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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Order cancelled "due to inactivity on my end" - no follow-up, no heads up before cancellation. I'm now told I need to start a new order from scratch and all the time spent exchanging with the desing team (often to provide duplicate measurements…) is wasted. Four months on, I'm still out of pocket and do not have my product. Poor experience and very frustrating. Second time around just as complicated, 3 months to get a simple design done. Upon approving the design and settling the outstanding amount on my order, I was sent an invoice with the « old » (supposedly deleted) design. Had to call to confirm they were using the right design. The next day, I got an email saying I had an outstanding amount to pay, representing a 20% increase in price! After being told 6 times that it was because of a change in the fabric (which had in fact NEVER been changed), a manager finally admitted to an administrative mistake and after recalculating the price sent a link to pay a small amount (which was never explained). The FOLLOWING day, I received another email for another payment representing a 25% increase. In the end, this was reduced by half but I still had to pay it and kept in getting the sale baseless justification. I now have the product and while it looks ok, it feels grossly overpriced. I'm not sure it will last the « guaranteed » 5 years and am not looking to enforcing the guarantee
Very good. What more can I say? Product was satisfactory but rather heavy which is a limitation
Hey David! Thank you for your honest feedback! We're glad to hear that you found the product satisfactory. We understand that the weight may be a limitation, and we appreciate you sharing this with us. If you have any questions or need assistance with lighter options for future orders, feel free to reach out. We're always here to help!
Easy to order and prompt delivery- product was very good quality
Hey Michelle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience from start to finish. Highly recommend….……
Hey Andrew! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I choose a custom made cover but I should have just bought a standard cover. Less measurements and back and forth emails.
Hi Marlene, thank you for sharing your feedback. We'd like to let you know that our team has expertise in recommending the ideal product since we specialize in customization. As a result, we're unable to accept returns, but we strive to get everything right from the start. If you have any further questions or need assistance in the future, please don’t hesitate to contact us. We’re here to help and ensure your experience with us stays positive!
Easy order form, would good to be able to order fasteners for the eyelets from her also, easy enough to get elsewhere though
Hey Michael! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Darren! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
As previous order, spot on. Top quality. As previous order, spot on. Top quality.
Hey Ross! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have received the parcels but not open to check them as I didn't want to get them dusty I was goin to check them out at the job bug overall the service was good, easy
Hey Darren! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very pleased with all items I've had over the last couple of years
Hey Christine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
First time ordering from this company after lots of research. Loved the great communication, the fact you get an email template showing your canopy in detail before they make it. Once confirmed the delivery was quicker than expected. Then there's the quantity, well than exceeded all expectations. Very good quality, made to an exceptional standard. Truly delighted with our purchase. Highly recommended 👌
Hey Catherine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Fred! We are delighted to hear that you are pleased with our product and it's fit. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy process and guide through ordering. I was kept up to date with the processing of the order.
They were well packed so there were no issue with transits and delivery.
I am really happy with the vinyl curtains, they look great and are of excellent quality.
Hey Lesley! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy process and guide through ordering
Hey Martin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Site easy to use product delivered as stated, I've ordered two more
Hey Brian! We are delighted to hear that you are pleased with our product and ordering experience. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Order was dealt with promptly but quality of product is poor.
Material was like a ground sheet for a tent.
Hey Dan,
Thank you for sharing your feedback. We will definitely take this as an opportunity to improve and will address it with our team. However, we have provided the material as per your specifications. If you have any additional questions or need further assistance in the future, please feel free to reach out to us. We're here to help and ensure you have a positive experience with us!
Hey Jan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I initially ordered a product but the customer services suggested a better product. I am very happy with the table cover I got.
Hey Alina! We are delighted to hear that you are pleased with our product and has a positive ordering experience. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Wonderful service from start to finish. Easy to use website and product delivered very promptly. Thank you Covers & All UK.
Hey Georgina! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jean! Thank you for your feedback, and we're sorry to hear about the issues you experienced. To ensure accuracy for custom orders, we often need to confirm measurements multiple times. When we don't receive a response for an extended period, the system may automatically close the order and issue a store credit. We can see that you've placed a new order using the store credit, and we are committed to processing it as quickly as possible. Your experience is important to us, and we’re always working on improving our processes to avoid such issues in the future. Thank you for your patience, and please reach out if there’s anything further we can do to assist.