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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,078
shipping
342
quality
21,524
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51,450 reviews

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Pennsylvania
1 review
0 helpful votes
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Love the outdoor cushion covers
May 31, 2021

Was well with the wait! I absolutely love them!
Will buy from the again

Date of experience: May 30, 2021
Georgia
1 review
0 helpful votes
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Mini truck cover
May 30, 2021

Ordered a very small dump truck cover. Easy order process. It came WEEKS earlier than expected. Very high quality. I am so satisfied!

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Feel like I was jerked around
June 29, 2021

I placed an order for a simple fire pit cover with simple text back in April and paid extra for expedited shipping so it would arrive in time for a surprise bday party on April 16th. I was later informed that the "shipping method" was changed because of quality control. I can appreciate the attention to detail, but the shipment was again delayed at least two other times. It finally arrived a month later. My suspicion is my order got bumped from the production line so you could work on a larger order. I could be wrong, but I never received a satisfactory answer every time I called your customer service line, although I will say the operators were pleasant and professional.

Date of experience: May 30, 2021
New Jersey
1 review
0 helpful votes
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Perfect fit
May 30, 2021
Updated review

Took a bit to receive and it fits perfect. Didn't realize the emblem would be so large but it works.

Date of experience: May 30, 2021

Great website with clarity on all options!
May 2, 2021
Previous review

Great website with clarity on all options!

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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No Filling
June 29, 2021

There was no filler in my custom-ordered cover and it is NOT easy to find the same size one-piece filler for it. The pictures on your website showed the cover with the filler and there was no obvious explanation that these covers did not come with fillers. There should have been a large obvious note on the website to ensure customers are aware of that fact or better yet custom fillers should also be offered. On the other hand, I'm sure I'm not your first customer that run into this issue; therefore, I doubt you will do anything about this!

Date of experience: May 30, 2021
Tennessee
1 review
0 helpful votes
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Everything good, except...
May 30, 2021

Company was great. Online ordering was easy and staff response to my questions was very good, as was their follow up. The covers all arrived within a reasonable amount of time, considering they are shipped from India. I had to speak to staff twice via phone and the rep I dealt with was knowledgeable and very helpful, and did a great follow up. I believe his name was Arthur and he was very polite, as well as helpful.

I ordered covers for my outdoor patio set - including sofa, 2 chairs, and 2 ottomans. I had ordered the ottoman covers separately from the rest, as I wasn't sure I needed them. I had to get a slightly different color blue (because they didn't list the color I got the rest in), but was under the impression that the material was the same. It was not. It's more of a sticky type vinyl. I like the sofa and chair covers much better. Also the elastic that is in the ottoman covers is very tight; and even though I measured correctly, the elastic band and the sticky nature of this particular material makes it extremely difficult to get the covers on. I have to pull and tug, and pull and tug some more. It might not be worth the bother to put them on in the long run. I wouldn't advise the elastic. The clip attachments on the sofa and chair covers are much easier. I feel like I wasted my money on the elastic, as it is almost unusable. That's my only disappointment and the reason why I gave 4 stars instead of 5.

In the end, I definitely recommend this company. I like a company with a responsive staff. The covers are high quality and well made. Other than the elastic, all went smoothly. I would use them again without hesitation.

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Great patio furniture covers
May 30, 2021
Updated review

Very straight forward order process and customer service was superb.

Date of experience: May 30, 2021

Very straight forward order process
May 2, 2021
Previous review

Very straight forward order process.

Date of experience: May 2, 2021
Pennsylvania
1 review
0 helpful votes
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Recumbent Bike Cover
May 30, 2021

I am so pleased with the cover I received from Covers And All. It fits just fine and is so durable. The quality is excellent. Thank you so much for it.

Date of experience: May 30, 2021
New York
2 reviews
0 helpful votes
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Great cushion covers
May 30, 2021

I was beyond delighted when we received our cushion covers. They fitted perfectly. Great customer service, step by step instructions how to measure with fast replies. Would definitely recommend this company.

