for sharing your experience with us regarding your custom cushion covers for your sailboat. We’re delighted to hear that our design team was able to assist you in creating the perfect fit, especially with the unique shapes you required. Your satisfaction is our priority, and it’s wonderful to know that you appreciated the individualized support throughout the process. We’re glad to hear that the covers fit perfectly on your foam inserts. If you need any further assistance or have more projects in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ordered 2 privacy screens and will now be ordering some outdoor furniture covers!
Hey Daniel! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Some missed communication in the beginning then fixed itself at the end
Product came out nice. I have placed another but have not received it yet. I will follow up today.
Hey Robert! Thank you for your feedback on the cover! We're glad to hear that you're pleased with the product. We appreciate your patience regarding your second order. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!
So far seems to be good quality that will hold up. It fits pretty well given the measurements. Did a good job.
Hey Taylor! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have no experience with this item yet. It's a weatherproof cover, so I'll give it a year of sun, rain, snow, hail, lots of wind, then you'll know what I think of it
Hey Michael! Thank you for sharing your thoughts with us. We completely understand your approach to evaluating products over time, especially when it comes to a weatherproof cover that needs to endure various conditions. It’s important to us that the product performs well in the long term, and we look forward to hearing your feedback once you’ve had the chance to fully assess it. If you have any questions or concerns in the meantime, don’t hesitate to reach out. We appreciate your honesty and look forward to your thoughts down the road!
The order process was easy and the professionalism and efficiency is second to none.
Hey Harold! We're pleased to know that you had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great quality and fit. Easy website to navigate. I would recommend to anyone!
Hey Stephanie! We are delighted to hear that you are pleased with our product, service and ordering experience. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website directions were very easy to understand and to navigate. After measurements, I submitted my order and it arrived on time. The covers were very high-quality, fit easily over my existing cushions and pillows, and look great. This is one of the best and easiest investments I have made in my home. I am very happy with my experience and products and would highly recommend.
Hey Justin! Thank you for such a glowing review! We’re thrilled to hear that your first experience with us was so positive and that you are now a lifetime customer. It’s wonderful to know that the website was easy to navigate, and your order arrived on time with high-quality covers that fit perfectly over your cushions and pillows. Your satisfaction means everything to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!
I received no email on tracking of cover. Some weird reason I had to sign for a shade cover for FedEx which also delayed the delivery. So I will not use this company a second time.
Hi David! Thank you for the feedback. We are sorry for any inconvenience caused. We sent tracking updates to the registered email address, and we apologize if you didn't receive them. The estimated delivery date was 10/10/24, but we attempted early delivery on 08/10/24. However, the business was closed, so we made another attempt the next day, and the delivery was successful. Your feedback is valuable to us, and we're here to help with any other questions or concerns. Thank you!
My covers are supposed to be water repellent and the seat cushions were totally saturated after a rain. The back cushions however, repelled the rain. Supposedly the same fabric. I will be filing a complaint.
Hey Leslie! Thank you for bringing this issue to our attention. We’re sorry to hear that your seat cushions did not repel water as expected, while the back cushions performed as they should. We take quality concerns seriously, and we’ll be happy to investigate this matter further. Please go ahead and raise a ticket through your account so our team can assist you in resolving the issue. We’ll work with you to ensure everything is addressed to your satisfaction.
Great product with my personal touch. Fast manufacturing and quick delivery.
Hey Warren! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Awesome good.
Djfjjskskskfjfjkdkskskdndnfnfkdkskdkdkd
Hey Aaron! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Higher quality than expected for the priceā¦and my custom order was delivered much faster than anticipated
Hey Peter! We are delighted to hear that you are pleased with our product service and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Robin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Order process was easy, the cover fit perfect and is made of sturdy material.
Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was nervous about placing an order as the items were priced low, but they fit perfectly and looked just as nice as I hoped. I will be ordering additional items soon.
Hey Thea! Thank you for sharing your experience! We're thrilled to hear that your items not only fit perfectly but also met your expectations in quality and appearance. It’s completely understandable to have concerns about pricing, but we’re glad we could deliver on our promise. We look forward to assisting you with your future orders! If you have any questions or need help, feel free to reach out.
I ordered covers for my patio furniture. The fit was perfect. Product arrived quickly and was just what I needed.
Hey Sharon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Answer: Hi Jody, Thank you for showing interest in our products.ā The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hey Derrick! Thank you for your fantastic review! We’re thrilled to hear that you love the covers and that they’re helping keep your generators and pipe fusing equipment looking new. It’s great to know that our products are making a positive impact on your equipment's longevity. We appreciate your feedback regarding the size of the covers. We understand that the fit can sometimes vary more than expected, and your comments will help us improve our sizing information for future customers. If you need any assistance or have further questions, please don’t hesitate to reach out. We’re here to help!