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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Great experience
October 28, 2024

Site wast easy to navigate and person who answered my questions did it well

Date of experience: October 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Marsha! We are delighted to hear that you are pleased with our Ordering process and customer service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Easy to order a custom cover. Quality exceptional. Delivery efficient.

Date of experience: October 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mary! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Great fit great price thank you.
October 28, 2024

Well done. Everything was good with material and the fit. I will definitely order again.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! We are delighted to hear that you are pleased with our product material and fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.

California
1 review
0 helpful votes
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Well made, good quality, fair price.
October 28, 2024

Good website and easy ordering. Size adjusted automatically with exact measurements.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Whitney! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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I have bought several things for this company and have always been very happy

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joy! We are delighted to hear that you are pleased with our product quality and fitting. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Nice cover perfect fit, heavy duty
October 28, 2024

Nice cover perfect fit, heavy duty. Had it made to cover my 3d printer.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jason! Thank you for your wonderful feedback! We're thrilled to hear that your cover fits perfectly and meets your expectations in terms of quality. It's great to know it’s serving its purpose for your 3D printer! If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Illinois
1 review
0 helpful votes
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Outdoor Furniture Covers
October 28, 2024

So far, so good, but I am currently working with customer service as I am not in love with the color that I chose, so I need to see what they can do for me.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jill! Thank you for your feedback regarding your outdoor furniture covers! We're glad to hear that you're satisfied so far. Our customer service team is here to help you with your color concerns, and we appreciate your patience as we work to find a solution that meets your expectations. If there's anything else you need or if you have further questions, please don’t hesitate to reach out. We're here to assist you!

South Carolina
1 review
0 helpful votes
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Value for money
October 28, 2024

Was a bit skeptical after placing the order, delivery was on time!

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ernest! Thank you for your feedback! We’re pleased to hear that your order was delivered on time and that you found value for your money. Your satisfaction is important to us, and we appreciate your trust in our services. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!

Texas
1 review
0 helpful votes
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Too easy to order, and great pricing
October 28, 2024

Simple and worth every penny, will be buying covers for my furniture next

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Allan! We're pleased to know that you found our product value for money and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Connecticut
1 review
0 helpful votes
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Custom fit
October 28, 2024

Good find. I needed custom cover for a deck fire pit. Could not find anywhere else

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello! Thank you for your feedback! We're glad you found us for your custom cover for your deck fire pit. It's always our goal to provide options that meet our customers specific needs, and we're happy to have been able to help you. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

Ohio
1 review
0 helpful votes
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Product fit as requested
October 28, 2024

Good experience, easy ordering process, item priced fair - thank you

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Fred! We are delighted to hear that you are pleased with our ordering process and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Love my covers
October 27, 2024

This company took the time to make sure my custom order was exactly as I had specified it. The quality and fit are perfect. I highly recommend this company

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Barbara! Thank you so much for your wonderful feedback! We're thrilled to hear that our team took the time to ensure your custom order met your specifications and that you're pleased with the quality and fit. Your recommendation means a lot to us! If you need assistance with future orders or have any questions, please don't hesitate to reach out. We're here to help!

California
1 review
0 helpful votes
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Morine seat covers
October 27, 2024

The company is very thorough. Made sure that it would be the right size shipping turnaround time is fine. I did not use them yet but will next year.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! Thank you for sharing your experience with us regarding your marine seat covers! We’re glad to hear that our team ensured the right size and that the shipping turnaround time met your expectations. Whenever you decide to use the covers next year, we’d love to hear how they perform! If you have any questions or need assistance in the meantime, please don't hesitate to reach out.

Nevada
1 review
0 helpful votes
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Bought 3 covers and they were to small after given them the correct size from the manufacturer website. Save your money and go somewhere else.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Benny, we apologize for the inconvenience you’ve experienced. After reviewing your order details, we confirm that the product was manufactured according to the specified dimensions and details. We understand that you're already in touch with our team, and they have explained the situation. If you have any further concerns, please don't hesitate to reach out to us.

California
1 review
0 helpful votes
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Disappointed in the amount of time and effort that was put into confirming the exact measurements.only for it to be massively bigger than expected.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Anna!We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Illinois
1 review
0 helpful votes
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Weights
October 27, 2024

I received my order in a timely manner and it's of high quality. Once I filled the badges with sand I was confident that I made the correct choice.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eric! Thank you for sharing your experience with us! We're glad to hear that you received your order on time and that you're satisfied with the quality. It's great to know that filling the badges with sand has given you confidence in your choice. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support!

Italy
1 review
0 helpful votes
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Product was great, but with promotional emails, the important emails get missed. I just need to know about my order, not deals. I found covers&all because they can make what I need, not because they have sales or deals.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Samson, thank you for your feedback. We are glad to know that you are satisfied with the product you received. However, we are sorry to note your disappointment in regard to the marketing emails. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

Ohio
1 review
0 helpful votes
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Attention to detail
October 27, 2024

Covers & All designed and manufactured a custom fountain cover for me. Initially, I supplied dimensions on a generic sketch provided by Covers & All. I also supplied a photo of my fountain.
Covers & All asked for clarification on one dimension and then submitted a dimensioned drawing for approval. I made one dimension change. Covers & All modified the drawing which I approved.
After that the drawing was sent to manufacturing.
I received the the cover in the time frame promised. The quality was good. The cover fit as designed.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Timothy! Thank you for your feedback! We’re pleased to hear that you found the ordering process easy for your custom fountain cover. We appreciate your trust in us and are confident that it will fit perfectly. If you have any questions or need assistance once your order arrives, please feel free to reach out. We're here to help!

Utah
5 reviews
0 helpful votes
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Great company
October 27, 2024

Product was as described and price was fair. Great that it was waterproof.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey username! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Great product
October 27, 2024

The whole process was great. Because I chose a custom made covers the interaction with the design team was frequent and thorough. I'd recommend to send a photo of the item because there were measurements the design team needed that I didn't think of.

Date of experience: October 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Simcha! Thank you for your thoughtful feedback! We’re delighted to hear that you had a great experience throughout the process and that the interaction with our design team was thorough. Your suggestion to send a photo of the item is excellent, and we appreciate your input. It can certainly help ensure that we capture all the necessary details for custom orders. If you need assistance with future orders or have any other questions, please feel free to reach out. We’re here to help!