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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Pennsylvania
1 review
0 helpful votes
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Communication
December 23, 2024

I never received the initial communication from the site that I needed to provide more information, pictures. No where on the form did it ask for pictures. I could have saved a couple of weeks. I had to call to find out why I have not had any updates. There is too much back and forth. I understand wanting to ensure it is correct but all the types of pictures was a bit much. Aireal? It would be better to communicate everything required up front. Maybe I was an outlyer.

Date of experience: December 13, 2024
Veeni M. Covers & All USA Rep
over a year old

Hi Lisa! Thank you for sharing your feedback. We are sorry for any inconvenience caused. On the product page, we offer an option to upload real-time images, which can be helpful for future orders. Initially, we reached out due to some concerns with the dimensions, and a follow-up call was done but went unresponsive for few days. We were able to process the order promptly once the required details were provided. While there was some back and forth, we appreciate the effort to ensure accuracy. Your feedback is valuable, and we will consider it to improve the experience in the future. Feel free to connect with us in case of any queries.

Georgia
1 review
0 helpful votes
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Fantastic look!
December 23, 2024

Easy to order,fast service,delivery always on time.i ordered 3 different times with various sizes of clear vinyl roller shade.my shades were over 6 feet wide all were perfect! I'm so happy with the quality and the company!

Date of experience: December 13, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Cynthia! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

South Dakota
1 review
0 helpful votes
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Fits perfectly
December 23, 2024

The cover I ordered was complicated and I had to send in several more measurements in the process but it was worth it. It really fits perfectly.

Date of experience: December 13, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Scott! Thank you for sharing your experience with us! We’re thrilled to hear that the cover fits perfectly, even with the complexity of the measurements. Your cooperation during the process truly made a difference in achieving the perfect fit. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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The overall buying experience and product is amazing. Will definitely buy from here again.

Date of experience: December 13, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Stephen! Thank you for your review! We're so glad to hear that you had an amazing buying experience and are satisfied with the product. We look forward to serving you again in the future. If there's anything else we can assist you with, please don’t hesitate to reach out.

Florida
1 review
0 helpful votes
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Perfect fit
December 23, 2024

After a lot of back and forth with the measurements, the final product fit perfectly. This company pays a lot of attention to detail between the photos and the mock-up sketches. I am very happy with the grill station cover that I purchased.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kevin! Thank you for your thoughtful feedback! We’re so glad to hear that the grill station cover fits perfectly and that our attention to detail made a difference in the final product. We appreciate your patience throughout the process and are thrilled that you’re happy with the outcome. If you need any further assistance or have additional orders in the future, don’t hesitate to reach out!

Virginia
1 review
0 helpful votes
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Very Pleased!
December 23, 2024

Very thick fabric and well made, seems extremely durable! Everything fits perfectly.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Caroline! Thank you for your feedback! We're so glad to hear you're pleased with the thick fabric and the quality of the product. It's great to know everything fits perfectly and seems durable. If you need anything else or have more projects in the future, feel free to reach out!

Michigan
1 review
0 helpful votes
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Great Quality
December 23, 2024

Excellent cover! Made with care and quality. Perfect fit for fireplace. Would by again!

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Jeff! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
1 review
0 helpful votes
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Awesome! 👏
December 23, 2024

Covers all staff are very accurate and the customer service is in point! The cover material is very sturdy and totally worth the price! Thank you Covers All. I will definitely purchase from you again

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Brenda! Thank you for your feedback! We’re so glad to hear that you had a great experience with our team and that the quality of the cover met your expectations. It’s our goal to provide both exceptional customer service and sturdy, reliable products, and we’re thrilled to know it’s been worth the investment for you. We truly appreciate your support and look forward to assisting you with your next purchase. Please don’t hesitate to reach out if you need anything else!

