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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,072
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Missouri
2 reviews
2 helpful votes
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Excellent Quality
March 1, 2021

The cover meets all expectations and was shipped in a timely manner. Thanks

Date of experience: March 1, 2021
Vermont
1 review
0 helpful votes
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Very nice! They fit perfectly!
March 1, 2021

Would definitely buy again! Quick shipment no issues

Date of experience: March 1, 2021
New Jersey
1 review
0 helpful votes
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Great product!
April 5, 2021

We ordered several tarps to collect excess sand from sandblasting when on-site at projects. Tarps are durable, good for advertising, and great to keep track if we accidentally leave them anywhere. Website is easy to work with and navigate. Ordering was simple and easy to upload logo. Delivery was quick. Will be ordering more if these if we ever lose them.

Date of experience: March 1, 2021
Pennsylvania
1 review
0 helpful votes
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Product Is High Quality
March 1, 2021

This company offers a huge selection and their web site is well organized so you can find what you want.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Great covers
March 1, 2021

The first cover they sent was wrong, and so I explained their mistake with some photos. They took responsibility and sent a new cover, which fits like a glove, exactly as I had requested!

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
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Excellent product
March 1, 2021

Quality materials, well made, accurate to the dimensions... worked exactly as we had hoped. 4 stars only because of the long delay in receiving the custom cover we offered. Vendor handled it well, offering free shipping. Will order again and recommend to others.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Clarissa. Thank you for your rating and feedback. We are glad you like your clear vinyl tarp.

Please accept our sincere apologies for the delay on your order. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].

North Carolina
1 review
0 helpful votes
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Happy customer!
March 1, 2021

Great product! Company was great to work with! Lots of communication back and forth to ensure the product was perfect!

Date of experience: March 1, 2021
Virginia
1 review
0 helpful votes
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This was an extremely efficient and effective experience.

Date of experience: March 1, 2021
California
2 reviews
0 helpful votes
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Patio cushion covers
March 1, 2021

Well made and fit perfectly. Zip closed easily. Good material.

Date of experience: March 1, 2021
Michigan
1 review
0 helpful votes
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Outdoor kitchen cover
March 1, 2021

Fits my outdoor kitchen area like a glove. Thanks!

Date of experience: March 1, 2021
Illinois
1 review
0 helpful votes
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Cover
March 1, 2021

Had no problem it fit like it was suppose to. I was impressed with the time frame. If came before the time they told me.

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Delivered as expected
March 1, 2021

I ordered a cover form my water softener. I rather strange size. The actual cover is like a chair with super long legs. It looks good, Keeps the weather out. Best of all it will keep the UV's of the unit. Check back in 5 years.

Date of experience: March 1, 2021
Illinois
3 reviews
0 helpful votes
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Put Cover
April 5, 2021

Sturdy, very good quality, perfect fit. Handles very cold and wet elements.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Fine
March 1, 2021

My experience was fine
Thanks for following up
I have no questions or concerns

Date of experience: March 1, 2021
Maryland
1 review
0 helpful votes
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Quick and accurate
March 1, 2021

They were quick and accurate. Not much else to say. You can ignore the follow up e-mail after you get the order - it's just them fishing for a review.

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
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Nice products
April 5, 2021

Looks great! Fits my rooftop table perfect!
Has been no issue with windy location

Date of experience: March 1, 2021
Illinois
1 review
0 helpful votes
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Not indestructible
March 27, 2021

Dog destroyed within hours. Custom got was well done though

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Aaron. We are so sorry to hear that!

Per our records, your cover was ordered in the material Cover Fab. This is our lightweight material with a fabric feel. Our other material, Cover Tuff, is the strongest of all our materials.

May we request you to order our Free Swatch Kit that has samples of all the materials we offer. The kit can be ordered here:

https://www.coversandall.com/swatch-kit.html

If you have additional comments or questions, please feel welcome to write to us at [email protected]

California
1 review
0 helpful votes
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Well made product
April 5, 2021

Great product. It protects our out door table from the elements.

Date of experience: March 1, 2021
West Virginia
1 review
0 helpful votes
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Not Good
March 19, 2021

Slow delivery over three months. Size not as ordered.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Lee. Please accept our apologies for the delays on your order. We certainly understand the frustration this must have caused.

Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

With regard to the product, we handcraft each cover as explained on the product page, closely following the measurements and instructions you provide. If you feel any of the sides is the wrong size or if there is a specific defect, please take a picture of the cover clearly showing the error and email us at [email protected]. We will gladly replace it in case we have made an error in fabrication.

California
1 review
0 helpful votes
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1st purchased
March 1, 2021

Transaction was perfect and cover was good quality

Date of experience: March 1, 2021