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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,045
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Colorado
1 review
0 helpful votes
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Porch
October 27, 2024

Good quality. Worked perfectly! I need to order another one.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alan! We are delighted to hear that you are pleased with our product quality and experience with it. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
1 review
0 helpful votes
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Perfect fit
October 27, 2024

These fit my stools perfectly and the material is excellent quality. I am impressed! Great value considering the cost of non-customized one are.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michelle! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Great service & absolutely perfect
October 27, 2024

Very easy to use website to order a specific type/size of cushion. Price was reasonable.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Barbara! We are delighted to hear that you are pleased with your product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Poolside
October 27, 2024
Updated review

We ordered a fire table cover and the quality is great. We needed a pool heater cover and so we knew exactly where to order from. You can get the size and shape you want and the service is super. This is the only place we will shop for covers to keep everything in nice condition. Good quality, good service and good company. You get what you pay for, for sure.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! Thank you so much for your kind words! We’re thrilled to hear that you were pleased with the quality of your fire table cover, and we appreciate your continued trust in us for your pool heater cover. It's fantastic to know that our custom sizing and service have made us your go-to choice for covers. We’re committed to providing quality products and excellent service, and we're glad that it reflects in your experience. If you ever need further assistance, don’t hesitate to reach out!


This is just what I needed at the Russ Resort!
June 21, 2024
Previous review

Everything was easy to order. I think it is a great product and is doing just what I wanted it to do. It is of good quality and the lettering made it a real hit.

Date of experience: June 11, 2024
Colorado
1 review
0 helpful votes
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Snowblower Cover
October 26, 2024

I like all the custom options, materials, and colors also! Thanks for making such great covers.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brent! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Georgia
1 review
0 helpful votes
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This was super easy to order and very well priced! It fits perfectly!

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Malinda! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Great product!
October 26, 2024
Updated review

Covers fit great, and arrived quickly. We bought one for the fire pit, gas grill and two outdoor fountains.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jane! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Easy to figure exact size for a custom order
October 11, 2024
Previous review

Easy to figure exact size for a custom order.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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In the past the experience was good, not this time.
October 26, 2024
Updated review

Too much variation on measurements and the result was the length was too much, see photo.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Zan! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.


Fairly easy to use instructions
October 10, 2024
Previous review

Fairly easy to use instructions.

Date of experience: September 30, 2024
Florida
1 review
0 helpful votes
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Not worth the money
October 26, 2024

The clear plastic blind came promptly. It came with no installation instructions at all. The plastic is fine but when it's down it doesn't attach to anything so it just blows around. The crank is ok but seems fragile. Definitely not worth the money spent. It will not work for my screen porch as I hoped.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Patricia! Thank you for your honest feedback. We’re sorry to hear that the clear plastic blind did not meet your expectations and that it lacks the necessary installation instructions. We understand how disappointing it can be when a product doesn’t work as intended, especially for your screen porch. We’d be happy to assist in finding a solution, whether it’s providing installation guidance or exploring alternatives to better suit your needs. Please feel free to reach out so we can help make this right for you.

Florida
1 review
0 helpful votes
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Great product at good price.
October 26, 2024

Has been good so far have to give update after 6 months of using cover

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Harold! Thank you for your kind words! We’re glad to hear that you're pleased with the product and the price so far. We look forward to hearing how the cover holds up after six months of use. If you have any questions or need assistance in the meantime, feel free to reach out. We're always here to help!

Arizona
1 review
0 helpful votes
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Wonderful service
October 26, 2024

It was great. Not as heavy material or chain as we thought but can still use it!

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Kym! Thank you for the feedback. We’re glad to hear you’re enjoying the product. Your feedback regarding the material is important to us, and we’ll definitely consider it to enhance the experience in the future. If you have any further thoughts or need assistance, please don’t hesitate to reach out.

