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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,057
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Very pleased
May 21, 2021

Hello - we are very pleased with the cover. Good quality work, and the size fits our need perfectly. I was happy to find this solution to our problem! Thank you - Ellen

Date of experience: May 21, 2021
Rhode Island
1 review
0 helpful votes
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Bench cushion
May 21, 2021

Cover came out awesome abs fit in the bench perfectly.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Excellent customer service
May 21, 2021

We appreciated the thoroughness in the communications to ensure that the final product was as perfect as possible. In addition, the communications were very positive and very nicely spoken and expressed that you truly care about giving the best customer care as possible. We would definitely use this company again when needed. Thank you.

Date of experience: May 21, 2021
New York
1 review
0 helpful votes
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Fast and easy
May 21, 2021

The whole process was very fast and easy. The cover fits perfectly!

Date of experience: May 21, 2021
Pennsylvania
1 review
0 helpful votes
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Well made
May 21, 2021

Missing an outdoor cover, this was half the price and made to order. Took a couple weeks. Only reservation-color a little diff than expected. So what. It works.

Date of experience: May 21, 2021
California
1 review
0 helpful votes
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4T's Yard
June 20, 2021
Updated review

Easy to find a cover and color I liked with features fitting my needs. It was a bit of a concern when measuring and ordering custom. I would suggest placing your measuring guidelines in a prominent space to make it obvious how to proceed.

Date of experience: May 21, 2021

Easy enought to find a cover with a color I liked and...
May 29, 2021
Previous review

Easy enought to find a cover with a color I liked and a description that fits my needs. It's a bit of a concern when measuring and ordering custom. It would be easier if this was a brand specific fit but that may not be a realistic option.

Date of experience: April 29, 2021
Tennessee
1 review
0 helpful votes
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This site has easy instructions on how to get my customized cushion covers.

Date of experience: May 21, 2021

This site has easy instructions on how to get my customized...
April 27, 2021
Previous review

This site has easy instructions on how to get my customized cushion covers.

Date of experience: April 26, 2021
Washington
1 review
0 helpful votes
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Still not received!
June 20, 2021
Updated review

Ordered a cover a month ago. Scheduled delivery May 12th. It still has not arrived and it's now May 21st. It's suppose to arrive today, but not holding my breath.

Date of experience: May 21, 2021

Order process simple
April 23, 2021
Previous review

Order process simple

Date of experience: April 23, 2021
Texas
1 review
0 helpful votes
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Happy satisfied customer
May 21, 2021
Updated review

Great company! Great product, friendly and helpful staff over the phone

Date of experience: May 21, 2021

Great company!
April 21, 2021
Previous review

Great company!

Date of experience: April 21, 2021
Colorado
1 review
0 helpful votes
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Item still not delivered
June 20, 2021

I paid extra for expedited shipping and my items were supposed to be delivered by 5/13. It's now May 21st and it's still not here. Awesome. Not pleased.

Date of experience: May 21, 2021
Missouri
1 review
0 helpful votes
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Outside Sectional Couch Cover
May 21, 2021

So EASY to follow instructions for measuring my outside sectional couch. Fit perfectly when I got it. I am definitely ordering again. I have outdoor table and chairs to buy a cover for next.

Date of experience: May 21, 2021
Indiana
1 review
0 helpful votes
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Fire pit cover
May 21, 2021

Great quality will use again if I need something covered

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Great product
May 21, 2021
Updated review

Very easy to configure custom grill cover specifications. Company did a great job interacting about measurement specifications and the product was of superior quality. Only time will tell how durable the product is. There was a problem with missed delivery date. The website showed a delivery date but when I contacted the company on that delivery date I was told delivery was weeks away. It was only in response to my inquiry that the website updated its delivery date. Also, I received an email saying my delivery date had changed due to the unavailability of cushion material but my order did not included cushions.

Date of experience: May 21, 2021

Very easy to configure custom grill cover specifications
April 11, 2021
Previous review

Very easy to configure custom grill cover specifications.

Date of experience: April 11, 2021
Michigan
1 review
0 helpful votes
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Would recommend!
May 21, 2021

I was very pleased with the communication I received regarding my order and the finished product did not disappoint! So pleased and would definitely recommend!

Date of experience: May 21, 2021
New Jersey
2 reviews
0 helpful votes
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Misunderstanding
May 21, 2021

I assumed my purchase included the foam, now I have a very nice cover but find a way to purchase foam for the inside.

Date of experience: May 21, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Kathleen. Thank you for the rating and feedback.

We are sorry to learn that the product did not turn out as expected. However, we have worked hard to make the order process as transparent as possible. The product page clearly states:

"We only offer the cover. The insert/cushion pad is not included."

If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.

Florida
2 reviews
0 helpful votes
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Covers like a glove
May 21, 2021

The experience was great they were very concerned with the measurements to make sure the job would be what I ask for that's why the fit was perfect.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Bad choice of zipper
May 21, 2021

Beige bench cushion - black zipper (not beige or white) - very noticeable. Also, the zipper had a huge shiny metal pull. It should have been small, concealable and matching the color of the fabric of the zipper. Simply a bad choice of zipper.
I will have to clip off the zipper pull and use a temporary paper clip if I ever need to clean the cover. As for the black fabric of the zipper, nothing can be done. It is very noticeable.

Date of experience: May 21, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello John. Thank you for taking the time to share your feedback. We truly appreciate it.

Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments on the zipper with the team.

Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. To minimize the wrinkles you can use a hot air blower over them. Meanwhile, we will certainly look into adding instructions on the product pages.

If you have additional comments or suggestions, please feel welcome to write to us at [email protected]

California
1 review
0 helpful votes
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Customer service
May 21, 2021

Customer service was very difficult. Multiple convesations, couldn't order by phone, multiple qoutes for items i didn't need. End result, the product was good, but extremely painful to get the order i wanted.

Date of experience: May 21, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Bill. Thank you for the rating and feedback on your recent Coversandall purchase.

Please accept our apologies if our support did not meet your expectations. Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.

Since we offer fully custom covers, we have worked hard to make the product pages as informative as possible along with example images. The various options associated with a custom cover cannot be as effectively described over a phone call, hence it is important that you place your order online yourself.

However, you are welcome to contact us anytime via our phone or chat helpline for any questions you have. We are happy to help.

Georgia
1 review
0 helpful votes
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We love the cover. It exceeded our expectations. It provides great protection against the weather and water.

Date of experience: May 21, 2021
New Hampshire
1 review
0 helpful votes
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Excellent Product
May 21, 2021
Updated review

Website is very user friendly. Covers fit cushions perfectly. Quality of material is excellent. Priced very reasonably. Extremely satisfied with purchase.

Date of experience: May 21, 2021

Website is very user friendly
May 2, 2021
Previous review

Website is very user friendly

Date of experience: May 2, 2021