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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Arizona
1 review
0 helpful votes
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Great regarding help with measurements. Just wish you offered lighter fabric for the hot Arizona desert climate. All of our furniture are under covered patios so this one really thick heavy cover is overkill. Great job though. Just a pain to take on and off everyday.

Date of experience: July 23, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Carolyn. Thank you for taking the time to review your recent Coversandall purchase.

We offer a range of fabrics. The material selected for your cover is COVER MAX which is listed as 1000 Denier, PVC Coated Polyester. We also have COVER FAB - available for selection on the product page - which is lightweight and feels more like fabric.

May we suggest that you get our Free Swatch Kit which will help you make an informed choice on your next order? There is no cost associated with ordering this kit:

https://www.coversandall.com/swatch-kit.html

If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.

Colorado
1 review
0 helpful votes
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Outdoor Griddle Cover
July 23, 2021

The custom outdoor griddle cover that you made for me turned out great and exceeded my expectations. Thank you!

Date of experience: July 23, 2021
Tennessee
1 review
0 helpful votes
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Great cover
July 23, 2021

The material and quality are wonderful, fit our table perfect!

Date of experience: July 23, 2021
Indiana
1 review
0 helpful votes
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Custom bench cushion
July 23, 2021

Great quality, perfect fit and arrived quicker that they estimated!

Date of experience: July 23, 2021
New York
1 review
0 helpful votes
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Canopy
July 23, 2021
Updated review

The canopy was cut very narrow. After making contact with the company they resent a new canopy with the proper dimensions

Date of experience: July 23, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Erik. Thank you for taking the time to share your feedback with us.

As shown in the example images on the product page, for Triangle Sun Shade Sail with curved sides, we follow a curvature of approximately 5% to 7%. We also offer the product with straight sides.

Nevertheless, your satisfaction with the product is important to us. Per your conversation with our Quality team we have issued a replacement with straight sides. Thank you for your patience and understanding while we worked to resolve this for you.


Very simple process to order
June 9, 2021
Previous review

Very simple process to order

Date of experience: June 9, 2021
Ohio
1 review
0 helpful votes
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Custom Round Accent Cover
July 23, 2021

Wonderful, easy website to use for a perfect custom fit.

Date of experience: July 23, 2021
New York
2 reviews
0 helpful votes
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Fits like I wanted it to.
July 23, 2021
Updated review

Ordering a custom cover has been easy. A few measurements and that's all it took.

Date of experience: July 23, 2021

Ordering a custom cover has been easy
July 13, 2021
Previous review

Ordering a custom cover has been easy.

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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The best purchase ever
July 23, 2021

Easy to order says it all. Will defenitly recommend this site to others fast quick service.

Date of experience: July 22, 2021
Canada
1 review
0 helpful votes
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Awful experience
July 25, 2021

I have a beautiful tile mosaic patio and I live in Canada. I've been looking for a waterproof cover to protect it from the elements. When I found Covers and All I was thrilled to finally find waterproof material that I could custom order. I quickly ordered a round cover with the 5 year guarantee made with a waterproof material and received it as ordered. After the first rain storm it became clearly evident it was not waterproof-see attached pictures. The company was willing to send air pillows to elevate the middle of the cover - I paid for waterproof material not for air pillows. With the temperatures in Canada, any water would quickly destroy this patio table. I've requested a refund but have not had a reply from Covers and All.

Date of experience: July 22, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Kimberly. We are sorry to note your disappointment.

As explained by our Quality team, we use 100% waterproof fabric and for the most part our covers are indeed fully waterproof. However since the covers are custom fabricated to your design and specifications, there may be some seams on the cover which might let water through. This can also happen if water accumulates on the cover, which is why we offered to ship you air bags (for free).

Our website offers the following information on waterproofing:

FAQ https://www.coversandall.ca/faq

>> All our covers are water resistant
>> To make them as waterproof as possible we apply a special hot seam sealing tape, which is applied on the seams of the covers, this prevents the water to seep through the seam holes, which are made during the stitching process, this makes the covers almost water proof
>> However there is no 100% guarantee that the covers will be completly water proof

We earnestly request you to accept the free air bags as we are sure these will resolve the issue.

California
1 review
0 helpful votes
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Great qualaty
July 23, 2021

The cover fits like a glove on my matress. It looks great and I love the color.

Date of experience: July 22, 2021
Georgia
1 review
0 helpful votes
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A/c cover
July 23, 2021
Updated review

It was ok, took long time to get here. Nothing else to say.

