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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Snow blower
May 19, 2021

We received an email with a schematic drawing b4 they made it. TG they did - we saw we had measured incorrectly- we remeasured & was sent another drawing- showing the correct measurements! The fit is perfect!

Date of experience: May 19, 2021
New Hampshire
1 review
0 helpful votes
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Good Experience
May 19, 2021
Updated review

Easy so far exactly what i wanted and the product is very well made and was delivered earlier than promised all big pluses.

Date of experience: May 19, 2021

Easy so far exactly what i wanted
May 9, 2021
Previous review

Easy so far exactly what i wanted

Date of experience: May 9, 2021
Indiana
2 reviews
0 helpful votes
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Wrong Size Cover and No Response
June 18, 2021

I received the wrong size covers for NINE pillow cushions. I contacted customer service and followed up with e-mail and images to get it corrected and nobody is bothering to answer me. I'm FURIOUS. This is a TERRIBLE company and I want this issue corrected. Finally got a response e-mail asking me for more pictures showing the measurements are off and a picture of me trying to stuff the pillow into their cover (as if the pillow has anything to do with the measurements being off). VERY sketchy company giving me the run around instead of trying to solve the probelm.

Date of experience: May 19, 2021
Michigan
1 review
0 helpful votes
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Great covers!
May 19, 2021

I purchased covers for outdoor patio furniture and needed custom sizes. Staff was very helpful to ensure I had the correct measurements. Each cover fit perfectly! I even left the covers on over the winter and my furniture looked great in the spring.

Date of experience: May 19, 2021
Maryland
1 review
0 helpful votes
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Great customer service!
May 19, 2021
Updated review

Easy and helpful. Covers & All made sure I submitted all the right dimensions. Appreciated that very much.

Date of experience: May 19, 2021

Easy and helpful
April 20, 2021
Previous review

Easy and helpful

Date of experience: April 20, 2021
Florida
1 review
0 helpful votes
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Patio tv cover
June 18, 2021

Cover is difficult to put on cable box.(elastic is too tight) I just tossed it
Tv cover fits over tv. Zippers are a plus's. Too many Velcro fasteners on back. I'll just cut some of flaps off.
Disappointed but knew it may be difficult to have back fit well

Date of experience: May 19, 2021
Michigan
1 review
0 helpful votes
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Horrible experience
June 18, 2021

Toon almost a week to get the order placed. Placed online and card was charged but it said ordered failed and didn't receive a confirmation. Was told my an online chat rep that there was an error with the system and he would confirm in 24 hours. 48 hours later nothing and after reaching the next person he said they would have to issue a store credit and I can reorder. Another couple of days and nothing. Third representative said the same and got the credit issued but still couldn't place the order. After hours of hassling, they finally got it ordered and told me there was a $10 balance... For the same items I placed an order for, and got store credit for. Didn't want to argue, so I tried to pay the $10 and the circle began again. Never again...

Date of experience: May 19, 2021
Wisconsin
1 review
0 helpful votes
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Great covers!
May 19, 2021
Updated review

I was struggling to find covers to fix my new patio set and I didn't want to give up and just let them weather. So happy I found this company. The covers seem very durable and they fit perfectly! They were also a lot more affordable than I would have expected for a custom product.

Date of experience: May 19, 2021

Can't wait to see my covers!
April 28, 2021
Previous review

Can't wait to see my covers!

Date of experience: April 28, 2021
Arizona
1 review
0 helpful votes
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Hottub
May 19, 2021
Updated review

It was quick and easy, received what we were promised.

Date of experience: May 19, 2021

Quick ad easy
April 29, 2021
Previous review

Quick ad easy

Date of experience: April 29, 2021
Maryland
1 review
0 helpful votes
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Patio chair covers...
May 20, 2021

When covers didn't arrive on the date I was told, I called the help line. Was told that the fabric was backorder and it would be 2 more weeks... I wish they had let me know. Communication not very good with order~ Finally received covers and they seem nice... will see how they do. Looks are good, not great but they seem very sturdy.

Date of experience: May 19, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Jules. Please accept our apologies for the delay on your order.

Due to factors outside our control, the material selected on your order unexpectedly ran out of stock. We understand and regret the disappointment this must have caused.

Thank you for bearing with us and giving us the opportunity to delight you with our product. If you face any issues with the covers, please do not hesitate to reach us via our 24x7 phone or chat helpline.

