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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,073
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
1 review
0 helpful votes
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Excellent
August 7, 2021

Before order was finalized they make sure the product is exactly as it's supposed to be

Date of experience: August 7, 2021
California
1 review
0 helpful votes
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Easy tools and timely delivery.
August 7, 2021

The tools in use on the website to accurately measure your custom covers make the process very easy. Additionally, the shipping speed (even the standard one) has greatly improved over previous orders and my purchases arrived well ahead of the estimated delivery date.

Date of experience: August 7, 2021
Virginia
1 review
0 helpful votes
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Pleasant - great company to work with I highly recommend

Date of experience: August 7, 2021
Florida
1 review
0 helpful votes
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Boat
August 7, 2021

Good thaut they were fabrick not do not no why engine covers have pockets but they are upside down but they will work

Date of experience: August 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello David. Thank you for reviewing your Coversandall purchase. We are glad you like your Custom Outdoor Boat Motor Covers.

The upside down 'pockets' are actually air vents that facilitate ventilation and prevent mold from growing. They are inverted so that they do not collect water.

Colorado
1 review
0 helpful votes
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So please
August 7, 2021

Super easy website, covers arrived in a few days, everything fit perfectly

Date of experience: August 7, 2021
Florida
1 review
0 helpful votes
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BBQ grill cover
August 6, 2021

I am very satisfied with the level of service provided. I sent photos and dimensions of my grill and after 2 emails to clarify all the information, I was sent a drawing for final approval. The fit is perfect!

Date of experience: August 6, 2021
New York
1 review
0 helpful votes
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Poor follow up
September 5, 2021

Ordered a firepit cover. Was too small. They required pictures - no problem. Then they required MORE pictures and measurements. And once more they required more specific pictures. OK. Then they said they'd remake the product but I'd have to pay shipping fees. I said, "no dice", it was YOUR mistake. I sent them a copy of the original order. They did remake and send it at their cost finally.

Date of experience: August 6, 2021
Ohio
1 review
0 helpful votes
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You folks are the only ones I found which would allow me to send you a customized set of dimensions for my irregular fountain style. I think this is important.

Date of experience: August 6, 2021

You folks are the only ones I found which would allow...
July 22, 2021
Previous review

You folks are the only ones I found which would allow me to send you a customized set of dimensions for my irregular fountain style. I think this is important.

Date of experience: July 22, 2021
Michigan
1 review
0 helpful votes
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Great cover!
August 6, 2021
Updated review

Thought the fact that the company sent me a picture of the new cover prior to making it was fabulous. I actually changed the color once I saw it. That is a great feature for the customer!

Date of experience: August 6, 2021

Easy and quick
July 23, 2021
Previous review

Easy and quick

Date of experience: July 23, 2021
New York
1 review
0 helpful votes
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Fire pit cover
August 6, 2021
Updated review

Quick easy and accommodating. Good transaction. Will do business with this company again.

Date of experience: August 6, 2021

Quick easy and accommodating
July 23, 2021
Previous review

Quick easy and accommodating. Good transaction.

Date of experience: July 23, 2021
Washington
1 review
0 helpful votes
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Happy with new skylight covers
August 6, 2021
Updated review

Quick and easy, clear directions on how to measure on website and covers arrived a week ahead of schedule

Date of experience: August 6, 2021

Quick and easy, clear directions on how to measure
July 26, 2021
Previous review

Quick and easy, clear directions on how to measure

Date of experience: July 26, 2021
New Jersey
1 review
0 helpful votes
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My 1st Covers & All Purchase...
August 6, 2021
Updated review

Easy process to order... now I will need to see if they come well done.

Date of experience: August 6, 2021

Easy process to order...
June 16, 2021
Previous review

Easy process to order... now I will need to see if they come well done.

Date of experience: June 16, 2021
Washington
1 review
0 helpful votes
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Fantastic
August 6, 2021

Easy to use site, arrived ahead of schedule, quality and price excellent

Date of experience: August 6, 2021
Louisiana
1 review
0 helpful votes
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Great Service
August 6, 2021

We spoke to a man on the phone so that we could be sure and get the correct measurements, he was very helpful and knowledgeable.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
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Received damaged product
September 5, 2021

Received damage product, contacted customer service, send picture, as of today over a week later no response and no refund received

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2021
New Jersey
1 review
0 helpful votes
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Poor customer service.
September 5, 2021

I ordered a dining cover via phone. I requested 90 dia, 30 height. I received 15 height. I am stuck with a cover that does not fit. The customer service is overseas, and difficult to work with.

Date of experience: August 6, 2021
Ohio
2 reviews
0 helpful votes
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Great craftsmanship
August 6, 2021
Updated review

Quick and easy, thank you. Bag exceeded my expectations. Very well made. Well definitely use you again and recommend to others.

Date of experience: August 6, 2021

Quick and easy, thank you
July 28, 2021
Previous review

Quick and easy, thank you.

Date of experience: July 28, 2021
Illinois
3 reviews
0 helpful votes
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Custom cover
August 6, 2021

Beautiful job, they led me through the measuring process and proceeded to make a cover that fit perfectly and looks great! I know I will be coming back for any future covers I need!

Date of experience: August 6, 2021
New Jersey
1 review
0 helpful votes
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So far so good. The length is a little longer than I thought but you did say that you add 2 ins. So better that than too short.

Date of experience: August 6, 2021

So far so good
August 25, 2021
Previous review

So far so good. Will let you know when I receive my cover & it fits. Fingers crossed.

Date of experience: July 26, 2021
Washington
1 review
0 helpful votes
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No ready Yet
August 6, 2021
Updated review

Nice easy process so far for ordering the chimney cover. Delivery was prompt. I can't give a complete review until the installing is done. I need someone to do that for me, a relative who is waiting for cooler and cloudy weather. No time line when that is going to happen. A formal review of this product will have to wait.

Date of experience: August 5, 2021

Nice easy process so far for ordering the chimney cover
July 21, 2021
Previous review

Nice easy process so far for ordering the chimney cover.

Date of experience: July 20, 2021