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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Florida
1 review
0 helpful votes
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Excellent Service
July 8, 2021
Updated review

Very helpful and professional. The website was very easy to navigate and had all the details I needed.

Date of experience: July 7, 2021

Very helpful and professional
June 25, 2021
Previous review

Very helpful and professional. The website was very easy to navigate and had all the details I needed.

Date of experience: June 25, 2021
Tennessee
1 review
0 helpful votes
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Custom Cover
July 8, 2021
Updated review

Christo was patient and kind through the entire process it made it so much easier to go through the process. Thank you so much Christo for your customer service

Date of experience: July 7, 2021

Christo was patient and kind through the entire process...
June 21, 2021
Previous review

Christo was patient and kind through the entire process it made it so much easier to go through the process. Thank you so much Christo for your customer service

Date of experience: June 21, 2021
Louisiana
1 review
0 helpful votes
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Swing cover
July 8, 2021
Updated review

I had a pleasant experience! Thank you I love my swing cover. It fits perfect and its easy to put on and off! I love the color and material! We are very pleased with it! I'm sure it will keep our swing looking good for years to come!

Date of experience: July 7, 2021

Great very easy
June 22, 2021
Previous review

Great very easy

Date of experience: June 22, 2021
New York
1 review
0 helpful votes
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A little too snug
July 7, 2021

I thought by giving exact measurements that the cover would be made a bit larger for wiggle room. Well I struggled but got the cover over the cushions. The idea was to have a cover so that I could leave the cushions on and cover them up when expecting rain. Tight fit but it works.

Date of experience: July 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Patricia. Thank you for the rating and feedback.

We are sorry to learn that your swing cover does not fit exactly as desired. We passionately handcraft hundreds of custom covers each day by diligently following the measurements and instructions you provide. We also add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out.

Your order confirmation email lists the measurements you entered. Kindly compare these with the cover you have received. Were these measurements taken with the cushions on?

If you feel there has been an error, please do not hesitate to write to us at [email protected]. Attaching a few pictures or a brief video showing the incorrect size would help us understand your concern better and provide an accurate resolution.

California
2 reviews
0 helpful votes
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Loved the "approval" process
July 7, 2021

I loved the "approval" process. The Customer Service Rep seemed to understand my request and in the end, came through with a remarkable product. The only issue is, upon receipt of the cover I noticed the pockets were sown upside down. It's truly NOT an issue for me, as I didn't intend to use those pockets. But, for that reason I am giving the approval rate that I am. Otherwise, I would certainly recommend your products and return if needed again in the future. Thank you!

Date of experience: July 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Esther. Thank you for taking the time to review your recent Coversandall purchase and for acknowledging our service efforts. We understand that buying anything online can seem to be a leap of faith, so we work hard to ensure you don't feel let down.

The upside down 'pockets' are actually air vents that facilitate ventilation and prevent mold from growing. They are inverted so that they do not collect water.

We are glad that the cover has met your expectations, and we look forward to delighting you again with your next order!

New York
3 reviews
8 helpful votes
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Great Experience: Would shop with this company again
July 7, 2021
Updated review

It was easy to place the order and I think I received the item before the expected delivery date (bonus!) I am pleased with my custom made cover and I would purchase from them again. I may be making another purchase from them in the near future.

Date of experience: July 7, 2021

Easy to place order
June 26, 2021
Previous review

Easy to place order

Date of experience: June 26, 2021
New Jersey
1 review
0 helpful votes
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Patio furniture covers
August 6, 2021
Updated review

#COV*******547
Good, easy to measure. Not what I ordered. I received a different fabrics on each thing I ordered. I spent $266.64 and didn't get what I wanted. I want the loveseat the same fabric as the chairs (cover rite and the color Beige). I received Cover Max and the color beige. I called 800-260- 2829 and told him the problem. He said to take pictures of the cover Take pictures of the label in the cover, take pictures of my order. Send a letter to Feedbackcoversandall.com explaining what happened. I don't have the time to do all that. Please tell me if you have a better idea. Thank you, Richard Brunett *******@gmail.com.

Date of experience: July 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Richard, we are sorry to note your disappointment. Please be advised that we employ a different selection of fabrics for our loveseat covers in contrast to the chair covers. The beige option on the page for the Loveseat covers is only available in the Cover Max material and that is the same selection that was submitted for the order COV1015832547. Thus the products were fabricated as ordered. Had we had a note on the order apprising us of this need, we could have advised beforehand and averted this unnecessary disappointment.
As a remake of the Loveseat cover would not be possible in the Cover Rite fabric, we can only offer a 40% reimbursement of the total paid for the loveseat cover while keeping your inconvenience and interests in purview.
If this proposal seems good, please drop us an email on [email protected] and reference this conversation so that the proposed offer can be effected. Regards


Good, easy to measure
June 25, 2021
Previous review

Good, easy to measure.

