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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,068
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Run for Covers ( & All)
March 1, 2021

What a drag. I delayed buying custom covers for our patio furniture for years. What if I measure wrong? What if the covers look cheap? What if the moon is made of green cheese ( and smells bad)? Well, it was no longer up to me. My wife placed the order after I followed the generously simple "how to measure" guides. Like in school today: There is no Wrong Answer. They have accounted for `all my fears and extra thumbs.
The covers arrived. 8 different custom sizes for tables, chairs and such. All were perfect. They look so good my wife wants me to sit on the covers and only take them off when "company" arrives.

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Impressed
March 1, 2021

Good customer service. Fast delivery. Fit perfectly

Date of experience: March 1, 2021
North Carolina
1 review
0 helpful votes
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We are loving the covers! They are high quality and fit great. I am super pleased with the result. I did pay for expedited shipping ($45, I think?!) and it was delivered 3 weeks past the expected date. Other than that, the experience was great.

Date of experience: March 1, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Betty. Thank you for your rating and feedback. We are glad you like your custom cushion covers.

Please accept our sincere apologies for the delay on your order. Please be assured this is not our usual turnaround. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

Thank you for bearing with us and giving us the opportunity to delight you with our product. We look forward to delighting you again with your next order!

Oregon
1 review
0 helpful votes
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Good experience
April 5, 2021

I ordered a cover for a outdoor table that I've built, custom sized. No problems with delivery, it fits well and, although it's only been a couple of months or so, it seems to be made durably and I expect it will last a long time to come.

Date of experience: March 1, 2021
Arizona
1 review
0 helpful votes
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Cover for patio furniture
March 1, 2021

All the desert dust doesn't get to our furniture in the patio. We are glad we ordered this right after we moved to the house.

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
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Covers for Upright Heaters
March 1, 2021

Work perfectly! And match my other covers from a previous order. Thanks for that.

Date of experience: March 1, 2021
California
2 reviews
0 helpful votes
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Excellent!
March 1, 2021

Very happy with the website ordering process, the customer service follow up, and the quality of the covers I received.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Placed an order online for a cover for our custom firepit. It has 1 curved edge, but didn't see any options for that shape, so was ready to just be ok with a somewhat fitted cover. Someone from customer service emailed me right away and got the exact dimensions so that it fit the curved edge nicely. Really happy with the cover and it fits perfectly! Material is heavy duty.

Date of experience: March 1, 2021
Nevada
1 review
0 helpful votes
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Love my custom covers!
April 5, 2021

Wonderful covers and great price! They were easy to apply and I love how refreshed my patio looks. Thank you!

Date of experience: March 1, 2021
Oregon
1 review
0 helpful votes
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Well Done!
March 1, 2021

This cover is better than I expected - durable, water resistant, and fits beautifully. We will do business again.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Outside cushion covers
March 1, 2021

It was a great experience. I would tell my family and friends to order from that company.

Date of experience: March 1, 2021
California
1 review
0 helpful votes
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Great Patio Chair Covers!
March 1, 2021

Great quality; good fit. Very happy with them! Would order from this company again.

Date of experience: March 1, 2021
Michigan
1 review
0 helpful votes
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Dual Kamado Table cover
April 5, 2021

Awesome how meticulous they were. Making a dual egg cover on a custom table was hard, but getting a over three fit nicely is harder. Well done.

Date of experience: March 1, 2021
Missouri
1 review
0 helpful votes
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Great product!
March 1, 2021

Got the cover in earlier than expected. It fits very well and I am pleased with my purchase!

Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Very nice products
March 1, 2021

Nice heavy weight material that will keep my firewood dry.

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
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Fantastic product
March 1, 2021

They were very detailed and wanted to ensure that the custom made product was measured properly which we appreciated.

Date of experience: March 1, 2021
Idaho
1 review
0 helpful votes
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Loveseat cover
March 1, 2021

Exceptional, the cover seemed a little tight but with two people looks and works great.

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
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Fire pit cover
April 5, 2021

Cover came on time. Fit perfectly. So far happy with this cover. Was as described on their website.

Date of experience: March 1, 2021
Ohio
1 review
0 helpful votes
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Fire pit cover
April 5, 2021

The cover fit perfectly was exactly what I ordered and came in a timely manner. Good quality

Date of experience: March 1, 2021
California
2 reviews
0 helpful votes
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1st time's a charm
March 1, 2021

Great quality heavy duty vinyl curtains that I needed for a custom project. Very affordable and good turnaround time. Would highly recommend!

Date of experience: March 1, 2021