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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Georgia
1 review
0 helpful votes
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Website was easy to navigate and quick
November 15, 2024

Grabbed a measuring tape and was able to get measurements, and place order in about 5 minutes.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Justin! We are delighted to hear that you are pleased with our website and measuring good. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
2 reviews
4 helpful votes
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Custom products for great price
November 15, 2024

After checking out what was generally available it was amazing that I could get a custom cover for about the same price and with speedy delivery. Follow the directions for a great experience.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! Thank you for your wonderful review! We're thrilled to hear that you found our custom covers to be an amazing value and that you appreciated the speedy delivery. We always strive to provide our customers with high-quality products tailored to their needs, and it’s great to know you had a great experience by following our directions. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again.

Oregon
1 review
0 helpful votes
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Serving Cart Cover
November 15, 2024

I was able to get a serving cart cover that I couldn't find anywhere else.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Marsha! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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X
November 15, 2024

I'm still in the process of receiving more product. So far, good purchasing process, etc.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carole! Thank you for sharing your thoughts on your recent purchasing experience with us! We’re glad to hear that you found the process to be smooth and satisfactory so far. As you await the arrival of your products, please feel free to reach out if you have any questions or need assistance. We’re here to help!

New York
1 review
0 helpful votes
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Great quality and low priced.
November 15, 2024

Hit the nail on the head.
Much higher quality than I expected to receive

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oregon
1 review
0 helpful votes
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Custom picnic table covers
November 15, 2024

I have ordered custom picnic table covered for a square picnic table I have. Both times I have been very impressed with the quality of the items and the customer service. I would highly recommend!

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christy! Thank you for your wonderful feedback regarding your recent orders for custom picnic table covers! We are thrilled to hear that you were impressed with both the quality of our products and our customer service. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.

Texas
1 review
0 helpful votes
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Great product!
November 15, 2024

Covers arrived fast and as described. Great quality and the color accurate to website.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Heavy duty patio firm covers
November 15, 2024

Just recd the covers. They are super high quality & heavy duty. Hopefully they hold up, will know in a season or 2

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Satisfied
November 15, 2024

No issues. The cover seems pretty durable. Seems waterproof as well.

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Perfect cover
November 15, 2024

We just had a pool and fire pit constructed. Measured fire pit and put it into the website. A week later it arrived and was a perfect fit!

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Custom Shaped Cushion Covers
November 15, 2024

I sent a drawing with dimensions they retried a drawing to me to approve, and they are perfect. Actually, they are better made than the original cushions they replaced. This is the second time I have ordered from Covers & All, and I will continue to use them. They do an awesome job.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michelle! Thank you for taking the time to share your experience with our custom-shaped cushion covers! We’re thrilled to hear that the final product exceeded your expectations and that you found them to be even better than the originals. We appreciate your continued trust in Covers & All for your cushion needs. If you have any further requests or questions, please don’t hesitate to reach out. We’re here to help!

Massachusetts
1 review
0 helpful votes
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Cover is fine, but WAY too many emails
November 15, 2024

Right after my purchase, they sent me_seven_ emails, including various confirmations, offers, discounts, etc. Then they continued to send more offers. I have 12 emails from them, not counting the "your order has mixed to production" and "your order has shipped". Folks, that's just too many emails for a single small transaction.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Lex, Thank you for your feedback! We’re glad to hear you’re happy with the product. However, we apologize for any inconvenience caused by our marketing emails. Each email includes an "unsubscribe now" option at the bottom, allowing customers to opt out. Based on your feedback, we’ve also forwarded your request to the relevant team to ensure you’re removed from our list. If you have any other concerns, please don’t hesitate to reach out.

Massachusetts
3 reviews
0 helpful votes
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You didn't do what I asked you to do.
November 15, 2024
Updated review

Awesome site to order stuff. I will wait till the product arrives and see if it comes as ordered before I make my final comments. Thanks.

The product came and even though I asked twice that you not make it with any leeway you made it the wy you wanted to and not the way I asked you to make it. Very disappointed in the final result.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Frank, we apologize for any inconvenience you’ve experienced. We strive to deliver products that meet our customers' requirements, so it’s unfortunate to hear that you’ve encountered an issue. Rest assured, our team will reach out to you shortly to investigate and address your concerns.


Awesome site to order stuff
October 22, 2024
Previous review

Awesome site to order stuff. I will wait till the product arrives and see if it comes as ordered before I make my final comments. Thanks.

Date of experience: October 9, 2024
California
1 review
0 helpful votes
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Perfect every time
November 14, 2024
Updated review

Excellent process! Will order covers for the entire backyard

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


GREAT SITE WELL DEVELOPED AND EASY TO NAVIGATE
April 19, 2024
Previous review

GREAT SITE WELL DEVELOPED AND EASY TO NAVIGATE

Date of experience: April 8, 2024
Colorado
1 review
0 helpful votes
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Perfect fit!
November 14, 2024

I ordered two covers, one for my Adirondack chairs and one for my fire pit. I measured both and they shipped fast and fit perfect! Thank you for a great quality product and an easy to use website. I will definitely order all my covers here in the future.

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amy! Thank you for taking the time to share your experience! We’re thrilled to hear that both covers for your Adirondack chairs and fire pit fit perfectly and that you found our website easy to use. Your satisfaction is our top priority, and it’s wonderful to know that our products met your expectations. We look forward to serving you again for all your future cover needs! If you ever have any questions or need assistance, please don’t hesitate to reach out.

Virginia
1 review
0 helpful votes
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Great Communication, Nice Product
November 14, 2024

I ordered 3 covers and all were created at the proper size. The material is nice and heavy and I like the "handles" stitched in on the sides. I will be ordering more for the other seats on my boat!

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carolyn! Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re satisfied with the covers and that they were created to the proper size. It's great to know you appreciate the quality of the material and the added convenience of the handles. We look forward to serving you again when you order more covers for the other seats on your boat. If you have any questions or need assistance in the future, please don’t hesitate to reach out.

Florida
1 review
0 helpful votes
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Haven't installed yet
November 14, 2024

Great website functionality, easy to order, easy to customize. Shipping was fast, order was accurate.

Date of experience: November 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Covers & All exceeded my expectations!
November 14, 2024

The attention to detail throughout the process was incredible. Consistent communication assured that the oversized L-shaped cover I needed would fit as needed. In addition to the perfect fit, I was very pleased with the quality. Covers & All has my future business without a doubt.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jodi! Thank you for your feedback! We're thrilled to hear that you found the ordering process super easy. If you forgot to use the WINTER code for your discount, please reach out to our customer support team. If possible depending on your order processing stage they may be able to assist you with applying the discount to your order. If you have any other questions or need further assistance, feel free to let us know. We’re here to help!

Texas
1 review
0 helpful votes
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Outdoor bar cover
November 14, 2024

Ease of use of ordering. Great quality
Received on time. Matches my grill cover perfect

Date of experience: November 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Great Experience
November 14, 2024

Easy instructions when ordering. Quick delivery of well-made product.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We're pleased to know that you found our measuring guide helpful and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!