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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Illinois
1 review
0 helpful votes
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Excellent Quality Covers
May 15, 2021
Updated review

Quality covers and great fit. By following their instructions for measuring the furniture, the fit was perfect. Also had the same experience with our custom fire pit.

Our only complaint is the description of the color when ordering different materials. We ordered beige covers for chairs and sofa and bit descriptions were beige though same materials nit available for both so we had to order two different types material. The colors do not match though both described as beige.

Date of experience: May 15, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Rob. Thank you for taking the time to share detailed feedback on your Coversandall purchase. We truly appreciate it.

Each fabric has distinct features and thus 'Beige', which is a generic term, may have a different shade for each material. We have worked hard to make the order process as transparent as possible. The product page displays a thumbnail for each fabric color. For your reference, here are direct links:

COVER MAX BEIGE - https://cdn.coversandall.com/wysiwyg/swatches/store_1/cover-max-beige.jpg
COVER RITE BEIGE - https://cdn.coversandall.com/wysiwyg/swatches/store_1/cover-rite-beige_1_.jpg

May we suggest that you order our Free Swatch Kit to get a glimpse of all the fabrics we have on offer? There is no cost associated with ordering one and we feel you would find it useful. You can order the kit here:

https://www.coversandall.com/swatch-kit.html

We are glad you like the covers and hope to have another opportunity to work with you soon. If you have additional comments or questions, please feel welcome to write to us at [email protected].


Quality covers and great fit
April 10, 2021
Previous review

Quality covers and great fit

Date of experience: April 10, 2021
Texas
1 review
0 helpful votes
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Great service
May 15, 2021

The customer service design reps were very helpful to ensure our specialty covers were accurate for our needs

Date of experience: May 15, 2021
Illinois
1 review
0 helpful votes
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Sectional cover
May 15, 2021

Ordering was interesting. Called & was told he would handle it, but after giving him all the information he said ok now let me help you order online. Therefore it took along time to place the order. Put it on yesterday. Fits nice except it seems to drag on the ground a lot.

Date of experience: May 15, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Rodney. Thank you for taking the time to rate your Coversandall purchase. We truly appreciate it.

We are sorry for any difficulties you faced while placing your order. Since we offer fully custom covers, we have worked hard to make the product pages as informative as possible along with example images. The various options associated with a custom cover cannot be as effectively described over a phone call, hence it is important that you place your order online yourself after looking at the examples. Our support team is always happy to walk you through the process.

Each cover is handcrafted by meticulously following the measurements and instructions you provide. You can view the final agreed dimensions in your Coversandall account. Kindly compare the agreed size with the cover you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.

Note that as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out."

South Carolina
1 review
0 helpful votes
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Outdoor sofa cover
May 15, 2021
Updated review

Simple process. Cover fits great. Waterproof. Like the color selection.

Date of experience: May 15, 2021

Simple process
April 20, 2021
Previous review

Simple process

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Products don't match
June 14, 2021

Ordered 6 pieces but two we made from a different fabric in a different color than the other four.

Date of experience: May 15, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Dave. We are sorry to note your disappointment and understand it is due to a difference in the colors of your covers.

Per your order confirmation email, four of the covers were ordered in the material COVER RITE NAVY BLUE while the other two were ordered in COVER MAX BLUE

Notwithstanding the obvious difference in the color names, each fabric has distinct features and thus 'Blue' may have a different shade for each material. We have worked hard to make the order process as transparent as possible. The product page displays a thumbnail for each fabric color. For your reference, here are direct links as well:

COVER RITE NAVY BLUE - https://cdn.coversandall.com/wysiwyg/swatches/store_1/cushion-rite-navy-blue_1.jpg
COVER MAX BLUE - https://cdn.coversandall.com/wysiwyg/swatches/store_1/cover-max-blue.jpg

We trust you are happy with the quality of your custom covers. If you have additional questions, please feel welcome to write to us at [email protected].

New York
1 review
0 helpful votes
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Covers
May 15, 2021

Quality of workmanship, fabric, everything excellent

Date of experience: May 15, 2021
Florida
2 reviews
0 helpful votes
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My order was guaranteed to be here on 5/3. They did not arrive until a week later. For my inconvenience that took 5% off order. Really! Then I received an email that I was going to also receive 2 blue covers for outdoor covers for my inconvenience. Well. Guess what! I never received them! I will advertiser anything else from them not will I recommend them.

Date of experience: May 15, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Cindy. Please accept our sincere apologies for the delay on your order.

We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your custom cushion covers were shipped late and further delayed in transit. We understand how this can be disappointing; thank you for accepting the partial refund on the product cost as a gesture.

With regard to "free blue covers", we apologize however we are unable to determine what you are referring to. We offer custom covers so cannot possibly send you a random sized cover (except for our storage bag). Could you please forward the email you have mentioned to [email protected]? If we've committed something to you we will certainly honor it.

