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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
2 reviews
0 helpful votes
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Impressed
May 6, 2021

I ordered custom sized covers for 2 outdoor sofas and 4 chairs. They arrived a few days after initially projected. The quality of the fabric seems quite good. We are in a desert climate so it will be interesting to see how they hold up over time. The covers fit perfectly and were easy to put over the furniture and secure.

Date of experience: May 6, 2021
Massachusetts
1 review
0 helpful votes
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Excellent quality and price
May 6, 2021
Updated review

Easy ordering and the quality of the covers exceeded my expectations. Very reasonably priced. Very happy all around

Date of experience: May 6, 2021

Easy ordering and reasonably priced
April 10, 2021
Previous review

Easy ordering and reasonably priced

Date of experience: April 10, 2021
California
1 review
0 helpful votes
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They fit perfectly
May 6, 2021
Updated review

I was very pleasantly surprised how well this company got it right. Their instructions on how to measure my cushions properly really paid off.

Date of experience: May 6, 2021

Easy to use and reasonably priced
April 10, 2021
Previous review

Easy to use and reasonably priced.

Date of experience: April 10, 2021
Canada
1 review
0 helpful votes
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Magic!
May 6, 2021

I had some questions about the sizing of my cover and had support via chat. There is excitement with ordering something from the other side of the world and wondering what might show up and the cover was perfect, I love it. What a service!

Date of experience: May 6, 2021
Oregon
1 review
0 helpful votes
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Umbrella weight bag
May 6, 2021
Updated review

Easy to use website to order. Product was what they described and easy to use.

Date of experience: May 6, 2021

Easy to use website to order
April 19, 2021
Previous review

Easy to use website to order

Date of experience: April 18, 2021
New York
1 review
0 helpful votes
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My unusually shaped cover fits like a glove, thanks to their responsive and inquisitive customer service. Thanks!

Date of experience: May 6, 2021
New York
1 review
0 helpful votes
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Wrong order - totally off
June 5, 2021
Updated review

This would have been fine, but the wrong order was sent to me. I asked for gray and got block. The tarps on not the correct sizes I had, no velcro, chains, etc.

Date of experience: May 6, 2021

The site is easy to use and the customer service is...
April 22, 2021
Previous review

The site is easy to use and the customer service is straight forward.

Date of experience: April 22, 2021
California
2 reviews
5 helpful votes
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We ordered a cover for an outdoor coffee table. The coffee table is, well, low to the ground and rectangular shaped, as coffee tables usually are. I measured, sent specific dimensions and received a cover. The cover I received is tall and cube shaped. I have repeatedly contacted the company, following their guidelines and submitting all the info showing the incorrect dimensions of the cover, videoing the measuring of it, etc., yet they continue to say I have not submitted enough or the correct measuring of the item, and this is after receiving one email saying they see the problem and a new cover has been ordered for me. Subsequent emails come now saying I need to send more info. I am done with this company and will not order from them again. There are other places out there and from now on I will be using them.

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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Bad customer service.
June 5, 2021

Sent e-mail RE I'll fitting cover Monday and no reply for 3 days; now Thursday.

Sent e-mail correcting measurement and received reply indicating that measurements were updated yet cover arrived improper size.

Date of experience: May 6, 2021
Washington
1 review
0 helpful votes
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Great covers!
May 6, 2021

We needed new covers for our outdoor ottomans and found the perfect set on Covers & All. The website was easy to navigate and the covers arrived fairly quickly. They seem very durable. Very satisfied!

Date of experience: May 6, 2021
Louisiana
1 review
0 helpful votes
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Great product
May 6, 2021
Updated review

Very easy. They showed me exactly what to measure and upload pics. They had a question for me about an additional measurement they wanted from the picture and drew out exactly what they needed on the picture. The end product was great. Custom made and fit perfectly for a good price. TBH I was really amazed by the whole experience. I don't normally write reviews but I don't mind giving props on this one

Date of experience: May 6, 2021

Easy ordering
April 12, 2021
Previous review

Easy ordering

Date of experience: April 11, 2021
California
1 review
0 helpful votes
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Excellent Service and Quality
May 6, 2021

I can't say enough with customer service, quality review of my orders. If you are looking for good and top of the line covers, don't look any further.

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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Happily covered
May 6, 2021

The team at covers and all were amazing to work with. They helped us measure the dimensions of our curved outdoor couch and sent specific direction. This eliminated guess work. The end result is amazing.

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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A walk in the park
May 6, 2021
Updated review

Very easy website to work with. My picnic table is homemade and larger than most. Glad to find a website that made custom sizes. Look forward to seeing how it fits when it arrives.

Date of experience: May 6, 2021

Very easy website to work with
April 18, 2021
Previous review

Very easy website to work with. My picnic table is homemade and larger than most. Glad to find a website that made custom sizes. Look forward to seeing how it fits when it arrives.

Date of experience: April 18, 2021
Florida
2 reviews
0 helpful votes
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Custom HVY Duty Chimenea Covers
May 6, 2021
Updated review

Despite my concerns three sets of email went back and forth to get the order right. What I received were heavy duty BLUE fabric covers all well sewn with sturdy pull handles; comes with pull straps. The strings on the pull straps are not heavy enough and I fear puling them will cause them to break.

Date of experience: May 6, 2021

So far easy to order; I worry about my custom chimeneas...
April 15, 2021
Previous review

So far easy to order; I worry about my custom chimeneas and if your standard shapes will work. Hope you call if there are any questions...

Date of experience: April 15, 2021
North Carolina
1 review
0 helpful votes
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Durable product
May 6, 2021
Updated review

So far I am loving this site. Have been searching for a place to have custom covers for my outside furniture and things. Although the process was somewhat lengthy with back and forth on measurements, I will definitely be ordering from them again.

Date of experience: May 6, 2021

So far I am loving this site
April 2, 2021
Previous review

So far I am loving this site. Have been searching for a place to have custom covers for my outside furniture and things

Date of experience: April 1, 2021
New York
2 reviews
0 helpful votes
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Perfect fi!
May 6, 2021

Measurements were taken with adjustments based on photos. The end result was a perfect fit. The material is so much better than the covers provided by the respective equipment manufacturers.

Date of experience: May 6, 2021
Washington
1 review
0 helpful votes
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Quality
May 6, 2021

So easy to order custom fit covers for our outdoor patio furniture and the quality is great. They will protect our furniture investment for years to come.

Date of experience: May 6, 2021
New Jersey
1 review
0 helpful votes
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Salon Boat Cushion
May 6, 2021

One of my cushions on our boat was worn and torn. I ordered a cover for just that one and waiting to see how it turned out. Well, I am now going to order for all the cushions in the salon. Very pleased.

Date of experience: May 6, 2021
Maine
1 review
0 helpful votes
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Great outdoor cushion cover upgrade!
May 6, 2021
Updated review

The site was very slow to go from page to page and to update information. The custom covers I received are great. Fit well, waterproof and so far, dog paw proof. Communication was great.

Date of experience: May 6, 2021

The site was very slow to go from page to page and...
April 11, 2021
Previous review

The site was very slow to go from page to page and to update information

Date of experience: April 11, 2021