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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,072
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Nebraska
1 review
0 helpful votes
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Finally got it
March 1, 2021

It was a bit of a fight but we finally got the size cover we wanted. Covers and all are very responsive to emails.

Date of experience: March 1, 2021
Colorado
1 review
0 helpful votes
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Took too long to get!
March 26, 2021

I special ordered 6 round tarps in November and received them in February. I needed them in December. In January I called to cancel but since they were a special size I could not, they did give me a small refund. The gentleman in the phone told me they were behind due to covid, well I think an email to let your customer know would have helped and give the option to cancel. They finally came in February and I no longer need them. They were to be used in the bottom of some igloos to keep the air out. Now they are sitting in the box they came in, I have not opened them and really have no use for them so I wasted $500. If I could give zero stars I would!

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Brigitte. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, we have refunded the shipping charges plus an additional 10% of the product cost.

All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].

New Jersey
1 review
0 helpful votes
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Review
March 1, 2021

We ordered it, they shipped it, we got it, high quality product, just the way it is supposed to be!
Happy customer!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Cover for outdoor table
March 1, 2021

Just perfect! The cover I received was exactly what I had in mind. It protects my tale from the rain.

Date of experience: March 1, 2021
Colorado
1 review
0 helpful votes
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Great Covers, Fast Turn Around
March 1, 2021

The covers fit perfectly and were exactly what I was expecting, if not better. I would definitely order again.

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Fire pit cover
March 1, 2021

Fire pit cover came earlier than given date. Fits well and quality appears to be good

Date of experience: March 1, 2021
Oregon
1 review
0 helpful votes
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Great cover
March 1, 2021

I ordered a cover for our fire table. The cover shipped quickly and fits perfectly. High quality material!

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Perfect Fit
March 1, 2021

I ordered a custom cover for a large outdoor farm table and it is perfect. The color, material, craftsmanship and fit are each perfect.

Date of experience: March 1, 2021
Arizona
1 review
0 helpful votes
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Quality product, I like it. Just don't expect to get it in the anywhere near future.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Melinda. Thank you for your rating and feedback. We are glad you like your custom cushion cover.

Please accept our sincere apologies for the delay on your order. This is certainly not our usual turnaround. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].

Arizona
1 review
0 helpful votes
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Perfect Cover!
March 1, 2021

We have an old work table that has sat inside for years but wanted to move it outside. We don't worry that much about rain but we're worried the Arizona sun would destroy it.

We took the measurements and sent them in hoping we would get something that would work at least a little better than the tarp we were just throwing on it.

When we received our cover, it fit perfectly and has protected the table the 4 times it will rain this year and should be exactly what we need as the summer begins to get closer.

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Chiminea cover
March 1, 2021

Cover looks and fits great! There were some measurement issues during design which delayed processing but once those issues were resolved no problem.

Date of experience: March 1, 2021
Oregon
1 review
0 helpful votes
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Clear Plastic Patio Cover
March 1, 2021

The product is great - the delivery of it was delayed by two months

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Juan. Thank you for your rating and feedback. We are glad you like your outdoor vinyl curtain.

Please accept our sincere apologies for the delay on your order. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].

California
1 review
0 helpful votes
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Great fire pit cover.
March 1, 2021

Great product. Quality all the way, better then my original factory cover.

Date of experience: March 1, 2021
North Carolina
1 review
0 helpful votes
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Log rack cover.
March 1, 2021

Excellent product. Well made and fit perfectly according to our specifications.

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
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Just what we needed!
March 1, 2021

Easy to measure and order. Table cover came in good time and in excellent shape. It fit beautifully and protects our table as advertised. Great experience.

Date of experience: March 1, 2021
Colorado
1 review
0 helpful votes
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Very Pleased!
March 1, 2021

My custom order was perfect! Extremely good quality. Will order from again. Due to the pandemic and Xmas season, shipping was slow. It took about 2 months to receive order. We weren't in a hurry, so it didn't bother us. If you need a custom order soon, you may need to contact customer service to guarantee quick delivery. Otherwise, their products are worth the wait!

Date of experience: March 1, 2021
Washington
1 review
0 helpful votes
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Bright Blue
March 1, 2021

I should have ordered the grey as this color is a bit too bright, but it covers my beloved chair against the snow and rain completely. The fabric is so heavy, which I need in our mountain weather, but it is difficult to tighten the bungies, on the bottom, therefore it took off across the porch in a high wind.

Date of experience: March 1, 2021
Georgia
1 review
0 helpful votes
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Outdoor furniture covers
March 1, 2021

We ordered 7 covers... for furniture and a grill. They all fit perfectly! They look great and seem very well put together.
Thank you!

Date of experience: March 1, 2021
Connecticut
1 review
0 helpful votes
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Perfect!
March 1, 2021

Straight forward. They identified and measurement error I made and double-checked with me. Product works great and is sturdy. Very happy!

Date of experience: March 1, 2021
Missouri
2 reviews
2 helpful votes
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Excellent Quality
March 1, 2021

The cover meets all expectations and was shipped in a timely manner. Thanks

Date of experience: March 1, 2021