Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I asked not to add velcro. Then I was charged extra $8 I thought for new measurements. At the end my curtain came with velcro((
Hey Evgeniia! Thank you for bringing this to our attention. We’re very sorry to hear about the misunderstanding regarding the Velcro on your vinyl curtain, especially after you specified not to include it. To raise this issue please reach out to our customer service team, and we’ll be happy to resolve this issue promptly. We truly appreciate your patience and understanding, and we’re committed to ensuring your complete satisfaction with your order.
I am a repeat buyer, every item has been custom fit and made with really good materials. I have no complaints.
Hey Danelle! We are delighted to hear that you are pleased with our product fit and material. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cover for my couch I ordered is great. It is very durable and easy to put on and take off. I did not expect it to be as heavy duty as it is.
Hey Diana! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great site! Honest. Very well made,Extremely happy with this product!
Hey Sarie! We are delighted to hear that you are pleased with our product and user friendly website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order; pick your color; quality material. Best covers I have ever ordered.
Hey James! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
There was not any clarity that I had to review the order before it would be
Process. On you web site or on the order you need to put in clear print
You will be sent a proforma order for your review and approval for sizes
Placement of any items on the covers (zippers, logo etc) You will need to
Approve prior to your order being sent to shop for production.
Hey Mark! Thank you for taking the time to provide your feedback on the ordering process. We’re sorry to hear that the approval step for custom orders wasn’t as clear as it should have been. Your suggestion to add clear instructions about the proforma review and approval process is very helpful, and we will share this with our team to improve the online experience. If there’s anything we can assist you with regarding your current order, please feel free to reach out. We’re here to ensure everything meets your expectations!
Cover is larger than needed. I should've gone shorter for the overall height. I know an additional 2" were added to the lengths to allow for ease of use, but it seemed like it was much more than that. Still works and quality seems great.
Hey Molly! Thank you for sharing your experience with us! We’re glad to hear that, despite the cover being a bit larger than expected, it still works well for your outdoor sectional and that you’re happy with the quality. We appreciate your input about the sizing and will take that into account for future designs. If you ever need further assistance or have additional feedback, feel free to reach out. We’re here to help!
Was able to find a company that made custom made coverings for my window Air conditioning units. The quality of the work was very good and the turn around time from orated rot receipt of the product was excellent. Since they are new I can not attest to whether the product holds up over time. I am very hopeful they will.
Hey Donald! Thank you for sharing your experience! We’re delighted to hear that you were able to find the perfect custom covers for your window air conditioning units, and that the quality and turnaround time met your expectations. We understand that long-term durability is important, and we’re confident that our products will continue to perform well for you. If you ever need any assistance or have more feedback in the future, don’t hesitate to reach out. We’re here to help!
These are nice heavy duty covers! Little big but rather big than small! Haven't tried to wipe off yet
Hey Anna! Thank you for sharing your thoughts! We’re thrilled to hear that you’re happy with the heavy-duty covers. We understand that a slightly larger fit can be more convenient than one that’s too small. We hope you find them just as effective when it comes time to wipe them off! If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Kind of hard to understand the measurements not sure if you add an inch or I should have.
The fit of the cover for our extra large putt door coffee table is excellent. I am very happy with the product.
Excellent workmanship. Covers and all worked well to make sure the cover was exactly as needed.
Appreciate the good work.
Hey Susan! Thank you for your kind words! We’re so glad to hear that the wheelchair lift cover was exactly what you needed and that our team ensured it met your specifications. Your appreciation for the quality of our workmanship means a lot to us. If you need any further assistance or have additional requests, feel free to reach out. We’re always here to help!
This is my second order. Easy to navigate the order process. Excellent fit and great quality. Will definitely you them again.
Hey Gerald! We are delighted to hear that you are pleased with our product fit and quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to custom order, but not gonna have a positive review until I see that it helps prevent the tv from going bad
Hey Allen! Thank you for sharing your thoughts with us! We’re glad to hear that the custom ordering process was easy for you. We completely understand that you’ll wait to provide a full review until you see how the fit works, and we’re confident that it will meet your expectations. If you need any assistance or have questions once you’ve had a chance to try it, please don’t hesitate to reach out. We’re here to help!
It was a little bit tricky to find custom-sized replacement covers. These came in correct sizes and fit well. I wish there were more color options to choose from.
Hey Kristi! Thank you for sharing your experience with us! We’re happy to hear that the custom-sized replacement covers fit well and met your needs. We appreciate your suggestion about offering more color options, and we’ll definitely consider this as we continue to expand our selection. If you need any further assistance or have more feedback, please feel free to reach out. We’re always here to help!
The fountain cover was our latest purchase from Covers and All. Your products are the best in materials, craftmanship and fit than any others on the market. Our other cover was for the fire pit and is approximately 5+ years old. It still looks brand new through our cold and snowy winters to our hot summers.
Hey Madeline! We are delighted to hear that you are pleased with our ease of ordering. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order, sizing was s bit challenging, but it all worked out.
Hey Ralph! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
They really take care of their clients. They ask questions to avoid misunderstandings and produce
Thank you, Bruce, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I have to admit I was skeptical about "special" ordering covers for our patio furniture by giving dimensions. I looked at them last year and just didn't pull the trigger. This year I threw caution to the wind and made the purchase. They are great quality and fit perfectly! Also they arrived in a timely manner.
I wish I could include a picture.
Hey Deborah! Thank you for sharing your experience! We completely understand your initial skepticism, but we’re so glad to hear that the covers turned out to be exactly what you were looking for! It’s great to know they fit perfectly and that you received them in a timely manner. If you’d like to share a picture in the future, feel free to send it our way – we’d love to see how they look on your patio furniture! If you need anything else, don’t hesitate to reach out. We’re here to help!
Perfect for our needs. Keeps our outdoor umbrella covered during the winter, so it looks fresh and clean in the spring.
Hey! We’re so glad to hear that the cover is perfect for your outdoor umbrella and is helping to keep it fresh and clean during the winter. It’s always great to know that our products are serving your needs well! If you need anything else or have further questions, don’t hesitate to reach out. We’re here to help!
Answer: Hi Jody, Thank you for showing interest in our products. The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hey John! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.