On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I purchased a cover for my A/C condenser. I was very happy that I received it two weeks before the estimated shipping date. The cover itself is made of a sturdy canvas and fit perfectly. I was able to submit photos of the item I needed covered which made me feel more confident that I would be getting the correct fit. My only issue was that it arrived a little dirty. A quick wipe with a damp cloth solved that problem. Other than that, I'm very satisfied..
Worked well with me to determine size and placement of writing... not sure of writing whether it will hold up over time... appears to be painted on cover... can't tell if it is durable or will come off. Happy with cover though
We purchased a patio set and after receiving it, I loved the furniture, but not the color of the cushions. I found Covers & All online and discovered they had the fabric in the color I wanted. I placed my order with ease and received the covers SO QUICKLY! I am happy with the quality, the ordering process and the shipping speed. Highly recommend!
This is the third time I have bought from this company. Pricing is competitive. Not the cheapest, but not the most expensive. Product quality seems to be excellent. I even buy the least expensive version of their covers. First purchase was over a year ago, and they have gone through 100+ degrees in the summer and a -19 degrees this winter! Still look great! They fit perfectly, and one was a VERY custom curved outdoor sofa.
Delivery this time was faster than they said. It arrived 6 days earlier than they told me.
Will continue to buy any covers from them in the future.
Within 24 hours of submitting my measurements I was contacted to approve the design. Less than 1 week later my custom grill cover arrived. Extremely satisfied with the look and overall experience.
Both spring loaded bungee ties at bottom were broken on arrival. The plastic was broken in half.
I took a chance on this site, not having high expectations since I've been disappointed by other similar websites before. This is an A+ all around. Excellent product that's exactly what I needed and exactly what I ordered. I will use this company again!
They sent the product in extremely sqeezed to save shipping I guess, terrible! In the picture they didn't show any loop on both sides but it came with two ugly handle. Don't know whether they take free returns. Wastage of time, money both!
The wait for these cushion covers was a little long, but the price cannot be beat. Most importantly, they fit perfectly and the material seems sturdy enough to last many years.
Made well good grade material for outside use in the florida sun. Will see how well the cover holds up.
Ordered a clear cover to fit over our meat slicer. Product fits perfectly and arrived before the estimated delivery date. Cost was much less than what I found locally.
The company's attention to detail is amazing. Very happy with purchase
Bought a cover for a 13 inch spare tire. Got a tiny little cover that is barely 13 inches. Won't cover even a 13" tire let alone one on a rim like a spare tire is. Big rip off. Comes from India not Georgia! Agents to return product are never ever available. You are warned!
The cover is too difficult to put on, is stiff and heavy. I plan on returning it.
Hated the factory design on our new camper. Took a chance with these and they are fantastic! Fit like a glove, good material, inside is vinyl (photo), color is great! I purchased the light grey. I thought it would take forever to get them, but not the case! Received them within a few weeks.
When you open a ticket with an issue/question:
1. You don't get any confirmation via email telling you a ticket has been opened (for tracking).
2. It takes multiple attempts to get a response from them even after waiting several days.
3. I don't see a way on the website to see the tickets you've raised to track the status so you need to open a new one each time to follow-up.
My couch cover was bigger than ordered and very loose but it fits so we're not returning it... However, the hot tub cover was smaller than ordered so we can't use it and I've struggled getting response on the return/refund.
Considering the amount of money they ask for these covers, I expect a much better customer service process.
Hello Tyler. Thank you for the detailed feedback. We are very sorry if our support has not met your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Meanwhile, we have attempted to address your concerns below.
1 & 3. Thank you for bringing this to our attention. Our website team will look into this.
2. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. Having said that, we see that your emails dated 3 March and 10 March were both responded within 24 hours. On product complaints, our turnaround is 48 hours as investigation may be required across multiple teams. Remember that for immediate assistance, our support team is available 24x7 via our phone and chat helplines.
We passionately handcraft hundreds of custom covers every day. Admittedly, sometimes we make a mistake and we are firmly committed to making it right. We understand you would expect to "simply return the product due to not being satisfied" however as mentioned in our Terms of Use, this is only possible if we have made an error in fabricating the cover. To validate that we have erred, pictures (or in some cases a video) clearly demonstrating the incorrect measurements are necessary and also mentioned in our Terms of Use. Considering the amount of work and material that go into making each cover, we feel it is fair that the error be pointed out beyond doubt. Our intent is certainly not to make it difficult or inconvenient for you, and we apologize if that is the impression we projected.
Per your last conversation with our Quality team, we have submitted a refund for the Hot Tub Cover. It will be processed by our billing team within 7-10 business days. There is no need to return the cover - you may discard it, however if possible we would want you to use it by making some modifications on your own. We appreciate your patience and co-operation in achieving this resolution. If you have additional comments or questions, please feel welcome to write to us at [email protected]
Very happy with our custom cushion covers. Durable materials, great work. Could have been delivered a bit sooner but worth the wait.
Great product. Size was perfect. Delivery of product was delayed a couple of days but well worth the wait.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia. We are sorry to note your disappointment.
We have worked hard to make the order process as transparent as possible. With this goal in mind the product page does display the thickness of the material you choose. For your cover the material chosen is Cover Max which as listed on the website is "1000 Denier, PVC Coated Polyester". PVC means it is made using plastic which is inherently stiffer than fabric. This is designed to offer weather protection. For a fabric feel, we have a different material - Cover Fab.
We suggest that you order our Free Swatch Kit if you wish to feel each fabric physically before placing your order. The kit can be ordered here: https://www.coversandall.com/swatch-kit.html
Regrettably, we are unable to accept returns in the absence of any manufacturing error since each cover is custom made to your specifications and is as described on the product page. If you have additional comments or questions, please feel welcome to write to us at [email protected]