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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Utah
1 review
0 helpful votes
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I ordered 2 covers
November 18, 2024

The covers I ordered are good quality. It was easy to order and they were quick to arrive at my home.

Date of experience: November 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lorraine! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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No comment
November 18, 2024

No comment no comment no comment no comment no comment no comment no comment no comments no comments no comments n comments

Date of experience: November 8, 2024
New York
1 review
0 helpful votes
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Quick turn around
November 18, 2024

Great fit and quality product good communication when designing and measuring for cover

Date of experience: November 8, 2024
Wisconsin
1 review
0 helpful votes
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Product fit and is good quality
November 18, 2024

I was walked through the measurement process and felt good it would fit, and it did.

Date of experience: November 8, 2024
Kentucky
1 review
0 helpful votes
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Great customer service and product
November 18, 2024

Follow up was immediate and product is of high quality workmanship! Thank you Covers&All!

Date of experience: November 8, 2024
Pennsylvania
1 review
0 helpful votes
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Good product.
November 18, 2024

The customer service I received was great. I needed 2 custom made tarps with measurements of 81x88x117 and they turned out just the way I wanted.

Date of experience: November 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brandon! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Poor fit
November 18, 2024

These "custom" chair covers are too tight to fit over the chairs.

Date of experience: November 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Deborah, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Michigan
1 review
0 helpful votes
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Tarp length
November 18, 2024

Tarp was 3 inches longer that I ordered which created a bit of a problem!

Date of experience: November 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ken! Thank you for your feedback! We're sorry to hear about the issue with the tarp length. We understand how important it is for everything to fit as expected. If this was a mistake on our end, we'd be happy to assist with a solution. Please reach out to our customer service team with your order details, and if possible we'll work to resolve it.

Texas
1 review
0 helpful votes
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Excellent customer service
November 18, 2024

Found Covers & All as I was searching online for a pattern to make my own grill covers. The prices were so reasonable that I gave it a try instead of sewing myself. Lots of back and forth messaging to get correct measurements for custom fit but couldn't be happier with the outcome. Grill covers came out fabulous!

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bernadette! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Best place to purchase quality covers
November 18, 2024

Easy process, great quality material and overall satisfaction.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Idalberto! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Good cover
November 18, 2024

Kinds wish the seams were heat or adhesive sealed, but nice.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cory! Thank you for your feedback! We're glad you like the cover overall. We understand your preference for sealed seams; we always aim to improve, and your input is valuable. If you have any further questions or need assistance with your cover, feel free to reach out. We're happy to help!

Florida
1 review
0 helpful votes
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EXCELLENT SERVICE
November 18, 2024

Wonderful company to work with. They communicate regularly and clearly. And the products are very high quality.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Easy to use website
November 18, 2024

I like that I am able to input the measurements, and I don't have to search for the correct size

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Monica! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Arizona
1 review
0 helpful votes
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Perfect fit!
November 18, 2024

This cover has features not found in more expensive products. The fit is perfect with fabric much heavier than expected. It was fabricated and delivered quickly and on time.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lonnie! We're so happy to hear that the cover fits perfectly and that the quality exceeded your expectations! It's great to know that the fabrication and delivery were timely as well. If you need anything else or have further custom requests, don't hesitate to reach out!

Connecticut
1 review
0 helpful votes
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Great company to deal with
November 18, 2024

No complaints. Very pleased with the product and the service.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Diane! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Great service
November 18, 2024

We are very impressed with how quickly the covers arrived and fit.

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Better than expected!
November 18, 2024

Delivered much sooner than expected, Fit is perfect, Thanks

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Attachement clips/springs
November 18, 2024

I had 6 of the springs break during installation
Luckily I had some from my previous cover

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Aaron! Thank you for sharing your experience. We're sorry to hear about the springs breaking during installation. It's great that you had some extras on hand, but we understand this shouldn’t have happened. We’re continuously reviewing our materials and processes to prevent such issues, and your feedback helps us improve. If you need additional assistance, please don’t hesitate to reach out.

California
1 review
0 helpful votes
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It's perfect
November 18, 2024

Great site and easy to order. Came quickly! Would recommend

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anne! We are delighted to hear that you are pleased with our website and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Delaware
1 review
0 helpful votes
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Great covers for winter
November 18, 2024

We covered 2 large wooden rockers on our deck. The covers came in a timely manner and fit perfectly!

Date of experience: November 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!