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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,053
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Haven't installed yet
November 14, 2024

Great website functionality, easy to order, easy to customize. Shipping was fast, order was accurate.

Date of experience: November 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Covers & All exceeded my expectations!
November 14, 2024

The attention to detail throughout the process was incredible. Consistent communication assured that the oversized L-shaped cover I needed would fit as needed. In addition to the perfect fit, I was very pleased with the quality. Covers & All has my future business without a doubt.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jodi! Thank you for your feedback! We're thrilled to hear that you found the ordering process super easy. If you forgot to use the WINTER code for your discount, please reach out to our customer support team. If possible depending on your order processing stage they may be able to assist you with applying the discount to your order. If you have any other questions or need further assistance, feel free to let us know. We’re here to help!

Texas
1 review
0 helpful votes
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Outdoor bar cover
November 14, 2024

Ease of use of ordering. Great quality
Received on time. Matches my grill cover perfect

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Great Experience
November 14, 2024

Easy instructions when ordering. Quick delivery of well-made product.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We're pleased to know that you found our measuring guide helpful and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Indiana
2 reviews
0 helpful votes
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Excellent cover
November 14, 2024

We have a large outdoor kitchen, with an angled counter top. The cover fits great and is very well made! I would order again.!

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! Thank you for sharing your experience with us! We're delighted to hear that the cover fits your outdoor kitchen so well and meets your quality expectations. Knowing you’d order from us again means a lot, and we look forward to assisting you with future projects. If there’s anything more we can do for you, please feel free to reach out!

Ohio
1 review
0 helpful votes
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Great Product!
November 14, 2024
Updated review

Website is user friendly and ordering was simple! Quick and easy!

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Betty! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


Great Product!
November 14, 2024
Previous review

Website is user friendly and ordering was simple! Quick and easy!

Date of experience: November 4, 2024
South Dakota
1 review
0 helpful votes
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Best cushions!
November 14, 2024
Updated review

The fabric color and durability is exactly what I was looking for.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ann! We are delighted to hear that you are pleased with our product ad pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Great product choices and easy ordering process
September 18, 2024
Previous review

Great product choices and easy ordering process.

Date of experience: September 8, 2024
Arizona
1 review
0 helpful votes
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Easy Peasy, the second time I have ordered custom covers. The communication with the design team is thorough, they will ask if there is any discrepancy in measurements.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mary! Thank you for your continued support. We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Easy ordering. Good products
November 13, 2024

Great shopping website. Well designed and easy to use covers. I have ordered several times over the years

Date of experience: November 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Arizona
1 review
0 helpful votes
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Satisfied and will order again
November 13, 2024

Love the custom covers! Especially the extra heavy duty version!

Date of experience: November 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chris! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Ease
November 13, 2024

Website easy to use. Quick, easy instructions on how to measure, discount on order.

Date of experience: November 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Richard! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Pennsylvania
1 review
0 helpful votes
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Easy Order
November 13, 2024

Ordering was easy. Hoping our previous orders ships early this week

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dorie! Thank you for your message! We’re glad to hear that you found the ordering process easy. We understand how eager you are to receive your previous order and are doing our best to ensure it ships as soon as possible. If you have any further questions or need assistance, please feel free to reach out. We appreciate your patience and look forward to serving you again soon!

New Mexico
1 review
0 helpful votes
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Happy with order!
November 13, 2024

Easy to order and a lot of choices. More color/pattern options would be welcome!

Date of experience: November 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! Thank you for your feedback! We’re glad to hear that you found the ordering process easy and enjoyed the variety of choices available. We appreciate your suggestion for more color and pattern options, as we’re always looking for ways to enhance our offerings. If you have any other ideas or need assistance, please feel free to reach out. We value your input and look forward to serving you again!

Washington
1 review
0 helpful votes
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Easy ordering
November 12, 2024

The website is very user friendly. There is realy no way to get it wrong.

Date of experience: November 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michelle! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Canada
1 review
0 helpful votes
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Prompt service
November 12, 2024

Prompt service. They returned my emails and made sure that I was concerns were addressed

Date of experience: November 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Wes, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Michigan
1 review
0 helpful votes
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High quality product
November 12, 2024

This is my second time ordering from covers and all. You have a durable product.

Date of experience: November 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! Thank you for choosing us again! We’re thrilled to hear that you’ve found our products durable and that you came back for a second order. Your satisfaction and trust mean a lot to us, and we’re grateful for your continued support. If there’s anything more we can assist you with, please feel free to reach out. We look forward to serving you again!

Maryland
1 review
0 helpful votes
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Company was very thorough, but…
November 12, 2024

The company is very thorough, but this does not show through on their website, which causes you to doubt their legitimacy. However, it's a legitimate and reputable company. I received calls from the U.K. To communicate with me, when I was uncertain of the process and delayed in responding.

Date of experience: December 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Greta! Thank you for letting us know about your experience with our website. We apologize for the lag and loading time you encountered. We strive to provide a smooth browsing experience, and your feedback is invaluable in helping us improve. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your patience and look forward to serving you better in the future!

District of Columbia
1 review
0 helpful votes
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From start to finish, it was a totally profession process in order to assure a perfectly fitting and stylish cover with convenient drawstrings.

Date of experience: December 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gordon! We are delighted to hear that you are pleased with ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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High quality
November 12, 2024

Customer service was good, although it could be better. Doesnt change the fact that it's a good purchase.

Date of experience: November 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tiffany! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

North Carolina
1 review
0 helpful votes
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Very pleased
November 12, 2024

Nice quality and fits perfectly. Very happy with the ordering process

Date of experience: November 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Janice! We are delighted to hear that you are pleased with our ordering process and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!