Covers & All USAReviews 26,069

Hello Steve. We send out a review request for every completed order because we are always looking for ways to improve.

Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.

We also apologize for the error in the size. We passionately handcraft hundreds of custom covers each day by diligently adhering to the measurements and instructions provided. Admittedly, sometimes we make a mistake. We are firmly committed to making it right when given the opportunity and once the error is established.

Per your last conversation with our Quality team, we will initiate the replacement once the drawing is approved and all your queries have been addressed to your satisfaction. Thank you for your patience and understanding while we work to resolve this for you.

Hello Robert. We are truly sorry to learn that your table top covers do not fit as desired. Please accept our sincere apologies if we have erred in fabricating the covers.

We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.

We first received your complaint via a phone call on 13 July, and the requested email was received on 15 July. Our Quality team responded to your email within 4 hours - for your reference we are forwarding you a copy of the response.

With product complaints, a picture clearly showing the problem is required. This is a standard and reasonable request and is mentioned in our Terms of Use as necessary. Regrettably, the pictures you have sent us simply show the covers without any measurements. Our Quality team has requested additional pictures showing the incorrect size. Kindly write back with the necessary information so that we can try to offer you a speedy resolution.

Edward, we've reviewed your case information, and our record shows that the original order was in the Cover Max fabric in black colour which you'd hoped to convert to gray in the highest grade ( i. E the Cover Tuff). Sadly, this request wasn't rightly understood by our support staff at the early stages of the order, hence, while the color was changed to gray, the material remained the same. As the material change never happened on the order, it was not updated in our records. Thus, you were not charged for the highest end of the fabric or the Cover Tuff material. Hence, our complaints team recently amended the order details and requested additional payment for upgrading to the Cover Tuff material.
We request you to have it cleared soon so that we can have the correct replacement shipped out without much ado. Regards

Tyler, we are sorry to note your disappointment with the order. Though we appreciate that you might have submitted the measurements for this order as outlined in the "How to Measure" guide, there is always a possibility of having missed an important detail when submitting the order as the website form only requests for certain measurements while depending on the scenario additional details might be critical in fabricating the right cover. Hence, as a best practice, we suggest our customer s to submit any product or article specific images and annotate any additional details or requests in the notes so that our team can ensure that we fabricate the right cover.
Observably, images were not submitted with this order and this could have possibly effected the outcome. Hence, we advise you to submit a ticket via your online account or drop in an email to our complaints team at [email protected] along with a picture of the taffeta label that is sewn on the inside seam of the cover, a few pictures of your article, and a short video that helps our team understand the issue in its entirety. Regards

We are sorry to note your disappointment with the order. Please note that our team custom fabricates each order subject to the measurements and information submitted via the order form or as shared with our team before it's submitted to the manufacturing queue. We do not have covers that are pre-made. Thus, unless there exists a discrepancy in measurement versus what was ordered, a fabrication error, or a material defect we are unable to offer a reimbursement or a reship.
Given the situation, we would request you to drop an email to our complaint team at [email protected] so that your case be reviewed for any untoward errors.

Hello Tim. We are very sorry to learn that your custom tractor cover does not fit as desired.

We passionately handcraft each cover by diligently following the measurements and instructions you provide. Admittedly, sometimes we make a mistake; we are firmly committed to making it right when given the opportunity.

You can view the final agreed dimensions in your Coversandall account. Kindly compare the agreed size with the cover you have received. If you find a discrepancy, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. Our Quality team will gladly look into this and assist you with an appropriate resolution.

Note that as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out."