Missouri
1 review
0 helpful votes
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Delay in process
October 26, 2024

Like the product and end result, why I bought a second one for a friend. But both time the process has delays when you guys are wanting to confirm the details, measurements, designs. There needs to be some type of remind email that goes to customers. The list order, which is the exact same as the first order...which I said in the order. Was delayed for a month, as you were waiting on me and I didn't realize it. I had to go back in and check on why I had not seen the order yet...to see that. Needs to improve.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Ryan, we apologize for the inconvenience you’ve experienced. We strive to provide efficient service to all our customers, and it’s unfortunate that you faced an issue. Regarding your concern, our system automatically follows up, and this was done for your order as well. However, we recognize that there is always room for improvement. Your feedback is valuable to us, and we will certainly take it into account to enhance the customer experience.

Alabama
1 review
0 helpful votes
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Take care of your stuff! Cover it!
October 26, 2024

I love these covers. We keep them on all of our small generators and pipe fusing equipment. It keeps everything looking new longer! The only complaint i have is the covers ended up being a little bigger than i ordered. I know it says they will be larger but they ended up a lot larger than i expected. Other than that everything is top quality!

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Derrick! Thank you for your fantastic review! We’re thrilled to hear that you love the covers and that they’re helping keep your generators and pipe fusing equipment looking new. It’s great to know that our products are making a positive impact on your equipment's longevity. We appreciate your feedback regarding the size of the covers. We understand that the fit can sometimes vary more than expected, and your comments will help us improve our sizing information for future customers. If you need any assistance or have further questions, please don’t hesitate to reach out. We’re here to help!

Texas
1 review
0 helpful votes
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Order came fast.
October 26, 2024

Great product and orders are quick. I have ordered from this company before. The products last and are well made.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Unusual Request
October 26, 2024

I wanted cushions for my self-built sailboat. Some of the cushion covers were straight forward, but two were irregular in shape, meaning there were no right-angles. This posed a problem because there was no way to describe the shape through the existing models shown on the website, However, after a couple of false starts via email, the design professionals at Covers & All were willing and able to take the drawings I submitted. In short order they sent me computer generated images for me to confirm all was correct. After requesting a different placement of the zippers, I gave the go ahead. Within 10 days I received all the covers that fit perfectly on the foam inserts I had made. I am very impressed and pleased with how I was supported in such a professional but individualized manner. Thanks to all who played a role!

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! Thank you for sharing your experience with us regarding your custom cushion covers for your sailboat. We’re delighted to hear that our design team was able to assist you in creating the perfect fit, especially with the unique shapes you required. Your satisfaction is our priority, and it’s wonderful to know that you appreciated the individualized support throughout the process. We’re glad to hear that the covers fit perfectly on your foam inserts. If you need any further assistance or have more projects in the future, please don’t hesitate to reach out. We look forward to serving you again!

Alabama
1 review
0 helpful votes
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Ordered 2 privacy screens and will now be ordering some outdoor furniture covers!

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Daniel! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Connecticut
1 review
0 helpful votes
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Pool cover
October 26, 2024

Some missed communication in the beginning then fixed itself at the end

Date of experience: October 16, 2024
California
1 review
0 helpful votes
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Tinahana cover
October 26, 2024

Product came out nice. I have placed another but have not received it yet. I will follow up today.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! Thank you for your feedback on the cover! We're glad to hear that you're pleased with the product. We appreciate your patience regarding your second order. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!

Idaho
1 review
0 helpful votes
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Custom cover
October 26, 2024

So far seems to be good quality that will hold up. It fits pretty well given the measurements. Did a good job.

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Taylor! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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I have no experience with this item yet. It's a weatherproof cover, so I'll give it a year of sun, rain, snow, hail, lots of wind, then you'll know what I think of it

Date of experience: October 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! Thank you for sharing your thoughts with us. We completely understand your approach to evaluating products over time, especially when it comes to a weatherproof cover that needs to endure various conditions. It’s important to us that the product performs well in the long term, and we look forward to hearing your feedback once you’ve had the chance to fully assess it. If you have any questions or concerns in the meantime, don’t hesitate to reach out. We appreciate your honesty and look forward to your thoughts down the road!