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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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When you open a ticket with an issue/question:
1. You don't get any confirmation via email telling you a ticket has been opened (for tracking).
2. It takes multiple attempts to get a response from them even after waiting several days.
3. I don't see a way on the website to see the tickets you've raised to track the status so you need to open a new one each time to follow-up.
My couch cover was bigger than ordered and very loose but it fits so we're not returning it... However, the hot tub cover was smaller than ordered so we can't use it and I've struggled getting response on the return/refund.
Considering the amount of money they ask for these covers, I expect a much better customer service process.
Very happy with our custom cushion covers. Durable materials, great work. Could have been delivered a bit sooner but worth the wait.
Great product. Size was perfect. Delivery of product was delayed a couple of days but well worth the wait.
Overall - satisfied. Reasonable, responsive, care, careful, follow up and follow through - thanks! I recommend.
Some things that were different than my own unexpressed expectations:
+fabric is more plasticky (weatherproof) than I thought. For some reason I thought it would be more canvasy
+ease of cover removal could be better, wish elastic was looser around bottom
+cover does not go to the ground but is perhaps a few inches raised from the ground
Hello Elisabeth. Thank you for the all-round feedback and for recommending us! We are glad our service met your expectations.
Please see below our inputs on the points you have mentioned.
1. Your cover was ordered in the material Cover Tuff (as listed it is PVC Coated Polyester - PVC meaning plastic). We also have Cover Fab which has a fabric feel. Regrettably, at this time we do not have canvas material.
2. The elastic is tight to ensure your cover stays on securely even in strong winds. We apologize if this has inconvenienced you however it will loosen a bit in time.
3. We handcraft each cover by meticulously following the measurements and instructions you provide. Per the final mock up, the cover's height should be 14" from the top seam to the bottom of the cover. If this is not the case, could you please send us a picture showing the wrong size with a tape measure? We will gladly replace the cover if we have erred in fabricating it. You can write to us at [email protected]
I had bought a cover from them for a table which was too large because I did the measurements so I own that mistake. For this one, they had a version already created for my grill system which I was excited for as I wouldn't be on the hook for measurements. Material is great. Production / shipping took a while but that's fine as it is custom made. Disappointment is that it is too large. I get that it can't be 100% tight but it is way too big by several inches in almost every direction which makes it look shabby. Really unfortunate.
Hello Brian. Thank you for the feedback.
Your order was placed with free shipping for delivery by 17 March, and per the FedEx tracking page it was delivered on 16 March. We also offer faster turnaround options - Standard Ground, Express, Priority - you can select the desired option based on the delivery date displayed next to each.
We are sorry to learn that your grill cover does not fit as expected. We offer custom handmade covers in almost any shape and size, including those for popular brands and models. However, even specific models may show variation by the manufacturer from time to time. Hence, each order still needs to be placed with the exact measurements of the equipment you own. The default measurements on the product page are only to act as a guide and to indicate each dimension in the adjoining diagram. We also encourage customers to upload reference pictures of the equipment - this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements.
We understand that measuring the product may seem daunting at first. A 'How to Measure' guide is provided next to the measurement fields to help you. Our support team is also available 24x7 through our phone and chat helplines in case you need assistance.
We hope you find this information useful. If you have additional comments or questions, please feel welcome to write to us at [email protected]
The draw strings are sewn onto the fabric so they won't pull tight. I will have to modify the cover so it will stay on.
Nice quality material though.
Hello Scott. Thank you for the rating and feedback.
We apologize for the inconvenience. We ship hundreds of handcrafted products every day and admittedly sometimes we make a mistake. Your feedback is important to us and we have shared your comments with the team.
Meanwhile, would you mind taking a picture of the cover showing the improper stitching and email it to our Quality team at [email protected]?
The cover arrived earlier than scheduled. It fit the speaker perfectly. The quality of the plastic cover appears very good and the drawstrings at the bottom were much better than I was expecting. This was my first purchase from them and I was very impressed. Their price was reasonable and I will continue to purchase from them in the future.
We had a great experience ordering a cover for our outdoor sectional from Covers & All. It fit perfectly and the team that designed it was very comprehensive in making sure that all measurements were correct! I will definitely purchase from them again in the future!
The tarp material is a better quality than we expected. We added the option of the webbing binding around the edge. It is very durable, and the grommets appear to be very strong. The size is right, and the overall appearance is very good. If we need another custom tarp in the future, we will be ordering it from Covers & All.
Ordering was easy. I like how they contacted me to verify details of my order. The cover fits perfect and appears to be of good quality.
Delivery was on time. The cover was put to the test the very first night with high winds and rain.
It stayed in place and kept out the rain.
Covers arrived on time and appear to be very well made. My couch and chairs have metal and wood corners so it is very hard to put the covers on because they just fit. Not a problem if yours have soft or rounded corners, but I would recommend an extra inch or two beyond the one they add on for anything with hard edges.
Came on time, was what I expected, good price, what more could you ask for
I have ordered various covers a number of times. Each and every time the covers fit well and handle the weather well. The oldest cover is now a few years old and still looks brand new.
Product came multi folded-in small bag
Unable to remove creases, nor should I need to if they
Knew how to pack - as in rolled on a tube like a rug
And having a hard time getting it resolved - very, very reluctant to work w/them again
Hello Marc. We are sorry to note your disappointment with your Rectangle Table Cover.
We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. Nevertheless, your feedback is important to us and we have shared your comments with our packaging team for review.
Please accept our apologies if our support did not meet your expectations. Our records indicate that a request for a picture showning the extent of the creases was turned down twice. This is a standard and reasonable request in case of a product complaint.
The creases on your cover will subside eventually; leaving it out in the sun for a while helps. You can also try using a hot air blower over the creases to flatten them out (this will work to varying degrees). Additionally, for your satisfaction our Quality team has offered $20 (about 40% of the product cost) as instore credit. Please write back to us if this seems like a fair resolution.
The cover fits great. They even caught a mistake I made in the dimensions.
Sizing, color and custom logo all came out perfect for my outdoor cooler. Thank you!
Very strong looking. Will have more feedback once we bring our patio furniture out of storage.
More than happy with your work, they were more than perfect in my chair, size, quality, simply perfect and recommended.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tyler. Thank you for the detailed feedback. We are very sorry if our support has not met your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Meanwhile, we have attempted to address your concerns below.
1 & 3. Thank you for bringing this to our attention. Our website team will look into this.
2. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. Having said that, we see that your emails dated 3 March and 10 March were both responded within 24 hours. On product complaints, our turnaround is 48 hours as investigation may be required across multiple teams. Remember that for immediate assistance, our support team is available 24x7 via our phone and chat helplines.
We passionately handcraft hundreds of custom covers every day. Admittedly, sometimes we make a mistake and we are firmly committed to making it right. We understand you would expect to "simply return the product due to not being satisfied" however as mentioned in our Terms of Use, this is only possible if we have made an error in fabricating the cover. To validate that we have erred, pictures (or in some cases a video) clearly demonstrating the incorrect measurements are necessary and also mentioned in our Terms of Use. Considering the amount of work and material that go into making each cover, we feel it is fair that the error be pointed out beyond doubt. Our intent is certainly not to make it difficult or inconvenient for you, and we apologize if that is the impression we projected.
Per your last conversation with our Quality team, we have submitted a refund for the Hot Tub Cover. It will be processed by our billing team within 7-10 business days. There is no need to return the cover - you may discard it, however if possible we would want you to use it by making some modifications on your own. We appreciate your patience and co-operation in achieving this resolution. If you have additional comments or questions, please feel welcome to write to us at [email protected]