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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Excellent product and service would recommend, however, annoying survey form with minimum characters
Haven't received my order yet 2 missed delivery slots. Contacted through chat and email with no answer to when or if I will get my order.
The product works well, delivered in a handy bag and before the stated date. It also met the specifications I gave.
Only poor experience is that it was not clear whether my change of specifications had been received and acted on. The lack of being able to talk on the phone was not helpful.
They were very helpful from start to finish. I had actually made a mistake in my measurements and they got in touch to go through measurements again which was great as I could have had something that didn't fit! Great quality item and fantastic fit. Deliver was fairly fast too.
Received a very well executed order for my Victorian cast iron/timber bench seats, great quality material and superb stitching with brass eyelets around the base and adjustable canvas/plastic clip straps on each base corner to pull covers in tight around the feet of the bench seats. Couldn't be happier, great service.
Great product excellent service and great communication throughout this pandemic
All went well with my order and the covers have arrived safe and sound. They fit well and do just the job!
Excellent service, quick delivery and super handy that it arrived in a storage bag so we can keep it in there in the winter. Have just ordered a second and would be happy to use them again
From ordering the covers to delivery everything was great. The covers are easy to use and protect furniture well.
Had to get some bespoke sizes made. Crescent shaped covers with tricky measurements. Process was amazingly smooth. Quality fantastic. Highly recommended.
Terrible. We have waited and waited after two failed delivery dates.
No communication from supplier about these delays. Hopeless
Hello Nigel. We understand your frustration and sincerely apologize for the delay on your order.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, please feel welcome to write to us at [email protected].
This is a very nice quality cover indeed. You have done a great job. Recommend to all.
The label did what it was supposed to do
Hope the corners stand up up to wear and tear
Hello Mark. Thank you for taking the time to share your feedback.
We are glad your custom rectangle table chair set cover meets your expectations. The cover is made using our material Cover Max which has a durability of at least 3 years.
We are always looking for ways to improve; if you feel we could have done something better, please feel welcome to write to us at [email protected]
Order process good and delivered in a timely fashion. Only disappointment was that I used chat to establish the inner diameter of the eyelets which was inaccurate.
Hello David. Please accept our apologies if our support did not meet your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is always room for improvement.
Regrettably, we are unable to locate any chat conversation with the email address associated with your order. If you provided a different email address, or if you can recall the name of the associate, please drop us a note at [email protected]. We will certainly look into this and share appropriate feedback.
Please note that we use two types of grommets - small and large. The smaller ones are used for covers while the larger ones are applied to tarps and curtains.
Made to measure service at a very competitive price. Detailed drawings and confirmation of dimensions prior to manufacture was good along with custom options was excellent.
I specifically ordered with the company as it advertised delivery before Christmas. I didn't receive all of my order until the end of January. The products are as described and well packaged and I was refunded my delivery costs though so some positives.
Hello Penny. Please accept our sincere apologies for failing to meet the promised delivery times. We understand the disappointment this must have caused.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We are glad you liked your Outdoor Vinyl Curtains and hope you can consider giving us another opportunity in the future. If you have additional comments or questions, please feel welcome to write to us at [email protected]
Excellent Phone Service. Very Informative and Helpful. Quality Product. Order received before Expected Delivery Date. Only one small Glitch with order, one curtain wasn't quite made as per request after leaving comments in comments box as advised by salesperson on phone. Didn't cause major issues as got round it with minor adjustments to Structure. Overall Excellent Quality Products and Service
Hello Nick. Thank you for the all-round feedback.
We see that one of the items on your order has the comment "Slope height 6.33 going to regular height of 6". Please accept our sincere apologies if we missed this. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
We are glad you are happy with the curtains and hope to work with you again soon. Thank you for choosing Coversandall.
Good communication with company and covers are very good quality. Really pleased especially as we got them in the sale.
Was far superior to what I expected really pleased with it now my very expensive dressed Christmas tree will be protected. Will be ordering garden covers now I have seen the quality of these covers. Thank you
Delivered 2 weeks early and can not understand the bad reviews as is exactly what I ordered for size and design
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert. Your order was placed on 17 January with Free Shipping for delivery by 11 February. Per the UPS tracking page it was delivered on 11 February. We also offer faster turnaround options - Standard Ground, Express, Priority. You can choose the desired option based on the cost and delivery date displayed next to each method.
Additionally, there is no record of an email from your registered email address. Over the chat conversation on 6 February our associate did advise you that your package was in transit and we would try to expedite delivery.
Please note that we use globally recognized shipping carriers DHL / FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We trust you are happy with the Heavy Duty Custom Tarpaulins you purchased. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.