Date of experience: May 30, 2021
Arizona
1 review
0 helpful votes
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Slooooow!
June 29, 2021
Updated review

I made my first purchase about 3 months ago and loved the process and the product. My cover arrived in about a week and was an excellent quality cover. I was so pleased that I placed another order for another cover. The cover took a couple days short of a month to arrive (credit card charge posted on 4-28-21 and Fed Ex delivered on 5-26-21). Your products can be great, and based on my orders, your products are great. It just shouldn't take this long to get them and will turn potentially good future customers like me into customers somewhere else. I hesitate to complain but want to give you helpful feedback to improve.

Date of experience: May 30, 2021

Seems very straightforward
February 8, 2021
Previous review

Seems very straightforward. I have a unique grill configuration. I'm anxious to see that the covers fits when I receive it.

Date of experience: February 8, 2021
Texas
1 review
0 helpful votes
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Still waiting
June 29, 2021

Still not have received product in promised delivery date. Now my Memorial Weekend BBQ is here with no cover for a much needed table.

Date of experience: May 30, 2021
Colorado
1 review
0 helpful votes
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Bench covers
May 30, 2021

Very easy to order, came the perfect size for the porch benches my husband made me.

Date of experience: May 30, 2021
Alabama
1 review
0 helpful votes
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Perfect Fit
May 30, 2021

Was having trouble finding a fit for outdoor fire pit and came across the Covers & All site. Provided the shape and size and they delivered. Fits great and has the feel of durability.

Date of experience: May 30, 2021
New York
1 review
0 helpful votes
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Disappointed
June 29, 2021

I ordered my item on April 27th. During that process I was never told how long it would take to get my item nor was I told that it would have to be shipped and go thru customs. Once the order was placed my original email stated May 21st for a reciept date. I feel that was very disruptive on the companies part. It is now May 30th and I still do not have my cover and have no idea when I will receive it. I have had to call the company several times to ask about it. I would not order from them again. Now they are sending me this survey and I dont even have my item.

Date of experience: May 30, 2021
Massachusetts
1 review
0 helpful votes
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Product Fit and Material
May 30, 2021
Updated review

Ordering process and delivery timeline were great.
The material is not what I expected. It more of a vinyl feel vs. fabric. Not a great fit but that could be a measuring issue. Fit is loose.

Date of experience: May 29, 2021

So far so good
May 9, 2021
Previous review

So far so good

Date of experience: May 9, 2021
Michigan
1 review
0 helpful votes
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Quick and easy! We got a pergola cover to use in the spring summer and fall months. Me and my wife put it up it about 3 hrs. Looks very durable. We will take it down over the winter so hopefully we will get some years out of it! My wife love it!

Date of experience: May 29, 2021

Quick and easy!
May 19, 2021
Previous review

Quick and easy!

Date of experience: May 18, 2021
Florida
1 review
0 helpful votes
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Not exactly what was stated in the website
June 29, 2021
Updated review

The fabric was not what I was looking for ( it's a mattress for a porch swing) and the embroidered letters are not embroidered they are painted on

Date of experience: May 29, 2021

Quick and easy
April 15, 2021
Previous review

Quick and easy

Date of experience: April 15, 2021
Washington
1 review
0 helpful votes
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Exactly what ordered!
May 30, 2021

These covers are exactly as advertised! The covers are sized perfectly to the measurements submitted, and the color is a nice dark navy. They are great quality with solid material and zippers. Material is slightly shiny/reflective due to the waterproof nature of the material.

Date of experience: May 29, 2021
Washington
1 review
0 helpful votes
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Great detail orientated customer service!
May 29, 2021
Updated review

We ordered 3 pieces and one was super big and different.
The customer service department was so patient in working with us.
The covers fit perfectly and the workmanship and quality of the covers is terrific

Date of experience: May 29, 2021

Really good customer support
April 26, 2021
Previous review

Really good customer support

Date of experience: April 25, 2021
South Carolina
1 review
0 helpful votes
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Custom outdoor cushion covers
May 29, 2021

Just as described, we got the gray color, very happy with the purchase

Date of experience: May 29, 2021