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Covers & All Australia Reviews Summary
Covers & All Australia has a rating of 4.8 stars from 6,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Australia most frequently mention good quality, customer service and fast delivery. Covers & All Australia ranks 5th among Home Decor sites.
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Very disappointed
The bag is way too heavy.
I had expected a lighter weight bag, not one that weighs more than the tree,
It is totally unmanageable.
The cover fits perfectly.
I cannot give comment on the quality as it is bran new, from the feel of it it seems like it will have a long life.
Efficient service including regular communication. The cover is made of high quality material with a guarantee to not buckle under the wear and tear of the Australian whether.
Difficult. Took numerous attempts to convey my design idea.
Hello Nick. Thank you being a returning Coversandall customer and for rating your recent purchase.
We apologize for any difficulties you faced while trying to finalize the design for your cover. We are meticulous with the design to ensure that your cover fits well. Nevertheless, we appreciate your inputs and have shared your feedback with the team.
We trust you are happy with the final outcome of your custom aquarium cover. If you have additional commments or questions, please feel welcome to write to us at [email protected]
Hello Beck. The review request is managed by a third-party service and setup to be sent automatically a few days after your order is shipped.
Occasionally, it may take slightly longer to reach you due to transit delay. You can ignore the review request until you receive your product.
We are happy to see that your order was delivered on 9 April (two weeks earlier than scheduled) and trust that you are happy with your Gift Wrap Storage Bags. If there is anything we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall!
It was so easy to order online and the details they provided on measuring was spot on.
I asked for a round plastic cover without Eyelets and received a round plastic cover with w 1" rim and eyelets absolutely useless for the required purpose
To be used as a table protector for an inside dining table
My order specifically asked for no Eyelets. The only thing that did happen was it arrived on the 8th of April
Hello David. Please accept our sincere apologies for the inconvenience.
We ship hundreds of handcrafted products each day. Admittedly, sometimes we make a mistake, however we are firmly committed to making it right when given the opportunity.
We have received the requested pictures of the product. Our Quality team will be responding with available resolutions shortly. Your patience is greatly appreciated while we work with limited staffing.
Multiple emails that were unnecessary and just delayed shipping, which was then delayed by another 2 weeks - product yet to be delivered.
Covers ordering process went fine, and delivery went OK, but I had called up especially, the day after I'd put in my order for a daybed cover, because I was worried about the need for more room in the cover.
I wish I had been more insistent! My concerns were borne out, when we tried to fit the cover and it needs two people to try to stretch it over the frame. It barely fits.
If I had persisted and been more insistent, I'd have a cover that perfectly suits my needs, sadly, because I took the word of the staff member then, now I do not!
Hello Elizabeth. Thank you for taking the time to share your feedback.
We passionately handcraft each cover according to the measurements and instructions you provide us. Per our records we did make changes according to the information provided. Certainly, you are very welcome to decline the suggested design and ask for changes any number of times. Providing several reference pictures (from multiple angles) is also extremely helpful in understanding your requirements better.
If you have additional comments or questions, please feel free to write to us at [email protected].
The website process seems pretty logical. The prices seem reasonable. I need to wait until the covers arrive to make further comment.
I ordered from this company as it advertises as an American company and gives an address in Lawrenceville, Georgia USA. The fact you had to provide measurements in inches reinforced this. Only after I ordered did I think to check for reviews and it became obvious the product was not coming from USA. Once dispatched (very quickly, less than a week) it was obvious the product had been sent from China - so presumably made there. I was furious. I try at all costs to avoid buying from China for many reasons, the main ones being general poor quality, their use of child labour in sweat shops, their human rights record and their dwindling relationship with Australia.
However, I must say that when the covers arrived the quality was quite good. The label says Made in India and as others have stated, explains fabric is not fireproof and contains some alarming chemicals. However, they were well made with lovely large zippers that made it easier to get on and off the furniture. As others before me have said, they make them about an inch too large. Cause of this I had to buy some 25mm foam from Clark Rubber to make them fit, adding $80 to my costs. However, at the price they charge, and with the free postage and 20% off first order offer, there was nothing else out there that compared for the price. From order to delivery was less than 3 weeks, which is good considering current world problems which are affecting airlines. I would - and have - recommended the product to friends. Just wish the website was more upfront about the origin of the company and its products so that buyer is able to make an informed decision on whether or not to buy.