With regard to your review, it is collected and moderated independently by a third party service. We have no control over what is displayed and what isn't. Occasionally, we flag a review as inappropriate according to the posting guidelines but the final decision rests with Sitejabber. However, reviews such as the one you have written, when we have honestly erred, are always welcome and help us understand how we can do better. You can view your review by looking up our name on the Sitejabber website and using the filters and sorting.

New York
1 review
0 helpful votes
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Great custom made product..
May 15, 2021

Every happy with quality and workmanship of the product I ordered, as well as customer service. Shipping was fast, received it two weeks ahead of original ship date, I would definitely recommend to others.

Date of experience: May 15, 2021
California
1 review
0 helpful votes
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Okay
May 15, 2021

Only problem was they gave a wrong delivery date. Course it was an estimated time line. I think the product is good, but only have had it for a couple of days.

Date of experience: May 15, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Maureen. Thank you for the rating and feedback on your Coversandall experience.

We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your custom cushion covers were shipped late. We understand how this can be disappointing and apologize for the inconvenience.

We are glad you like the covers and hope to have another opportunity to work with you soon. If you have additional comments or questions, please feel welcome to write to us at [email protected]

Minnesota
1 review
0 helpful votes
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Perfect Fit
May 15, 2021

From the moment I found the website it was just easy. Cleat instructions for measuring and the product quality was top notch.

Date of experience: May 15, 2021
Ohio
1 review
0 helpful votes
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Outdoor Kitchen
May 15, 2021

I made several modifications to a standard cover including a top cover for a pizza oven. It was very easy and the price was reasonable. The cover came in on time and heavy duty just like I wanted. I am impressed by the quality and look of my outdoor kitchen cover!

Date of experience: May 15, 2021
North Carolina
1 review
0 helpful votes
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First time shopper
May 15, 2021

Ordering was a breeze! And my table cover fits like a glove! Very sturdy material. I am very pleased!

Date of experience: May 15, 2021
New York
1 review
0 helpful votes
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Boat sun shade
May 15, 2021

Excellent customer service. High quality product. My own measurements were slightly too large.

Date of experience: May 15, 2021
California
1 review
0 helpful votes
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Came quickly, seems to be good quality..
May 15, 2021
Updated review

Order was smooth, website works well. Came quickly, item seems to be good quality..

Date of experience: May 14, 2021

Order was smooth, website works well
May 4, 2021
Previous review

Order was smooth, website works well.

Date of experience: May 4, 2021
Colorado
1 review
0 helpful votes
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Outdoor sectional slipcovers.
May 15, 2021

I am so impressed with how well the slipcovers fit, the quality of work/materials and how easy it was to place an order.

Date of experience: May 14, 2021
Texas
1 review
0 helpful votes
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Tv cover
May 15, 2021

Got here faster than they originally said, very happy with the company.

Date of experience: May 14, 2021
Iowa
1 review
0 helpful votes
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Very satisfied!
May 15, 2021
Updated review

The covers look really nice and I'm very pleased with the product!

Date of experience: May 14, 2021

Easy to order on this site
April 16, 2021
Previous review

Easy to order on this site. Helpful directions to measure.

Date of experience: April 16, 2021
New Jersey
2 reviews
0 helpful votes
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Great service. Great site
May 18, 2021
Updated review

Perfect fit. Great collaboration to ensure a perfect fit on both items.

Date of experience: May 14, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello John. Thank you for taking the time to provide your feedback. We are glad that our product and service met your expectations.

However, it seems you have inadvertently selected 1 star (poor) as the overall rating. We request you to update the rating accordingly.

If you do have any concerns, please feel welcome to contact us at [email protected]. We will be happy to assist you.


Great selection
April 17, 2021
Previous review

Great selection

Date of experience: April 17, 2021
Oklahoma
1 review
0 helpful votes
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Snow Blower cover
May 14, 2021
Updated review

It fit good, but didn't know it would come from India.

Date of experience: May 14, 2021

It worked great
April 23, 2021
Previous review

It worked great

Date of experience: April 23, 2021
California
1 review
0 helpful votes
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I saw these as an inexpensive alternative to new cushions. I chose a fabric that looked like a quality wiven material, but it looks more like a cheap windbreaker from my childhood…In the zippers are on the wrong sides of the cushions

Date of experience: May 14, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Erik. We are sorry to note your disappointment.

Unfortunately, 'quality' is a vague term that cannot be measured. We have worked hard to make the order process as transparent as possible. Towards this objective the product page describes each available material. On your order you have selected the material CUSHION RITE which is described as 600 Denier, 100% Solution Dyed Polyester Fabric with one side PU Coat. For a fabric feel, we have a different material called CUSHION FAB - also available for selection on the product page.

May we suggest that you order our Free Swatch Kit to get a glimpse of all the fabrics we have on offer? There is no cost associated with ordering one and we feel you would find it useful. You can order the kit here:

https://www.coversandall.com/swatch-kit.html

With regard to the zipper, your order confirmation email mentions the side you selected for the zipper. If you feel we have made a mistake, please take a picture of the cover clearly showing the error and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.