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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use, not too stiff material, can be easily folded away, great service, arrived several days earlier than originally expected
Delighted with the custom made blinds for my pergola. Fit perfect and excellent quality. Delivery was swift too.
Highly recommended and will definitely use again.
Great products and customer service, used previously and would use again
Was very pleased with this item, it fits perfectly and is of good quality material.
After a slight delay in receipt of the parcel, NOT the fault of Covers all but the carrier, all fitted well and is good quality.
The product quality was not as good as I expected.
Ease of ordering a custom sized rectangular tarpaulin to my specifications cover is good. Happy so far. As yet untested in bad weather so remains to be seen how good it is over time. My hopes are high though as it looks really well made. Delivered to me from India in less than two weeks from my placing the order! Very happy so far and hope to order more covers in the future. Many thanks.
Excellent chat service and online order process. Goods arrived quickly and fitted like a glove.
Really straightforward and easy to order and fits and looks perfect very happy - thank you
Easy ordering and delivery was quick. Product was even better than we expected
Excellent website. Fantastic choice of designs
Very impressed with speed of delivery.
Products are top notch, a perfect fit and superb quality.
Very pleased
Was a bit nervous ordering this online as measurements had to be exact. Turns out I didn't need to worry, the cover fits perfectly and is exactly what I wanted. The communication was good as they emailed me for a picture of the table to be covered to make sure it was right. The only slightly negative comment is that despite the website being a co.uk. Address the item actually came from India! This obviously delayed delivery and I think this should be stated when ordering. I wasn't in a hurry so not a problem for me personally but I think it should be stated that it doesn't come from the UK
Sadly I didnt read the advert carefully enough and I thought I was getting a bench cusion, not simply a bench cushion cover - my mistake!
On the other hand, the cover that came is really well made and I am very happy with it.
Second canopy I have purchased for my business and impressed by the quality of product and the service. Prompt updates with shipping and arrived in the timeframe promised.
Great website and easy to use.
The finished cover was exactly as described and an excellent finish.
Great price too.
The covers were perfect size and quality. Will definitely be ordering some more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lee, We are sorry to note your disappointment in regards to the cushion inserts and apologize for the delay in delivery. We are mainly in the custom cover business, we customize the cover as per the product requirement. As mentioned, we have shipped out the same product as ordered and we are glad to know that you like the covers. As per your concern, we have a different product for the cushion inserts (filling) as well. Please find the below link for your reference. https://www.coversandall.co.uk/square-rectangle-cushion-insert.html You can place a new order just for the cushion inserts for your covers.
Furthermore, The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. The same is mentioned over the website. If you have any queries, please feel free to contact our 24x7 customer support team via call or chat.