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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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A little tight
May 5, 2021
Updated review

It's a little tight going on but fits fine once you get it on
Good material, good image reproduction

Date of experience: May 5, 2021

Have to wait to see the product
April 6, 2021
Previous review

Have to wait to see the product

Date of experience: April 6, 2021
California
1 review
0 helpful votes
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California
May 5, 2021
Updated review

Received the cover in a timely manner, well made, great product.

Date of experience: May 5, 2021

Will see haven't received the cover
April 7, 2021
Previous review

Will see haven't received the cover.

Date of experience: April 6, 2021
California
1 review
0 helpful votes
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I had to babysit 24-48 hrs customer service never happened.

Richard, Trevor, Kathy

Fabric was incorrect, size was wrong. They couldn't make the same thing twice.

Spent 160$ all I have is a pile of crap that I cannot use. Gee thanks for the 20% back.

THISCOMPANYSUCKS go to a professional company.

Date of experience: May 5, 2021
Oregon
1 review
0 helpful votes
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My new go to place for replacement covers!
May 5, 2021
Updated review

Easy to order size and fabric choice! Took a while to arrive, but they kept me informed of arrival date and status.

Date of experience: May 5, 2021

Easy to order size and fabric choice!
April 13, 2021
Previous review

Easy to order size and fabric choice!

Date of experience: April 13, 2021
Alabama
1 review
0 helpful votes
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Perfect fit, heavy duty and look nice
May 5, 2021
Updated review

Easy to use site with simple measuring instructions for all styles of furniture

Date of experience: May 5, 2021

Easy to use site with simple measuring instructions...
April 18, 2021
Previous review

Easy to use site with simple measuring instructions for all styles of furniture

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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Poor customer service
June 4, 2021

The customer service is in India - it is very difficult to communicate with the customer service

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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Expectation was exceed beyond measure!
May 5, 2021
Updated review

You had what I needed and the staff went above and beyond to ensure the cover fit perfectly and it does. Thank you.

Date of experience: May 5, 2021

You had what I needed
April 9, 2021
Previous review

You had what I needed

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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I was told my cover would arrive on a certain date and even paid extra for express shipping and then when it shipped it has a delivery date of two week later. And, they were not willing to do anything. Not even refund my express shipping charge. Don' trust this company.

Date of experience: May 5, 2021
Maryland
1 review
0 helpful votes
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Good covers
May 5, 2021

Good quality covers that for well. It did take several weeks longer to get them than first started.

Date of experience: May 5, 2021
Massachusetts
1 review
0 helpful votes
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This company needs help
June 4, 2021

The product leaked and I was told to take a video of the leak and send it to them. Any other professional company would have said just send it back and we will send a new one.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Massachusetts
1 review
0 helpful votes
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Still Waiting
June 4, 2021
Updated review

They were very helpful on a chat, I couldn't determine the shape of my outdoor sofa so I could use the correct measuring guide.The delivery of my cover was supposed to be April 29,2021 and I'm still waiting for it.

Date of experience: May 5, 2021

Great customer service
April 14, 2021
Previous review

Great customer service

Date of experience: April 14, 2021
North Carolina
1 review
0 helpful votes
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Excellent products!
May 5, 2021

The custom cover that protects our treadmill on the screened porch is a perfect fit. Although not the heaviest material available, it is heavier than we expected. Water and pollen resistant, it is the BEST cover. As with our outside generator cover, we are very pleased and recommend COVERS and ALL to everyone!

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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The service was good, I was just thinking the "sky blue" color would be more blue and not as greyish. It really doesn't match my other cushions now but I'll live with it cuz it's hard to find this kind of service.

Date of experience: May 5, 2021
Texas
2 reviews
0 helpful votes
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Great cover
May 5, 2021

We purchased this cover for a cabinet/chest that we moved to our patio and wanted to keep the dust, leaves, and rain off of it. So far, all looks well, especially after a heavy rain last weekend. The cover is quite sturdy - like a boat canvas and that helps to keep the chest protected. Very happy to have it.

Date of experience: May 4, 2021
Virginia
2 reviews
0 helpful votes
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I ordered six custom tarps and even though the website said the size may fluctuate 1"-2", I needed them as exact as possible and said so in the comments. They allow a given time, (I think it's 24 hrs,) for adjustments to the order. I came in just at the edge. Arthur, in customer service was working with me when my line cut out. He tried to call me back and left a message. When I called back I wasn't able to connect with him. I thought the time was past and I had lost my chance. Fifteen minutes later Arthur called. Yes, he could make the adjustments. The order was suppused to arrive on the 5th, It arrived on the 3rd! The tarps were excellent quality and exact measurements! I couldn't be more pleased!

Date of experience: May 4, 2021
Minnesota
1 review
0 helpful votes
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Great Covers
May 4, 2021

Covers are well made. Heavy duty. They keep my cat from destroying my stereo system.

Date of experience: May 4, 2021
Arizona
1 review
0 helpful votes
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Very well made products.
May 4, 2021

I had a custom fire pit cover made and was very impressed with the quality of the material and the overall workmanship; the cover fit to a T.

Date of experience: May 4, 2021
California
1 review
0 helpful votes
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Love them!
May 4, 2021

Easy to order on line...
Received the covers quickly... a few days ahead of schedule.
And the covers are perfect! Color, fit, and the quality is great.
We have an outdoor sofa we needed custom cushions for and these covers are exactly what we needed at a reasonable price.
Will order more once we build the next piece of outdoor furniture!

Date of experience: May 4, 2021
California
1 review
0 helpful votes
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We purchased four covers for self designed and built patio chairs. The directions for measurement were clear and the resulting covers fit as expected. The covers are well made with sealed seams, covered vents, handles and drawstrings. We very pleased with the quality.

Date of experience: May 4, 2021
Florida
1 review
0 helpful votes
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Exactly what I wanted!
May 4, 2021

Well made product combined with easy online ordering and superb customer service! Definitely will use again! :)

Date of experience: May 4, 2021