Date of experience: July 22, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Teressa. Thank you for reviewing your recent Coversandall purchase. We are glad you like your custom cover.

Your order was placed on 10 July with Standard Ground shipping for delivery by 4 August. Per the FedEx tracking page, it was delivered on 20 July - two weeks earlier than scheduled. Note that we also offer faster turnaround options - Express & Priority - you can choose the desired option based on the delivery date and cost displayed next to each. We also offer Free Shipping on orders over $99.

The delivery date for each shipping method is a complex calculation based on several factors, primarily your cart items, our current production queues, and the transit time returned by our shipping partners' servers. Regardless of the promised date, we aim to dispatch every order as quickly as possible.

If you have additional comments or questions, please feel welcome to write to us at [email protected].


So far so good
July 10, 2021
Previous review

So far so good

Date of experience: July 9, 2021
Connecticut
1 review
0 helpful votes
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Works well
July 22, 2021

Easy to measure and order. Website was easy to use

Date of experience: July 22, 2021
California
1 review
0 helpful votes
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I ordered a large shade for approx $600. Color on site is off white/Grey ish looking. The shade arrived and it is mustard yellow. I called to return and they said they don't take returns! And don't guarantee color. This is unheard of for online ordering., Horrible quality control and customer service.

Date of experience: July 22, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Teri. We are sorry to note your disappointment with the color of your custom sun shade sail.

The color selected on your order is 'Beige' which is a generic term that can refer to more than one shade or tone. Hence, the product page displays a thumbnail for each fabric color. For your reference, here is a direct link:

https://cdn.coversandall.com/wysiwyg/swatches/store_1/Beige_1.jpg

Regrettably, colors are notorious for looking different on a digital screen based on the brightness and other display settings. Thus, minor variation is possible. As mentioned in our Terms of Use, if an exact color is needed we recommend ordering a sample first.

Our Quality team investigated your complaint independently and also escalated it to a product expert for a second opinion. Based on the picture you shared with us we are unable to see a significant difference in the color.

Since each product is custom made to the size ordered, we are unable to accept returns in the absence of any manufacturing error. While we empathize with your situation, we regret being unable to offer a refund or replacement since the product is as advertised.

New Mexico
2 reviews
0 helpful votes
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Great fit
July 22, 2021

Quick shipping. Durable material and fit perfect as customized

Date of experience: July 22, 2021
North Dakota
1 review
0 helpful votes
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Good price! Fast ship! Great product!
July 22, 2021
Updated review

Would have been nice to know that signing up for the newsletter only included free shipping for orders $100 or more.

However, it's still an excellent price for what I got. Shipment was fast and even ahead of schedule.

Will definitely buy from them again!

Date of experience: July 22, 2021

Would have been nice to know that signing up for the...
July 11, 2021
Previous review

Would have been nice to know that signing up for the newsletter only included free shipping for orders $100 or more. You only find this out after you receive the email. Still bought it though as it's a good price for a custom cover.

Date of experience: July 11, 2021
Washington
1 review
0 helpful votes
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I am a repeat customer
July 22, 2021

I enjoy the process and quality I received. Our new covers elevated our outdoor furniture.

Date of experience: July 22, 2021
Florida
1 review
0 helpful votes
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Great company And products.
July 22, 2021
Updated review

So far so good! Works great.
Protection guaranteed after heavy rain.

Date of experience: July 22, 2021

So far so good!
July 10, 2021
Previous review

So far so good!

Date of experience: July 10, 2021
California
1 review
0 helpful votes
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Great experience and product
July 22, 2021
Updated review

Very easy ordering and custom measuring documents made the process very easy

Date of experience: July 22, 2021

Great experience and product
July 22, 2021
Previous review

Very easy ordering and custom measuring documents made the process very easy

Date of experience: July 22, 2021
California
1 review
0 helpful votes
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True professionals
July 22, 2021
Updated review

Very easy to order top notch quality craftsmanship and materials our neighbors are all asking where we got the covers thank you everyone!
Thanks
Ralph & Michell

Date of experience: July 22, 2021

Very easy to order thank you!
July 9, 2021
Previous review

Very easy to order thank you!

Date of experience: July 9, 2021
California
1 review
0 helpful votes
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Great fit
July 22, 2021

Nice enough to ask for photos of pizza oven and table to get it perfect.

Date of experience: July 22, 2021