Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,449 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Tracie W.
Unfollow Tracie W.
Share Review
Report Review

Perfect!
April 21, 2021
Updated review

The website was very easy to navigate and the prices were very reasonable also. They arrived on our doorstep quicker than expected. They responded almost immediately to an email about being tax exempt and took care of the refund when supplying requested documentation. Customer service was super helpful and couldn't have been any quicker! I highly recommend!

Date of experience: April 21, 2021

Website is easy to navigate and on-line chat was very...
April 7, 2021
Previous review

Website is easy to navigate and on-line chat was very quick to respond!

Date of experience: April 7, 2021
Washington
1 review
0 helpful votes
Follow Matthew E.
Unfollow Matthew E.
Share Review
Report Review

Great Product and Great Service
April 21, 2021
Updated review

Easy to use website (except for blue shading on the furniture diagrams, which is a bit confusing), and great customer service on the phone.

Date of experience: April 21, 2021

Easy to use website (except for blue shading on the...
April 3, 2021
Previous review

Easy to use website (except for blue shading on the furniture diagrams, which is confusing), and great customer service on the phone.

Date of experience: April 3, 2021
Virginia
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Attention to details
April 21, 2021
Updated review

I ordered covers for my porch furniture through their online ordering form. Further design considerations were required that needed further measurements submitted by me. Covers & All reached back out to me and in doing so I ended up with perfectly fitting covers.

Date of experience: April 21, 2021

Attention to details
April 21, 2021
Previous review

I ordered covers for my porch furniture through their online ordering form. Further design considerations were required that needed further measurements submitted by me. Covers & All reached back out to me and in doing so I ended up with perfectly fitting covers.

Date of experience: April 21, 2021
Virginia
1 review
0 helpful votes
Follow shirley Q.
Unfollow shirley Q.
Share Review
Report Review

Suberb
April 21, 2021

Fits perfectly. Came quicker than expected. Good quality. One criticism. I had wanted a grey cover, and the nearest color was whitel

Date of experience: April 21, 2021
California
1 review
0 helpful votes
Follow Alicia P.
Unfollow Alicia P.
Share Review
Report Review

Customer Service
May 21, 2021

Difficult to get someone from customer service to call you back. Someone from India called me back yet he didn't know anything about the product and couldn't answer any questions. Wasn't until this Indian person asked someone from the US office to call me back did my questions get answered. Also, website was difficult to interface. The product came, much to my surprise with a "plasticky" fabric. I was expecting a canvas surface yet this is like plastic/rubber.

Date of experience: April 21, 2021
Washington
1 review
0 helpful votes
Follow Dave H.
Unfollow Dave H.
Share Review
Report Review

Cart and grill cover
April 21, 2021

I sent in measurements, I was asked for a couple more, it arrived sooner than expected and fits like a glove. Looks great!

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
Follow John Y.
Unfollow John Y.
Share Review
Report Review

Great Find
April 21, 2021
Updated review

Easy to shop, fair prices. They produce a quality product at a fair price. I should get another few years on my Sofa.

Date of experience: April 21, 2021

Easy to shop, fair prices
March 22, 2021
Previous review

Easy to shop, fair prices

Date of experience: March 22, 2021
Pennsylvania
1 review
0 helpful votes
Follow Emily F.
Unfollow Emily F.
Share Review
Report Review

I wish you had contacted me to tell me that the blue ink i chose would not be visible against the grey fabric. I can barely see it and i'm only 34, it's not like my eyesight is going bad. I love the item, the grey color and the quality, i just wish i could see the name on it.

Date of experience: April 21, 2021
New Mexico
3 reviews
0 helpful votes
Follow Edward D.
Unfollow Edward D.
Share Review
Report Review

Worth the $
April 21, 2021

Extremely well made products that will perform as advertised. Only issue was they checked measurements with me before manufacture which was great since I had a couple wrong, but the customer service person was terrible because he clearly didn't understand the English language well enough to communicate numbers. We struggled through it but it was frustrating.

Date of experience: April 21, 2021
District of Columbia
1 review
0 helpful votes
Follow Jeannie X.
Unfollow Jeannie X.
Share Review
Report Review

We ordered a custom cover for our firepit and this cover is beautiful, excellent quality and fits perfectly. The fabric is a lovely gray with a textured look and the lining is heavy, protective and waterproof. The drawstring at the bottom enables us to cinch the cover tightly so it won't blow off. So far we are very happy with this cover and impressed with the quality.

Date of experience: April 21, 2021
Pennsylvania
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Share Review
Report Review

Success
April 21, 2021

The Fire Pit cover fits perfectly and looks very nice.

Date of experience: April 21, 2021
Massachusetts
1 review
0 helpful votes
Follow Jerilyn F.
Unfollow Jerilyn F.
Share Review
Report Review

Happy with custom sectional cover!
April 21, 2021

Easy to follow measurement guide. Quick service. Got the waterproof material that I had been searching for. Quality product received with good fit!

Date of experience: April 21, 2021
Missouri
1 review
0 helpful votes
Follow Bruce R.
Unfollow Bruce R.
Share Review
Report Review

Shipping container
April 21, 2021
Updated review

I like the cover
I like the site to an extent.
I don't like the packaging. You can't open it unless you use a knife and that could potentially cut the cover. That was a joke

Date of experience: April 21, 2021

Easy
April 4, 2021
Previous review

Easy

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
Follow Ana K.
Unfollow Ana K.
Share Review
Report Review

Good experience
April 21, 2021
Updated review

Good experience except product took longer than expected

Date of experience: April 21, 2021

So far very good experience
March 28, 2021
Previous review

So far very good experience

Date of experience: March 28, 2021
Ohio
1 review
0 helpful votes
Follow Mike F.
Unfollow Mike F.
Share Review
Report Review

Trivs Restaurant & Lounge
April 21, 2021

Great from beginning to end.
High quality customer service and product.

Date of experience: April 21, 2021
Maryland
1 review
0 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Share Review
Report Review

Great products
April 21, 2021

I am more than impressed with the covers I purchased from Covers & All. They arrived quicker than expected and the measurements were perfect. I highly recommend this company.

Date of experience: April 21, 2021
Michigan
1 review
0 helpful votes
Follow Rich W.
Unfollow Rich W.
Share Review
Report Review

Fire pit cover
April 21, 2021

Received the fire pit cover faster than the expected date of delivery.
The cover fit perfectly

Date of experience: April 21, 2021
Texas
1 review
0 helpful votes
Follow Scott H.
Unfollow Scott H.
Share Review
Report Review

Custom tarp
April 21, 2021

Covers and All is great! I like the ease of ordering and my tarp arrived 3 weeks early. Covers and All has made all of my tarp and covers, over 10 so far.

Date of experience: April 21, 2021
Massachusetts
1 review
0 helpful votes
Follow Dave D C.
Unfollow Dave D C.
Share Review
Report Review

Grill cover crazy
April 21, 2021

Measured, ordered, 2 weeks later a perfect fitting cover.

Date of experience: April 21, 2021
Virginia
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Terrible customer service
May 21, 2021

4 out of 5 covers that I bought were perfectly designed and fit well. The 5th was not. The angles of a curved couch were too extreme. This seems like a simple fix, but it very clearly is not since after 6 conversations with the customer service staff, there is still no resolution. I have requested to return the item and they refuse to provide an address to return the cover. I have requested a refund, which they have denied. They continue to ask for pictures, which I have already sent 7 to their "feedback" team. I would avoid this company at all costs.

Date of experience: April 21, 2021