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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,069
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Covers & All
June 15, 2021

Not that I can't figure it out for myself, but it would've been helpful to know how many pounds of sand the bags hold. That would definitely make it easier to purchase the sand. Also, the shipping of the product took way too long.

Date of experience: June 15, 2021
Texas
1 review
0 helpful votes
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Big Green Egg table cover
June 15, 2021

I was pleasantly surprised by the excellent fit for my custom table cover. I had ordered a cover thru another company a few years ago and never was happy with the poor fit. It was a big disappointment. This cover met and exceeded my expectations and I highly recommend you use this company if you have the need.

Date of experience: June 15, 2021
Georgia
1 review
0 helpful votes
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Had problems at checkout. System kept failing. Did not recognize everything I put in my cart. Had to attempt several times

Date of experience: June 15, 2021

Had problems ordering from website
May 26, 2021
Previous review

Had problems ordering from website. System kept failing whenever I proceeded to checkout.

Date of experience: May 26, 2021
New Jersey
1 review
0 helpful votes
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Satisfied
June 15, 2021
Updated review

Just love the covers ~ customer service is great, too!

Date of experience: June 15, 2021

Just love the covers ~ customer service is great, too!
May 15, 2021
Previous review

Just love the covers ~ customer service is great, too!

Date of experience: May 15, 2021
Virginia
2 reviews
2 helpful votes
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Poor quality, long wait, complicated customer service
July 15, 2021
Updated review

Cover is too small even though I measured before ordering. It took over a month to get the order. After contacting customer service to find out how to return the cover (since it didn't fit) I was told I had to take many photos of the cover and write a detailed email to the company explaining the situation and then wait for them to review it and get back to me. THEY will decide how to proceed - I may not get a refund OR a replacement. They do not do returns. It's been a couple days and I'm still waiting. DO NOT BUY FROM THIS COMPANY. The cover is so cheap too - not even worth $27. Update. They must have realized from my photos and my original order that the cover was wrong. No apology or details on procedure, Just got an automated email telling me about shipping for my cover. I had to assume it was for the replacement. Long wait again, will see if this one fits. The quality is so bad I am not sure I would even use it at this point. This company is bad - poor customer service, long wait, constant hassle for a cheaply made, ugly product,

Date of experience: June 14, 2021

Poor quality, long wait, complicated customer service
June 28, 2021
Previous review

Cover is too small even though I measured before ordering. It took over a month to get the order. After contacting customer service to find out how to return the cover (since it didn't fit) I was told I had to take many photos of the cover and write a detailed email to the company explaining the situation and then wait for them to review it and get back to me. THEY will decide how to proceed - I may not get a refund OR a replacement. They do not do returns. It's been a couple days and I'm still waiting. DO NOT BUY FROM THIS COMPANY. The cover is so cheap too - not even worth $27.

Date of experience: May 29, 2021
Ohio
1 review
0 helpful votes
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Very detailed
June 15, 2021

Ordered this cover for our unique size size sectional we have on our deck. This company was extremely detailed in asking for pictures and specific measurements. The cover is perfect and arrived in a timely manner.

Date of experience: June 14, 2021
Texas
1 review
0 helpful votes
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I highly recommend this company. They were great at communicating and making sure the my measurements were right. I am happy with the covers, they fit very well and are made beyond my expectations.

Date of experience: June 14, 2021
Texas
1 review
0 helpful votes
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OTTOMAN ROUND COVER FOR OUTDOORS
June 15, 2021
Updated review

When I wrote them after placing the order... I think the sight is very helpful. I measured 3 times for the cover. Just hope it fits and is beige. Very hard to find the round cover that fits my wicker ottoman foam topper pillow cover. I have the round sectional wicker outdoor furniture.
I received the cover today June 14,*******. It fit perfect and I was happy with the quality of the material and the fit was perfect! The zipper is GREAT and wide and was so easy to get the foam pillow in it. VERY PLEASED. I am in the USA and it was shipped from a foreign country, but still arrived 9 days earlier than June 23, as was predicted. VERY PLEASED.

