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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Cover came on time. Fit perfectly. So far happy with this cover. Was as described on their website.
The cover fit perfectly was exactly what I ordered and came in a timely manner. Good quality
Great quality heavy duty vinyl curtains that I needed for a custom project. Very affordable and good turnaround time. Would highly recommend!
I received my order almost two months late. The product is good. The price was good. The communications were difficult and unclear at times. I was put off week after week after week. I paid for an expedited order. They wouldn't refund the expedited fee because it was already in production. They confirmed twice via email it would be two weeks. It took two months.
Glad to have the product finally.
These covers are great quality and just what I need to cover my trees in bad weather.
I got the cover and it's exactly what I wanted. Just order what you want and expect it in the mail pretty promptly
Had a good experience. Ordered a custom fire pit cover and it is just what I envisioned. Final dimensions came out perfect.
We finally got the order, nearly 2 months later than expected. The quality of the product was excellent; we were just very disappointed in the delays.
Hello Kathleen. Thank you for your rating and feedback. Please accept our sincere apologies for the delays on your order. We understand and regret the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].
The site was easy to use. It was easy to specify size and to order. The cover looks good and fits perfectly.
Long wait, but looks and works great. I will order again at a later date.
Hello George. Thank you for your rating and feedback. We are glad you like your outdoor vinyl curtain.
Please accept our sincere apologies for the delay on your order. Please be assured this is not our usual turnaround. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We look forward to delighting you again with your next order!
Fit almost perfect, just about 4" from a perfect fit, but we made it work, thank you
I placed this order in Dec and did not receive it until late Feb. Called customer support few times to see where my order was. I was told it would ship in a week each time which was not true. My biggest issue with this company is that the cover I received did not have the added features I asked for. Not doing business with these guys anymore unless I'm contacted by someone who will fix this order as I'm not calling customer support again. Order Number: COV*******933
Hello Christopher. Please accept our sincere apologies for the delay on your order. To clarify, your order was placed on 15 December and shipped on 5 February. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
With regard to your cover, we ship hundreds of handcrafted products each day, and admittedly sometimes we make a mistake. However, we are committed to making it right when given the opportunity. Regrettably, we are unable to see a complaint raised on your order for this issue. Please write to us at [email protected] with relevant pictures clearly showing the problem. Our Quality team will gladly look into this for you.
I ordered a cover for my new A/C compressor, which is a slimline unit. None of the "off the shelf" covers would come even close to fitting it. Covers & All designed a custom cover that fits perfectly. The process was very easy and Covers & All took the time to ensure my cover exactly fit my specifications. I really like that if they had any doubts about anything they would ask for clarification. And since you can send unlimited pictures or diagrams it makes it easy to show them exactly what you want/need. My cover had two openings for wires and pipes, so getting those aligned correctly was very important. Covers & All nailed it. The cover is very high quality material and should last a long time. Good job Covers & All!
It was a smooth process and we are very happy with our cover. It was a custom shape and they worked very well with us to accomodate the shape. Thank you!
Very pleased with the quality. Exceeded my expectations!
Sorry, but I cannot give a higher score since one of my tarps was missing. Although, I will say you did a good job of communicating your resolution and following through to completion. Thank You
Hello Dave. Please accept our sincere apologies for the inconvenience. We ship hundreds of products each day, and admittedly sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.
We see that the missing tarp was delivered on 26 February and trust that it is to your satisfaction.
Thank you for your patience and understanding while we worked to resolve this for you. If you need further assistance, please do not hesitate to write back to us at [email protected]
It was a bit of a fight but we finally got the size cover we wanted. Covers and all are very responsive to emails.
I special ordered 6 round tarps in November and received them in February. I needed them in December. In January I called to cancel but since they were a special size I could not, they did give me a small refund. The gentleman in the phone told me they were behind due to covid, well I think an email to let your customer know would have helped and give the option to cancel. They finally came in February and I no longer need them. They were to be used in the bottom of some igloos to keep the air out. Now they are sitting in the box they came in, I have not opened them and really have no use for them so I wasted $500. If I could give zero stars I would!
Hello Brigitte. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team, we have refunded the shipping charges plus an additional 10% of the product cost.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].
We ordered it, they shipped it, we got it, high quality product, just the way it is supposed to be!
Happy customer!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joshua. Please accept our sincere apologies for the delays on your order. We certainly understand and regret the frustration this must have caused. Your request for a refund of the Priority fee is also fair. We have submitted a refund and it will be processed within 10 business days.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our products. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].