Date of experience: June 25, 2021
Michigan
1 review
0 helpful votes
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Excellent quality it seems
July 7, 2021

They were made very quickly. Shipping was a bit slow. Would be willing to pay for a faster expedited service.

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Not finished
July 7, 2021

Material and workmanship were spot on. Dimensions were accurate, however the drawstring I ordered did not go all the way around the bottom thus I could not close completely

Date of experience: July 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Ron. Thank you for reviewing your recent Coversandall purchase.

We are sorry to learn that you are experiencing difficulty in tightening the cover. The tie down selected for your cover is 'Drawstring'. Per our default design, the drawstring is not provided along the entire perimeter of the cover but at a few spots along it. However, this does not affect its functionality and you should be able to pull the drawstring taut to secure the cover.

If you need further assistance, please do not hesitate to write to us at [email protected]. Attaching a few pictures or a brief video of the product clearly showing the problem will help us provide you a prompt and accurate resolution.

New Jersey
1 review
0 helpful votes
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Accurate
July 7, 2021
Updated review

Prompt with accurate and quality custom cover.
Easy measuring template was provided so it fut perfectly.

Date of experience: July 7, 2021

Easy ordering
June 22, 2021
Previous review

Easy ordering

Date of experience: June 22, 2021
Ohio
1 review
1 helpful vote
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Great Product
July 7, 2021
Updated review

I have ordered before, so this time it was much easier to understand and navigate the site!

Date of experience: July 7, 2021

I have ordered before, so this time it was much easier...
June 14, 2021
Previous review

I have ordered before, so this time it was much easier to understand and navigate the site!

Date of experience: June 14, 2021
Louisiana
1 review
0 helpful votes
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Great Communications, Great Product
July 7, 2021
Updated review

Happy to find a company that makes custom covers in the US. Entering dimensions was easy as was the ordering process. There were several follow-up e-mails to verify and confirm the dimensions I entered as well as the item I was covering to ensure the cover was made correctly.

Date of experience: July 7, 2021

Happy to find a company that makes custom covers in...
June 25, 2021
Previous review

Happy to find a company that makes custom covers in the US. Entering dimensions was easy as was the ordering process.

Date of experience: June 25, 2021
Oregon
1 review
0 helpful votes
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Firepit cover
July 7, 2021

Ease of ordering online, extensive list of material options, quality and fit were perfect.
Will always go back to Covers and All for all my outdoor furniture protection

Date of experience: July 7, 2021
Florida
1 review
0 helpful votes
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Custom Smoker Cover
July 7, 2021

After placing my order I got a delivery date of almost 4 weeks later. It wasn't until I got the tracking order after my cover shipped 3 days later that I discovered it was shipping from India. Not being in a hurry I just hoped my cover would come as described. Well, one week later my cover arrived two weeks early and was exactly as ordered and the quality was beyond what I had imagined! I got the thickest material, Cover Tuff, and it is very heavy weight.

Date of experience: July 7, 2021
Massachusetts
1 review
0 helpful votes
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Just what I wanted!
July 7, 2021

Very happy with the end result. Spoke with multiple people as to various questions I had regarding measurements. Always very prompt and patient with responses.

Date of experience: July 7, 2021
New Hampshire
1 review
0 helpful votes
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Porch Couch & Chair Cushions
July 7, 2021

They fit perfectly. Repel the rain so it doesn't soak the cushions on the three season porch.
Exactly what I was looking for.

Date of experience: July 7, 2021
California
1 review
0 helpful votes
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Perfect products!
July 7, 2021
Updated review

The cushion covers that we ordered last year upgraded our whole patio area. This year we bought two Adirondack chairs which required covers. They were made to my specifications and of the same fabric as last year's covers. They are very thorough and make absolutely certain that they understand the measurements that I give them before they begin and then they are quickly made and sent. The covers are easy to put on and take off with great tiedowns that will combat the winds that we get. I couldn't be happier!

Date of experience: July 7, 2021

The cushion covers that we ordered last year and upgraded...
December 20, 2020
Previous review

The cushion covers that we ordered last year and upgraded our whole patio area.

Date of experience: November 20, 2020
New Hampshire
1 review
0 helpful votes
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Covers it All
July 7, 2021

Cushion covers arrived before the predicted date and are very well made.

Date of experience: July 7, 2021
Wisconsin
1 review
0 helpful votes
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Great covers!
July 7, 2021

Excellent quality covers-way better than the covers that came with out set. And package arrived a week earlier than predicted!

Date of experience: July 7, 2021
Michigan
1 review
0 helpful votes
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Perfect
July 7, 2021
Updated review

Came in good shape and is to dimensions I specified.

Date of experience: July 7, 2021

Plenty of options
June 28, 2021
Previous review

Plenty of options. Should fill anyone's needs!

Date of experience: June 28, 2021