Team did a great job making sure the logo design sent was printed as wanted
Needed a custom cover for a fountain. Trying to find somewhere that did a mesh cover that fit was difficult. Was able to use the sandpit cover and it did the job perfectly. Really happy with the way it came out. Fit was perfect and it looks really great. I thought it might be a temporary thing in the autumn to protect from the leaves, but it looks so good I think I can leave it on most of the year.
Excellent product and good service would use it again.
From start to finish it was excellent. Easy to navigate site and simple to use. Product is exactly as I ordered.
We received our order yesterday and I was shocked and saddened to see the amount of plastic wrapped around the product. We also received another separate item which we didn't order but have no idea what it is? We sent an email to Covers & All but we are yet to receive a reply.
Hello Bridget. We are sorry to note your disappointment.
We try to package each product as securely as possible. The shrink wrapping protects the cover from damage in transit. Nevertheless, we value your opinion and have shared your feedback with our packaging team.
With regard to the other product, we appreciate your bringing this to our attention. Please accept apologies for the inconvenience; it seems you were inadvertently sent someone else's order. Regrettably, we are unable to locate any email from your registered email address. The other product you have received may have a white taffeta label sewn on the back / inside (with a code like CAU280011 printed on it). Could you please send us a picture of this label at [email protected] so that we can identify the order it belongs to?
Wanted a review before the product even arrived-still waiting for the product I ordered-ask me again if what I ordered actually arrives
Hello Sandra. We are sorry to note your disappointment.
Your order was produced on priority and dipatched on 23 March for delivery before 30 March (which is the delivery date on your order). We had also notified you via email. The tracking ID is available under the Orders section in your Coversandall account.
Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We see that your order was delivered on 1 April at 14:44 and trust that you are happy with your custom heavy duty tarp. If there is anything else we can assist you with, please do not hesitate to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
I would have liked to know upfront that the making of the cushion would be contracted to Gujarat in India.
Delivery by FedEx was awful! They did not leave the parcel when my wife didn't answer the bell, nor did they leave a note as to what was happening with it. I had to call FedEx and they did not return my call, as promised, to tell me where it was. I only found it by tracking on the internet - at a newsagent 5km away! Terrible service.
I was to receive my order delivered on the 15th March. I received the delivery and the product materials were not what I was expecting. I take responsibility for this but believe the online system lead to some ambiguity around the design I required. I will not be able to use what was delivered and therefore is a waste of my time and money.
More importantly, the main portion of the order was not delivered and yet on the system is indicates that it was delivered. This is very concerning and leaves me with an overall sense that I wish I had not engaged in this supplier.
Hello Anthony. We are truly sorry to note your disappointment and apologize for the confusion about the delivery.
The delivery date on your order is 17 March, and it was shipped in two separate packages. Due to transit delay outside our area of control, the second package was delivered on 22 March at 12:51. We trust the Square Cushion Covers are to your satisfaction.
With regard to your other concern, the product you have ordered is Custom Cylinder Cover. The primary difference between our covers and cushion covers is that our regular covers are built for storage and to offer weather protection. These are not fully enclosed (open at the bottom) whereas the cushion covers are fully enlcosed and equipped with a zipper. Since the purpose of each product is different, the material is different too. We have worked hard to make the order process as transparent as possible, and towards that objective each product page clearly describes the material.
From your email dated 22 March we understand that you wanted cylinder cushion covers. This product has a separate page - https://www.coversandall.com.au/cylinder-cushion-cover.html - and is also offered as a selection on the Square Cushion Cover page (the product you did order).
Having said that, we understand that when ordering online misunderstanding can occur. We are happy to provide 50% of the product cost as store credit which you can use on your next order. Kindly drop us a note at [email protected] if this seems to be a fair resolution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ineke. We are very sorry to learn that your Christmas Tree Storage Bag did not turn out as expected.
Our storage covers are made to offer maximum weather protection and durability. Additionally, this product is available in two materials. You can read the specifics of the material (including the material weight) here:
https://www.coversandall.com.au/fabric
On your order you have selected Cover Tuff, which is the strongest - and thus the heaviest - of all our materials.
If you have additional comments or questions, please feel welcome to write to us at [email protected]