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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,047
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New Jersey
1 review
0 helpful votes
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Salon Boat Cushion
May 6, 2021

One of my cushions on our boat was worn and torn. I ordered a cover for just that one and waiting to see how it turned out. Well, I am now going to order for all the cushions in the salon. Very pleased.

Date of experience: May 6, 2021
Maine
1 review
0 helpful votes
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Great outdoor cushion cover upgrade!
May 6, 2021
Updated review

The site was very slow to go from page to page and to update information. The custom covers I received are great. Fit well, waterproof and so far, dog paw proof. Communication was great.

Date of experience: May 6, 2021

The site was very slow to go from page to page and...
April 11, 2021
Previous review

The site was very slow to go from page to page and to update information

Date of experience: April 11, 2021
Ohio
1 review
0 helpful votes
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Great Product
May 6, 2021

Being able to order outdoor cushion covers online in custom sizes is awesome! We had a little back and forth with sizing and shipping was later than expected because there was a material shortage but overall I would highly recommend this company and product. You have taken reupholstering and made it affordable and fairly fast. We ordered 12 outdoor cushion covers and they fit perfectly! Thank you!

Date of experience: May 6, 2021
New York
1 review
0 helpful votes
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Fast and easy
May 6, 2021
Updated review

I found the website easy to use and informative. My order arrived much faster than expected and of a high quality. Very pleased with my order

Date of experience: May 6, 2021

Easy peesie
April 24, 2021
Previous review

Easy peesie

Date of experience: April 24, 2021
Virginia
1 review
0 helpful votes
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Ordered custom covers for outdoor furniture which fit great and appear to be really well made.
I actually pulled the trigger on the order because I thought I would like the free gift they were offering but when I completed the order they wanted to give me something different (which I didn't want). Talking with customer service I was told I had ordered too much stuff and was not eligible for the other gift. Really?

Date of experience: May 5, 2021
Nebraska
1 review
0 helpful votes
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Popcorn cart cover
May 5, 2021
Updated review

Our popcorn cart stands in our backyard in the dusty desert of Las Vegas. I needed to find a cover to protect the inside of my popcorn maker from the dust.
This fit the bill exactly. I provided my measurements as instructed and my new cover arrived exactly as ordered. It is well constructed and the sewing is excellent.
This will last us a long time. Thanks to Covers & All.

Date of experience: May 5, 2021

We'll see how it goes
April 9, 2021
Previous review

We'll see how it goes. So far, so good

Date of experience: April 9, 2021
California
1 review
0 helpful votes
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The covers fits our couch and chair perfectly! I am so pleased with the quality and they were very thorough with the measurements to ensure we had the most perfect covers delivered. Very happy and will recommend and use them in the future if we need custom covers!

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Worked like a charm
May 5, 2021

Great website. Made it easy to measure and order. When they arrived, everything fit perfectly and it looks great.

Date of experience: May 5, 2021
Texas
2 reviews
0 helpful votes
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Product review
May 5, 2021

After much consideration, I decided that my best options were to contact Covers&all to order the grill cover that I sorely needed. The order was to be a cover that included a faucet pocket as well as a shelf. I supplied necessary dimensions as well as picture of the unit so that there would not be any issues with sizing. After only one size clarification, a well made cover was sent to me. The workmanship and material was more that wxpected and fit perfectly. Good service and response.

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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A little tight
May 5, 2021
Updated review

It's a little tight going on but fits fine once you get it on
Good material, good image reproduction

Date of experience: May 5, 2021

Have to wait to see the product
April 6, 2021
Previous review

Have to wait to see the product

Date of experience: April 6, 2021
California
1 review
0 helpful votes
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California
May 5, 2021
Updated review

Received the cover in a timely manner, well made, great product.

Date of experience: May 5, 2021

Will see haven't received the cover
April 7, 2021
Previous review

Will see haven't received the cover.

Date of experience: April 6, 2021
California
1 review
0 helpful votes
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I had to babysit 24-48 hrs customer service never happened.

Richard, Trevor, Kathy

Fabric was incorrect, size was wrong. They couldn't make the same thing twice.

Spent 160$ all I have is a pile of crap that I cannot use. Gee thanks for the 20% back.

THISCOMPANYSUCKS go to a professional company.

Date of experience: May 5, 2021
Oregon
1 review
0 helpful votes
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My new go to place for replacement covers!
May 5, 2021
Updated review

Easy to order size and fabric choice! Took a while to arrive, but they kept me informed of arrival date and status.

Date of experience: May 5, 2021

Easy to order size and fabric choice!
April 13, 2021
Previous review

Easy to order size and fabric choice!

Date of experience: April 13, 2021
Alabama
1 review
0 helpful votes
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Perfect fit, heavy duty and look nice
May 5, 2021
Updated review

Easy to use site with simple measuring instructions for all styles of furniture

Date of experience: May 5, 2021

Easy to use site with simple measuring instructions...
April 18, 2021
Previous review

Easy to use site with simple measuring instructions for all styles of furniture

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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Poor customer service
June 4, 2021

The customer service is in India - it is very difficult to communicate with the customer service

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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Expectation was exceed beyond measure!
May 5, 2021
Updated review

You had what I needed and the staff went above and beyond to ensure the cover fit perfectly and it does. Thank you.

Date of experience: May 5, 2021

You had what I needed
April 9, 2021
Previous review

You had what I needed

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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I was told my cover would arrive on a certain date and even paid extra for express shipping and then when it shipped it has a delivery date of two week later. And, they were not willing to do anything. Not even refund my express shipping charge. Don' trust this company.

Date of experience: May 5, 2021
Maryland
1 review
0 helpful votes
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Good covers
May 5, 2021

Good quality covers that for well. It did take several weeks longer to get them than first started.

Date of experience: May 5, 2021
Massachusetts
1 review
0 helpful votes
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This company needs help
June 4, 2021

The product leaked and I was told to take a video of the leak and send it to them. Any other professional company would have said just send it back and we will send a new one.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Massachusetts
1 review
0 helpful votes
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Still Waiting
June 4, 2021
Updated review

They were very helpful on a chat, I couldn't determine the shape of my outdoor sofa so I could use the correct measuring guide.The delivery of my cover was supposed to be April 29,2021 and I'm still waiting for it.

Date of experience: May 5, 2021

Great customer service
April 14, 2021
Previous review

Great customer service

Date of experience: April 14, 2021