Arkansas
1 review
0 helpful votes
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I was very well pleased with the service I received from Covers and All. My order was filled immediately and I received the custom round table and chair cover immediately. I was extremely pleased with the quality of the product. It was well made from heavy-duty material. It was exactly as I ordered and fit perfectly.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey David! Thank you for sharing your experience with us! We’re so glad to hear that you were pleased with the service and the quality of your custom round table and chair cover. It’s great to know that it arrived quickly, fit perfectly, and met your expectations in terms of both craftsmanship and material. We truly appreciate your kind words and your trust in us. If you need anything else in the future, we’re always here to help.

Missouri
1 review
0 helpful votes
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Pretty easy to follow directions, was gonna sew these myself but why bother at this price? 😀

Date of experience: December 27, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Catherine! Thank you for sharing your experience with us! We’re glad to hear that you found the directions easy to follow and that our product provided great value, saving you time and effort. We’re happy to know it met your expectations! If you need anything else or have any future projects in mind, feel free to reach out. We’re always here to help!

Oklahoma
1 review
0 helpful votes
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Cushion
December 23, 2024

We had a great experience. Thank you. And asking for a specific number of characters before you can submit is ridiculous

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Sally! Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great time working with us. We also appreciate your feedback about the character requirement. We’re always looking for ways to improve and will take your comments into consideration for a better user experience. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again!

Michigan
1 review
0 helpful votes
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Wow- great quality covers!
December 23, 2024

I'm so happy with the covers I ordered and received from this company. I would order from them again in a heartbeat. I trust their product and what I received was great quality.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Lara! Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with the covers and the quality of the product. Your trust means a lot to us, and we'd be more than happy to serve you again in the future. If you ever need anything else, don't hesitate to reach out!

Texas
1 review
0 helpful votes
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The product has a custom fit as ordered. The color match to my requirement was excellent. Additionally, the communication regarding the process was excellent.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Patrick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Quick Service
December 23, 2024

Website was very easy to use and turnaround was very quick.
Not sure this product is actually from GA USA as you speak with someone from India for help.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Terence! Thank you for sharing your experience with us! We're glad to hear that you found our website easy to use and that your order was processed quickly. Regarding your concern, we have multiple production units globally. While customer support may be available from different locations, rest assured that all of our products are made to the highest standards and quality. We appreciate your feedback and are always here to assist you with any further questions or needs.

Arkansas
1 review
0 helpful votes
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Custom covers
December 22, 2024

I called, went online. The cover shipped within a few days. Very happy experience

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
3 reviews
0 helpful votes
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Good product and service.
December 22, 2024

Before placing my order, I had to measure each piece of furniture and fill out the order page. I measured carefully and it paid off. When my covers arrived (quickly...), they fit very well and look nice sitting on the porch. The previous covers were not custom, and it showed. The covers fit great, look good, and seem well made. I believe they will be durable, but won't know for sure until after winter.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Christopher! Thank you for taking the time to share your experience with us! We’re thrilled to hear that your careful measurements paid off and that the covers fit perfectly and look great on your porch. It’s wonderful to know that our custom covers made such a positive difference compared to your previous ones. We’re confident that the durability of the covers will meet your expectations, and we look forward to hearing how they hold up after winter. If you need anything else or have any questions, feel free to reach out—we’re always here to assist you.

Illinois
1 review
0 helpful votes
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Quick delivery, great product
December 22, 2024

The quality of the products purchased are always consistently high. I will purchase from them again!

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kevin! Thank you for your kind words! We’re so glad to hear that you were pleased with the quick delivery and the consistently high quality of our products. Your satisfaction is our priority, and it’s always rewarding to know we’re meeting your expectations. We look forward to serving you again in the future. If there’s anything you need or have in mind for your next order, don’t hesitate to reach out. We’re here to help!

Ohio
1 review
0 helpful votes
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Easy to order
December 22, 2024

The inline ordering process was very easy. The product received was exactly as described and fit perfect.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Tim! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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What a difference!
December 22, 2024

Smooth as it can be! First order was for a daybed cover which never fit, then I didn't receive it from FedEx. I had to contact you multiple times.

Date of experience: January 2, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Mark! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
3 reviews
38 helpful votes
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Fantastic
December 22, 2024

Exact measurement. Like the service.
I have no idea what else they want me to say.

Date of experience: December 12, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Helen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!