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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Michigan
1 review
0 helpful votes
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Responsive
April 22, 2021

Very good communication and worked to the exact specs even for a very small job

Date of experience: April 22, 2021
Colorado
1 review
0 helpful votes
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Sun Joe cover
April 22, 2021
Updated review

Easy custom order process, put in dimensions & options

Date of experience: April 22, 2021

Easy custom order process
April 5, 2021
Previous review

Easy custom order process

Date of experience: April 5, 2021
Wisconsin
1 review
0 helpful votes
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Nice Cover
April 22, 2021

The product was as planned and fits nicely over the table.

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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Service
April 22, 2021

Product was amazing and very satisfied with the quality... Service overall was good, but didn't care for the follow up procedure and not talking with someone that was very professional with there answers.

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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Better than the original
April 22, 2021

The quality and workmanship is exceptional! The price was budget friendly especially when compared to other sites. I will be making future purchases. Kudos, on a spectular product!

Date of experience: April 22, 2021
Colorado
1 review
0 helpful votes
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I paid for it to get shipped by a certain date with expedited shipping - it did NOT make it on time, even after reaching out 3 times during the process to ensure that they were on time. It was still late - then to top it off they originally refused to refund my expedited shipping costs that i paid since it was late, and i had to make a big deal and have it pushed up the chain to managers/supervisors.

Date of experience: April 22, 2021

I GOT THE WRONG SIZE IN MUY ORIGINAL ORDER
April 28, 2021
Previous review

I GOT THE WRONG SIZE IN MUY ORIGINAL ORDER - REACHED OUT TO CUSTOMER SERVICE WITH NO RESPONSE

Date of experience: March 29, 2021
Ohio
1 review
0 helpful votes
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Second time we ordered a cover...
April 22, 2021
Updated review

My wife took the measurements and ordered the cover. They even asked us to double check, just to make sure the measurements were correct. We had ordered a cover previously and moved the outdoor furniture to a new location which meant a new layout. The new cover fits perfect and matches the previous covers still.

Date of experience: April 22, 2021

Hope the cover fits!
April 3, 2021
Previous review

Hope the cover fits!

Date of experience: April 3, 2021
Michigan
1 review
0 helpful votes
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Cover does not fit.
May 22, 2021

Cover does not fit circumference of daybed. Clips not put in correct location. So far they have stopped responding to our emails and have not offered to remake the cover. Their site says give exact dimensions and they will add the additional inches to make the cover work. We did not find this to be true. We also provided the make and model of the daybed.

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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Patio Cushion Covers
April 22, 2021
Updated review

Able to customize the size and prices are affordable.

Date of experience: April 22, 2021

Able to customize the size and prices are affordable
April 5, 2021
Previous review

Able to customize the size and prices are affordable.

Date of experience: April 5, 2021
Missouri
1 review
0 helpful votes
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I would recommend this company
April 22, 2021
Updated review

It was easy to order. They were a little later then the quoted delivery date but were very helpful when I inquired about it. The dimensions for the top cushions are a bit bigger than I requested but I would rather have that than to small.
The craftsmanship is excellent. I am very impressed with the look.

Date of experience: April 22, 2021

Quick and easy
March 28, 2021
Previous review

Quick and easy

Date of experience: March 28, 2021
Alabama
1 review
0 helpful votes
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Very pleased with my custom cover
April 22, 2021

I was nervous about ordering a custom cover but the team at covers & all held my hand through the process. We communicated several times to make sure it was the perfect fit! The cover seems durable and is easy to remove and cover. Thank you!

Date of experience: April 22, 2021
Virginia
1 review
0 helpful votes
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Cover for a electric smoker
April 22, 2021
Updated review

Love my cover, has my nickname on it, fits perfectly

Date of experience: April 22, 2021

First time on site
April 1, 2021
Previous review

First time on site

Date of experience: April 1, 2021
Illinois
1 review
0 helpful votes
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Different materials
April 22, 2021

I ordered loveseat and chair covers. I assumed the covers would be made of the same material and was surprised when they were delivered and were quite different.
I would have preferred them to match but they do the job and protect my furniture. They are made well and fit perfectly.

Date of experience: April 22, 2021
Wisconsin
1 review
0 helpful votes
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Soundbar Cover
April 22, 2021

Easy ordering process and always nice products received. Slow to ship but that seems the case everywhere these days.

Date of experience: April 22, 2021
Colorado
1 review
0 helpful votes
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My order arrived 2 weeks late
May 22, 2021

Horrible customer service! I contacted the company by phone, email (no response) and through the online chat and no one was able to provide accurate information about the delay in my order.

Date of experience: April 22, 2021
Tennessee
1 review
0 helpful votes
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High quality custom covers
April 22, 2021
Updated review

I have several covers from Covers & All and they are excellent! Fit perfectly and totally weatherproof.

Date of experience: April 22, 2021

Excellent instructions regarding measuring!
November 27, 2020
Previous review

Excellent instructions regarding measuring!

Date of experience: November 26, 2020
Colorado
1 review
0 helpful votes
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Great covers!
April 22, 2021
Updated review

I love that I can order custom sizes and the ordering process is very user friendly. The product came relatively quickly and they were great quality and fit perfectly!

Date of experience: April 22, 2021

I love that I can order custom sizes and the ordering...
April 2, 2021
Previous review

I love that I can order custom sizes and the ordering process is very user friendly

Date of experience: April 2, 2021
Oregon
1 review
0 helpful votes
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Fire table cover
April 22, 2021

We received our fire table cover yesterday and couldn't be more pleased. The fabric appears very durable. The custom fit is fabulous. Well done Covers & All...

Date of experience: April 22, 2021
Florida
2 reviews
0 helpful votes
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Easy instructions to measure custom grill cover and reasonably priced. Fast followup to clarify my measurement and delivery was faster than expected.

Date of experience: April 22, 2021

Easy instructions to measure custom grill cover and...
April 5, 2021
Previous review

Easy instructions to measure custom grill cover and reasonably priced.

Date of experience: April 5, 2021
Pennsylvania
1 review
0 helpful votes
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Zippers on completely wrong side
April 22, 2021

I've ordered outdoor covers to replace 2 seating areas. I even sent an image so you can see how they look. Unfortunately when I received them, the zippers on my top cushions were sewed on the top of it, not bottom. It's ashamed because I waited for them for weeks and now I am really disappointed.

Date of experience: April 21, 2021