Florida
1 review
0 helpful votes
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Nicely Done!
May 19, 2021

I ordered the extreme weather style covers for our band's speaker towers just in case of stray showers during our outdoor gigs. The material is a really sturdy weight and they seem put together very well. They even have vent pockets on the sides for ease of covering and removing without the suction effect. I haven't actually had a change to use them yet, but I am sure they will be fine, which is why I gave them a 4 and not a 5. My only side comment (and by no means a complaint, since I wasn't expecting it anyway) is that a clear carry bag was included with the covers and the covers don't fit in the carry bag...? Other than that, I am very pleased so far.

Date of experience: May 19, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Kevin. Thank you for taking the time to share detailed feedback on your Coversandall experience. We truly appreciate it.

The complimentary clear carry bag is meant for use after the covers are completely folded. Nevertheless, whenever you place your next order, please mention this order number in the notes section along with a request for a larger carry bag. We'll gladly include a slighty bigger one with that order.

If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.

Massachusetts
1 review
0 helpful votes
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Overall Great
May 19, 2021
Updated review

Easy and quick custom cushions. Color was a little different than the picture online but that was expected. It took a while to get the cushions. The delivery date the site gave me was very wrong. But overall great custom covers just make sure you order them in plenty of time.

Date of experience: May 19, 2021

Easy and quick custom cushions
April 24, 2021
Previous review

Easy and quick custom cushions

Date of experience: April 24, 2021
Maine
1 review
0 helpful votes
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Longer than expected
May 19, 2021
Updated review

Easy, just have your measurements on hand! The price was also right. One thing I was displeased is everywhere after I ordered promised a May 10th delivery: this did not happen. I understand production times but I revived the cases almost a week after the date they guaranteed!

Date of experience: May 19, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Gregory. Thank you for taking the time to provide your rating and feedback. We truly appreciate it.

The delivery date on your order is indeed 10 May. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped late and further delayed in transit. We understand how this can be disappointing and apologize for the inconvenience.

We are glad that the custom cushion covers met your expectations and hope to have another opportunity to work with you. Thank you for choosing Coversandall.


Easy, just have your measurements on hand!
April 20, 2021
Previous review

Easy, just have your measurements on hand!

Date of experience: April 20, 2021
Arizona
1 review
0 helpful votes
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Fit perfectly
May 19, 2021
Updated review

Our new cover fit perfectly. Well made. Made to order. Received our cover in a timely manner.

Date of experience: May 19, 2021

Wouldn't take my Bonvoy card
April 20, 2021
Previous review

Wouldn't take my Bonvoy card. Had to use another.

Date of experience: April 20, 2021
Tennessee
1 review
0 helpful votes
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Great product!
May 19, 2021

Shipping was a bit delayed but otherwise, very excited about our cushion covers, custom size

Date of experience: May 19, 2021
Florida
1 review
0 helpful votes
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Perfect fit!
May 19, 2021

Well-constructed with heavyweight fabric. The covers fit our outdoor daybed perfectly.

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Not happy customer!
June 18, 2021
Updated review

I was not happy with the covers I ordered once they arrived because the zipper was place on the front of the cover that shows when put on the couch! I called the company and was told to send a picture to *******@coversandall.com and a team member would contact me. I never received a call or comment regarding the issue! So beware that if they make your covers wrong, you are screwed out of your money and they don't care!

Date of experience: May 19, 2021

Easy to place the order online
April 23, 2021
Previous review

Easy to place the order online

Date of experience: April 23, 2021
New York
2 reviews
0 helpful votes
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Great product
May 19, 2021

Very nice, easy, great website and very good product

Date of experience: May 19, 2021
Pennsylvania
1 review
0 helpful votes
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Superior product and outstanding service.
May 19, 2021
Updated review

We are thrilled with the recently purchased grill cover, as well as the chair cover for our deck chairs (purchased two years ago). The material is extremely durable & fade resistant, with a perfect fit. Additionally, the service couldn't be better. After providing several dimensions and choosing various options, we received an email confirmation with a diagram before the cover was made. This was extremely valuable, as we misunderstood the left & right width meaning, and had provided the wrong dimensions. We were then able to correct our information, resulting in a perfect fit.

Date of experience: May 19, 2021

We are thrilled with the chair cover for our deck chairs...
May 2, 2021
Previous review

We are thrilled with the chair cover for our deck chairs that we purchased a couple years ago, so we are confident that our grill cover will be just as durable & reliable, with a perfect fit.

Date of experience: May 2, 2021
Georgia
1 review
0 helpful votes
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Easy covers
May 19, 2021

What a great alternative to the expensive replacement Sunbrella covers. While the fabric (grey) is more plastic-y than sunbrella, I think it may hold up better to my 4 animals, spilled drilnks and the hot Atlanta summers. The price was amazing and the service excellent.

Date of experience: May 19, 2021