Date of experience: June 14, 2021

I think the sight is very helpful
May 30, 2021
Previous review

I think the sight is very helpful. I measured 3 times for the cover. Just hope it fits and is beige. Very hard to find the round cover that fits my wicker ottoman foam topper pillow cover. I have the round sectional wicker outdoor furniture.

Date of experience: May 30, 2021
Maryland
1 review
0 helpful votes
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Excellent product.
June 15, 2021
Updated review

Unbelievably good service, required precise measurements and delivered an excellent product for a reasonable price and timely delivery. Would highly recommend.

Date of experience: June 14, 2021

Good info with live chat
May 24, 2021
Previous review

Good info with live chat.

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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Good product, but slow delivery
July 15, 2021

The product turned out very nice but it took over two months to receive w/o any correspondence from Covers and All to explain delays. While the cover looks great and fits perfectly, the pockets on the side of my cover were installed upside down..

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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The was well made and just as I ordered it.
June 14, 2021
Updated review

The ordering and checkout procedure are good. The product arrived 9 days earlier than promised.

Date of experience: June 14, 2021

The ordering and checkout procedure are good
May 30, 2021
Previous review

The ordering and checkout procedure are good.

Date of experience: May 30, 2021
South Carolina
1 review
0 helpful votes
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I've finally been able to find a company to order cushions that fit my patio set.

Date of experience: June 14, 2021

I've finally been able to find a company to order cushions...
May 30, 2021
Previous review

I've finally been able to find a company to order cushions that fit my patio set.

Date of experience: May 29, 2021
Massachusetts
1 review
0 helpful votes
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Coverall cushion covers
June 14, 2021

The coverall team was very patient and ask questions to confirm measurements. I love the result. It's a perfect fit. I tried to select 5 stars above, but, for some reason I was not able to select more than 4 stars.

Date of experience: June 14, 2021
New Mexico
1 review
0 helpful votes
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Perfect fit, look, and material
June 14, 2021
Updated review

Very easy shopping experience. Do wish there were more color choices, but love made to sizing I need. When the covers arrived, I found them well made, a nice complement to my furniture, perfect fit and easy to put on the cushions, and a material that will stand up better to harsh weather than most.

Date of experience: June 14, 2021

Very easy
May 29, 2021
Previous review

Very easy. Do wish there were more color choices, but love made to sizing I need.

Date of experience: May 29, 2021
California
1 review
0 helpful votes
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After many conversations with sales department, I finally was able to custom order a sun shield designed to fit my particular space. It took a month for it to arrive, a full week after it was promised. To my surprise, the edges of the fabric were not straight, they were sewn into a severe curve. I guess I should have figured this out, given the picture on the website. But, they should mention it so that people will know what they are getting. [To be fair, they did warn me about their "adding leeway" so that I could request that not be done.] As a result of not having the information I needed to order properly, it is the right length but doesn't cover my space. So I will just throw it in the trash.

Date of experience: June 14, 2021
Maryland
1 review
0 helpful votes
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Perfect!
June 14, 2021

Custom covers for my cushions on my outdoor loveseat fit PERFECTLY, quick shipping, and excellent product

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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It fits perfect
June 14, 2021
Updated review

It was to the measurements, it fits the table perfectly. I'm happy with it

Date of experience: June 14, 2021

We'll see when the product arrives
May 20, 2021
Previous review

We'll see when the product arrives

Date of experience: May 20, 2021
New York
2 reviews
0 helpful votes
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Good quality!
June 14, 2021
Updated review

I've ordered here before and it was a perfect fit! Just got my next order to fit my outdoor furniture and it fits great and is super thick! Hopefully it'll last for a long time!

Date of experience: June 14, 2021

I've ordered here before and it was a perfect fit!
May 31, 2021
Previous review

I've ordered here before and it was a perfect fit!

Date of experience: May 31, 2021
Georgia
1 review
0 helpful votes
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Extremely slow shipper
July 14, 2021

Still do not have my product. Did not leave India until my delivery date. Now sitting in customs in Memphis. Not sure if I will get my product. Be careful.

Date of experience: June 14, 2021
New Jersey
1 review
0 helpful votes
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Outside seat covers
June 14, 2021

Everything fitted perfect. The quality of the material was very good.

Date of experience: June 14, 2021